We were scheduled to stay in another hotel in SB and called to confirm our reservation as we were at the airport in NYC. The first hotel, El Prado, lost our reservation, which was rather unfortunate considering it was memorial day weekend, so they said they'd call around to see if something was available. While we were in the air flying to the west coast someone at the first hotel gave our credit card information and booked us without our authorization to Quality Inn. We landed and decided to stay with some friends. The voice mail on my husband's phone gave no indication that we were obligated or even booked at the quality inn. After coming home I noticed the charge on our credit card and called the Quality Inn to dispute it. The manager, whose name I don't remember, was the most inconsiderate person I have ever spoken to and wouldn't budge saying we were a "no show" (For a reservation we never agreed to). Needless to say, I was furious. I mean it was memorial day weekend, but we were coming in late so it wasn't as if this last minute reservation (which we didn't authorize) cost them money anyway. It was likely gravy. I talked to the manager of the first hotel and he apologized repeatedly for his staff booking that hotel and said he would help fix the charge. Clearly the first hotel messed up a few times, but they were willing to help at every step of the way. I cannot believe the "quality" of customer service displayed by the Quality Inn. I will forever remember this event when looking to book a room at a hotel.

We spent three nights here and found it clean, pleasant and convenient. The staff was very responsive to a minor plumbing problem we had. The free breakfast featured fresh baked goods and fruit as well as yogurt and the standard items.

We can recommend this facility without reservation and will stay there on our next trip to beautiful Santa Barbara.

Only place we could find at a reasonable cost $76.50 for 2 double beds. Place is definitely very old but our room was clean. Access to the propery is tricky because of the location at an intersection and a very steep sharp angle to turn in. As we were visiting the Mission it proved to be quite handy.

6/10