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“Will not stay there again”

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Hampton Inn & Suites Santa Ana/Orange County Airport
Ranked #2 of 23 Hotels in Santa Ana
Certificate of Excellence
Salt Lake City, United States
1 review
“Will not stay there again”
Reviewed October 20, 2013

Dissapointed at the room, service and quality of this Hampton hotel. Room had dirty carpet with stains. Breakfast was terrible and the overall experience was poor. Bed felt like it was on a tilt so I felt I was falling off. Room had odor and it was outdated. Not worth it.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Larae S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mishel A, Director of Sales at Hampton Inn & Suites Santa Ana/Orange County Airport, responded to this review, October 22, 2013
Dear Larae S,

Thank you for your feedback. We are glad you chose our hotel during your recent stay in the area and we apologize for the housekeeping problems you experienced. Unclean rooms are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms meet the highest housekeeping standards and that our guests are 100% satisfied with their stay. We hope you will give us another chance if you visit this area in the future.

Sincerely,

Hampton Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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702 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Dutch first
  • English first
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English first
2 reviews
Reviewed October 12, 2013

The separation of sleeping and living space with glass doors was excellent for just the tow of us but would be excellent if we returned with grandchildren. the separate breakfast area from the lobby is welcome. the room was obviously well cleaned and nicely furnished. this was one of our better Hampton experiences.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank I9985PRjohnh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mishel A, Director of Sales at Hampton Inn & Suites Santa Ana/Orange County Airport, responded to this review, October 22, 2013
Thank you an amazing review! We apreciate you taking the time to review our hotel. We are happy to hear you enjoyed our All suites hotel and Full Hot Breakfast. Please come and stay with us again.

Sincerely,

Hampton Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
menlo park ca
Level 5 Contributor
67 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 30, 2013

Convenient location close to Santa Ana/Costa Mesa/Irvine junction. Embassy Suites, Quality Inn, Best Western are within a stone's throw.
The good: fast free in-room wifi, free parking, free HBO, white duvet cover is supposedly washed between each guest. In room refrigerator & microwave. 2 elevators for 4 story bldg=no wait. Plenty of hot water. In-room heat/AC control.
The bad: hard bed with no pillowtop. Ice machines produce shavings, not cubes & melt too fast. No ice machines on first floor. Courtesy computer & printer in lobby is unbelievably slow & needs some cache or disc clean-up. It crashed 6 times while I was trying to print a boarding pass. Typically bad in-room coffee, no nearby Starbucks. Maybe the free breakfast has better coffee but I didn't go there.
No ATM on site & very inexperienced desk staff doesn't know where to find one or names of nearby streets for giving directions. They seem like college students doing part-time hotel work for weekends, not trained hotel staff. The first room they sent me too was horrible - dark, noisy, cramped & depressing as far as possible from elevator & front desk. I tried to like it for about 5 minutes then got a change of rooms. With a nearly empty hotel on a Saturday, I didn't appreciate being given the worst room in the house, until I initiated a change.

If ice is important, don't accept a 1st floor room - no ice machine there.

Next time I'll try a place across the street for a similar price.




Inexperienced desk staff couldn't direct me to an ATM.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carol22b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mishel A, Director of Sales at Hampton Inn & Suites Santa Ana/Orange County Airport, responded to this review, October 2, 2013
Dear carol22b,

Thank you for taking the time to review our hotel. We take every comment to heart and will work in each area to improve for all of our guest. We are sorry to hear that our staff did not satisfied your needs. We will make sure to do one and one training with our Front Desk team. We are glad you enjoyed our in room amenities, Wi-Fi connection and hotel layout. Once again we apologize for any inconvenience you might have encounter during your stay. Please give us another try and we will make sure your are 100% satisfied that is our commitment and your guarantee.

Sincerely,

Hampton Inn & Suites
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Washington State
Level 5 Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 30, 2013

Great experience from welcome to farewell. Fast check in. The suite I got (310) had recently gotten a few upgrades. If my family had been with me, we absolutely would have made use of the fridge and microwave. Roomy bathroom. Separate bedroom with closet AND dresser (lots of storage room if you have other people sleeping in the other room where there's less storage). Breakfast area was clean and well-supplied by an attentive staff. The only complaint is that when other guests come back late at night and decide to not keep their voices down in the hallway, the door doesn't keep all of that noise out of the room.

Room Tip: There is a swimming pool, so if you don't like the sound of splashing and fun, maybe ask to have...
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chesterjibowitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mishel A, Director of Sales at Hampton Inn & Suites Santa Ana/Orange County Airport, responded to this review, October 2, 2013
Dear chesterjibowitz,

Thank you for your wonderful detail review. We are happy to hear you where satisfied with our service, clean and spacious suits, delicious full hot breakfast and in room amenities. We are sorry to hear that the guest down the hallway disturbed your stay with us. We look forward to your next stay with us.

Sincerely,

Hampton Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henderson, United States
1 review
Reviewed September 27, 2013

We had a Great time and we all enjoyed staying at the Hampton Inn. Thank-you ! The rooms were very clean and very comfortable and we all enjoyed the free breakfast in the morning, You offered us a wonderful selection.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Darlene B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mishel A, Director of Sales at Hampton Inn & Suites Santa Ana/Orange County Airport, responded to this review, October 9, 2013
Dear Darlene B,

Thank you for an amazing review! We are thrilled to hear you enjoyed your stay with us. Our goal is to provide clean and comfortable room and excellent customer service. We are your stay was wonderful. Please and come and stay with us again.

Sincerely,

Hampton Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah, United States
1 review
Reviewed September 10, 2013

Most excellent experience with all Hampton Inns everywhere we have stayed. We seek Hampton Inns out first and foremost for their consistency and value for business or pleasure. I would recommend to all for business or pleasure vacations.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mishel A, Director of Sales at Hampton Inn & Suites Santa Ana/Orange County Airport, responded to this review, September 18, 2013
Dear James R,

Thank you for an amazing review! We appreciate you taking the time to review our hotel. Thank you for being a loyal Hampton guest. We look forward to your next stay with us!

Sincerely,

Hampton Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Covina
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 10, 2013

Just like the title notes, the walls are paper thin. We heard every conversation in the hall, in the room above us, and the one next to us. The staff also seemed to let children use the entire hotel like a playground. Otherwise, it was very clean and the breakfast was great.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Nick N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mishel A, Director of Sales at Hampton Inn & Suites Santa Ana/Orange County Airport, responded to this review, September 18, 2013
Dear Nick N,

Thank you for taking the time to review our hotel and for your honesty. We apologize for any inconvenience you might have encounter during your stay with us. Thank you for noticing our clean hotel and wonderful breakfast. Please, let us make it up to you and show you our 100% Guarantee.

Sincerely,

Hampton Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Santa Ana/Orange County Airport

Property: Hampton Inn & Suites Santa Ana/Orange County Airport
Address: 2720 Hotel Ter, Santa Ana, CA 92705-5602
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Santa Ana
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Santa Ana/Orange County Airport 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hampton Inn And Suites Santa Ana/Orange County Airport
Hampton Inn & Suites Santa Ana/Orange County Airport Hotel Santa Ana
Hampton Inn Santa Ana
Santa Ana Hampton Inn
Hampton Inn & Suites Santa Ana/Orange County Airport CA

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