I am a Hilton Honors member and stay almost exclusively at these properties and although the tragic event involving a young lady committing suicide was in no way the fault of management the elavator system, air conditioning/heating system not working was a travesty. The room smell was horrible and the only way to make this somewhat better was to open the sliding glass doors and let the smog in. I also could not locate any carts upon check in and was there for a trade show with dozens of heavy boxes to unload. Two hours later I was in my room but with zero help from anyone at the front desk. Upon check out all five elevators were not working and it took me hours to get loaded as I was on the eight floor of this Hotel. Management had promised to supply me some help but after an hour of waiting no one arrived. They deducted 2 days from my room rate of which I stayed six nights. Had they knocked off the entire stay it would not have sufficed but would have shown genuine concern with what I and everyone who stayed was subjected to.
- Official Description (provided by the hotel):
- A gem among Santa Ana hotels, Embassy Suites by Hilton Santa Ana - Orange County Airport North features comfortable accommodations and a full range of thoughtful amenities. Located two-and-a-half miles from John Wayne/Orange County Airport, this all-suite hotel is located within easy reach of many Santa Ana, Costa Mesa, Irvine, and Tustin area businesses and corporations. Relax in a two-room suite with a separate living area and enjoy amenities such as two large, flat-screen TVs, a microwave and WiFi access. Host a corporate meeting or special event at this Santa Ana hotel, offering more than 8,000 sq. ft. of versatile meeting space for up to 380 guests. Relax while expert event planners take care of the details and enjoy all the support you need for business in the 24-hour business center. Start each morning with a free cooked-to-order breakfast and savor complimentary drinks and snacks at the Evening Reception*. Indulge in classic American cuisine and sample delicious signature desserts at the Sweet Spot Sports Bar & Grille. Bathe in this Santa Ana, California hotel's soothing whirlpool or plunge into the heated indoor pool. Re-energize with an invigorating workout in the modern fitness center, get some work done in the fully equipped 24-hour business center, or explore nearby Santa Ana area attractions. *Service of alcohol subject to state and local laws. Must be of legal drinking age. Parking: Self Parking is available to guest at $17.00 per night. Valet Parking is available to guests at $19.00 per night. ... more less
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- Also Known As:
- Embassy Suites Santa Ana - Orange County Airport North Hotel Santa Ana
- Santa Ana Embassy Suites
- Embassy Suites By Hilton Santa Ana Orange County Airport CA