This is an old hotel which was rumored to have been recently remodeled. This is misleading. The rooms might have a new coat of paint but are still outdated and have zero design or appeal. I will admit the beds are comfortable.
I initially had two rooms books, but I canceled one after being told that we would be able to order a rollaway for $20. When we arrived we were told that the rollaway was not permitted because of the fire code. They said they didn't promise us the rollaway- the central reservations office had. (Um, the person who sold me the room should be held accountable for what they are selling?!) The hotel was sold out so we were told they could only offer us extra pillows and blankets (to sleep on the floor?!) The manager was extremely rude and unaccomodating. We were told there was no one on site who could do more for us.
Our room was an ocean view room which was loud from street noise. Not impressive at all for a more than $300 a night room.
The hotel is not maintained. The ice machine was empty. Even the staff bad mouthed their own hotel.
I tried to check out over the phone after I had left the hotel but was told I had to drive back to given them my credit card in person. Another inconvenience. Funny that they could book the room over the phone but could not accomodate this request. When I arrived home I noticed I was overcharged almost $500. I was also charged parking charges I did not authorize on my credit card. This manager (Luis) was a little more helpful than the onsite manager, but the repeated problems we had at this place were unacceptable.
Stay away from this place. For a little more you can stay somewhere nice in a better location (try Harbor View Inn or the Canary hotel).
- Official Description (provided by the hotel):
- Discover one of the finest hotels in Santa Barbara, California when you stay at Hyatt Centric Santa Barbara. Built in 1931, our historic hotel welcomes guests with its casual elegance and first-rate service. Detailed with a fusion of Spanish Colonial architecture blended with modern conveniences, Hyatt Centric Santa Barbara is a shining gateway to the City of Santa Barbara, also known as the American Riviera. Discover 176 comfortably-appointed guestrooms, a perfect home base for both leisure and business travelers. Enjoy the warm California sunshine in our heated outdoor pool and enjoy a local beverage at our ocean view pool bar, Mar Vista, work off stress in the spacious fitness center, or enjoy dinner at Marbella Restaurant, serving American cuisine with California flair. A 100% smoke-free hotel, Hyatt Centric Santa Barbara also offers amenities like in-room dining, valet and self-parking, valet laundry service, and a business center. With 10,000 square feet of flexible and unique meeting space, offering exquisite culinary selections and the latest in technology, Hyatt Centric Santa Barbara is ideal for your next corporate event. ... more less
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- Also Known As:
- Hyatt Santa Barbara Hotel Santa Barbara
- Mar Monte Santa Barbara
- Mar Monte Hotel