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Embassy Suites by Hilton Santa Ana Orange County Airport
Ranked #7 of 23 Hotels in Santa Ana
GreenLeadersSilver level
Whitestone, New York
Level 4 Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good location”
Reviewed December 27, 2013

The hotel was close to Disneyland and Newport Beach where we visited with family for Christmas.
The hotel staff was accommodating. There was a complimentary buffet breakfast as well as a
manager's reception in the evening. The only drawback was that the room temperature was extremely hot. We would stay here again when we visit in April.

Room Tip: South side rooms are cooler.
See more room tips
Green Features: They were environmentally friendly because there was a recycling box near the elevator.
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Lucie48887
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,116 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
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English first
Brentwood, California
Level 3 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 26, 2013 via mobile

Excellent hotel. It is about seven miles from Disneyland and away from the crowds. Very beautiful inside and the rooms were top notch. Staff was corteous and amazing. Will definitely use this one again.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank challandusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Verne, California
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 26, 2013

This is the second Embassy Suites we've stayed in. They are great for families. We have kids 7 and under, and the indoor pool and spa are terrific. The room had a few dated things (squeaky doors) but the room was clean and worked well for us. The staff was also very friendly.

  • Stayed December 2013, traveled with family
    • Value
    • Location
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank lanithile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield, California
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 14, 2013

We are frequently in the Anaheim area for business & pleasure - The staff at the Orange Co. Airport Embassy Suites ARE EXCEPTIONAL - Kudo's all the way around. Room temperature and pillows uncomfortable BUT the pleasant and helpful staff made this 3 night stay a truly pleasant experience

  • Stayed December 2013, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Gerald P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level 4 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 13, 2013

Visited the area for business. Nice business hotel. No charge for parking, compare to other hotels close to SNA. The Hotel is quite out dated, will need quite a bit of renovation. Other than that, no surprise.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WC3721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level 4 Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 12, 2013

My wife and I wanted to try this hotel so we booked a one night stay last week. I love the style and look of the hotel overall. It has that foreign feel and atmosphere. It has great breakfast buffet very filling and you don't feel that you are being monitored unlike under hotels. The swimming pools were indoors and heated to a comfortable level. I like that it's beside the exercise room so while I was watching for my kids I get to do weights and do the treadmill. They have decent rooms and amenities. I also learned that they are part of the Hilton group of companies so I was able to earn points for my Hilton Rewards card.

Room Tip: Rooms in the middle has great view of the hotel interior.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, aZ
Level 3 Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 12, 2013

I have been a loyal Hilton customer and Diamond member of the Hilton Honors program for several years now. This hotel along with a Doubletree I stayed at recently have made me question my loyalty.

Reading the description on this hotel's website you would think it be okay, but it's not.

The public areas of the hotel are very dated. 1970's, early 80's look and not in a charming way.
The room I stayed in looked like it was decorated with a little bit of everything they could find - at a garage sale. Just a mish mosh of textures, colors and fabrics. The decorator tried, but the rooms are just way too busy. No closet, just an armoire with the ironing board leaned up against the inside of it. The desk chair was not suitable for conducting business. They need to update them to something ergonomic.

The HVAC system, something they can't do anything about without a major overhaul, doesn't operate when it's 55 - 70 degrees outside. This is just an FYI if you do decide to stay here, which I wouldn't recommend.

The bathroom was tiny, okay they can't do anything about that, but it could at least be updated with an adult height vanity. I'm 6'1", not that tall, but the low vanities are really a thing of the past. Long past.

The "modern fitness center" they describe on their website is far from modern. 1 recumbent bicycle, two elliptical trainers and three treadmills make up the cardio equipment. One of the treadmills was broken. Add to that a few free weights, one bench an ab machine and a small area to do some stretching and you have this wonderful fitness center they describe. For a hotel with approx 300 rooms that is hardly a sufficient workout facility. At 6:00 AM there were 10 people in there and a line to use four pieces of cardio equipment.

The next thing you will probably see is a reply from the staff stating how they wished I would have enjoyed my stay, how they are renovating, blah, blah, blah. There was no renovation going on and this place is run-down.

I would not stay here again and would not recommend this hotel to anyone staying in the area. There are better choices nearby.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rwnts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PHild2312, Director of Sales at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review, December 17, 2013
Thank you for taking the time to review our hotel. Our property and brand goal is to exceed our guests’ expectations--and I am disappointed that we were unable to meet your expectations for your stay with us. In your review, you bring up some great points that we are currently looking into.

Please be assured that the feedback you provided in your review will be taken into consideration so that we may improve our guests’ in-property experience. Your feedback is truly appreciated for it is one of the most important tools that allow us to improve the quality of our products and services.

Thank you again for sharing your experience. I do hope to have another opportunity to serve you, if your travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Santa Ana Orange County Airport

Property: Embassy Suites by Hilton Santa Ana Orange County Airport
Address: 1325 E Dyer Rd, Santa Ana, CA 92705-5615
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Santa Ana
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites by Hilton Santa Ana Orange County Airport 3*
Number of rooms: 300
Official Description (provided by the hotel):
A gem among Santa Ana hotels, Embassy Suites by Hilton Santa Ana - Orange County Airport North features comfortable accommodations and a full range of thoughtful amenities. Located two-and-a-half miles from John Wayne/Orange County Airport, this all-suite hotel is located within easy reach of many Santa Ana, Costa Mesa, Irvine, and Tustin area businesses and corporations. Relax in a two-room suite with a separate living area and enjoy amenities such as two large, flat-screen TVs, a microwave and WiFi access. Host a corporate meeting or special event at this Santa Ana hotel, offering more than 8,000 sq. ft. of versatile meeting space for up to 380 guests. Relax while expert event planners take care of the details and enjoy all the support you need for business in the 24-hour business center. Start each morning with a free cooked-to-order breakfast and savor complimentary drinks and snacks at the Evening Reception*. Indulge in classic American cuisine and sample delicious signature desserts at the Sweet Spot Sports Bar & Grille. Bathe in this Santa Ana, California hotel's soothing whirlpool or plunge into the heated indoor pool. Re-energize with an invigorating workout in the modern fitness center, get some work done in the fully equipped 24-hour business center, or explore nearby Santa Ana area attractions. *Service of alcohol subject to state and local laws. Must be of legal drinking age. Parking: Self Parking is available to guest at $17.00 per night. Valet Parking is available to guests at $19.00 per night. ... more   less 
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Also Known As:
Embassy Suites Santa Ana - Orange County Airport North Hotel Santa Ana
Santa Ana Embassy Suites
Embassy Suites By Hilton Santa Ana Orange County Airport CA

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