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“Please fix the elevators.” 4 of 5 stars
Review of Embassy Suites by Hilton Santa Ana Orange County Airport

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Embassy Suites by Hilton Santa Ana Orange County Airport
3.0 of 5 Hotel   |   1325 E Dyer Rd, Santa Ana, CA 92705-5615   |  
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Ranked #6 of 24 Hotels in Santa Ana
GreenLeadersSilver level
Bako
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Please fix the elevators.”
4 of 5 stars Reviewed August 7, 2011

I Customer service amazing!! Drawbacks: Elevator not working. I am curious but are all the sofa sleeper beds uncomfortable with springs protruding? Can anyone else please let me know your experience with the comfort of the sofa bed. My poor foreign exchange students used this bed and I felt really bad. We gave them our comforter to help with padding. Any comments appreciated. And which room is the best at this place. They are not all the same.

  • Stayed August 2011, traveled with friends
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank semiretiredmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
staeses_dos, Director of Sales at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review, September 29, 2011
I appreciate you taking the time to post your concerns about your recent stay at our hotel. I was sorry to read that we failed to meet your expectations in some areas. It is always good to get the guests perspective. It is certainly our goal to provide consistent quality in both product and service, and it is vital to our continued success. Your comments are being shared with the appropriate department managers involved so that corrective action may be taken. I trust you will see improvement on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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847 reviews from our community

Traveler rating
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    153
    117
    73
See reviews for
330
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Ewa Beach, Hawaii
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 30, 2011

This hotel was in a good location. 5 minutes away from the John Wayne Airport, right next to the CA55, close to many shopping centers. The front desk was friendly and we always had great service when we requested towels, bedding, soaps, etc. Housekeeping did a great job keeping the rooms clean also. Oh, here's a tip about the elevators there. Use the 3 elevators at the back of the hotel. They run much faster than the two in the front.

Parking is free!

The room was like a typical Embassy Suites but the bathroom was small. It was a good thing that we had a bar in the room so that we could make use of the sink there. The rooms seem to have a musty smell. We do like staying at Embassy Suites because of the large suite. It's nice to have more living space. The pullout sofabed is not very comfortable, very thin mattress and does not have much back support. The complimentary breakfast is always a plus but this particular weekend was so busy that it seemed that the food kept running out and they couldn't replenish what they had fast enough. The kids enjoyed the pool and the jacuzzi though. Overall, it was just okay. I think this was our 4th Embassy Suites in California and I would only return here due to its location.

  • Stayed July 2011, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ewaohana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
staeses_dos, Director of Sales at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review, September 29, 2011
I appreciate you taking the time to post your concerns about your recent stay at our hotel. I was sorry to read that we failed to meet your expectations in some areas. It is always good to get the guests perspective. It is certainly our goal to provide consistent quality in both product and service, and it is vital to our continued success. Your comments are being shared with the appropriate department managers involved so that corrective action may be taken. I trust you will see improvement on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glendale, Arizona
Level Contributor
74 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed July 27, 2011

We had a corner room which put everything on the diagonal and was kind of cool. Very comfortable beds (as usual) and a plethora of pillows. They even sent up a few more since there were 3 of us, and very quickly at that. Can't beat the breakfast of course.

  • Stayed November 2010, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Flynn123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broken Arrow, OK
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 27, 2011

This hotel is very well located for all of your Orange County adventures. We stayed here and drove to Balboa Beach each morning. It was a short drive with some traffic. Little more on the way back, but it was so worth it when we got back in time to enjoy the compliementary happy hour! Drinks, wine, nachos, pretzels and other snacks made for a nice little snack before dinner. We didn't feel like going out to dinner and went across the street to a Subway for take out each night. Very easy.

The rooms are very nice and well kept up. Our suite had two double beds and a pull-out sofa in the living room area. Lots of room for a family! Also, these are some of the most comfortable beds I've slept in! Having the frig in the room was especially nice. The room was truly a suite with a door between the living room and the bedroom. The living room door opened out in to the atrium of the hotel which has a nice lush feel. The bedroom area had a slider, which was nice to open and get a little fresh air.

My kids also enjoyed the pool, which was indoor. The gym was right off the pool and while I didn't use it, it appeared to have gym quality equipment.

The compliementary breakfast every morning was fantastic! Made to order omelettes! So good. Plus, fresh fruit, cereal, pancakes, bacon, eggs, sausage, muffins, toast and juice. Definitely a value for the dollar and worth going back to.

  • Stayed June 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank scrapbookgirl71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Terrace, California
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 22, 2011

We went for the 4th of July weekend. Hotel is huge and pretty with waterfalls and ponds with Koi fish and turtles in it. Happy hour daily with free snacks and beer or wine. Not the best selection but hey it's free. Also moring cooked breakfast buffet not continital. It was pretty good also. The rooms are all suites so they have living room area wet bar and the bedroom. Bed was nice and comfortable. It was sorta like a little apartment. Just stayed one night would stay again if in the area. Didn't use the gym or pool but both were inside the gum has glass walls looking into the pool area.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank LuvPapillons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
3 reviews
1 of 5 stars Reviewed July 20, 2011

Attended a conference in one of the lobby meeting rooms. Both the public restroom in the lobby restaurant and the public restroom by the conference rooms looked and smelled as though they had not been cleaned in days. The stench is nauseating. I reported it to the front desk and went back later in the day and they still have not been cleaned. This place is a total dump. Thankfully, I'm not staying here.

Stayed July 2011, traveled on business
Helpful?
Thank Eric-Schwartzman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
staeses_dos, Director of Sales at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review, September 29, 2011
I appreciate you taking the time to post your concerns about your recent stay at our hotel. I was sorry to read that we failed to meet your expectations in some areas. It is always good to get the guests perspective. It is certainly our goal to provide consistent quality in both product and service, and it is vital to our continued success to know when we have fallen short. Your comments are being shared with the appropriate department managers involved so that corrective action may be taken. I trust you will see improvement on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed June 14, 2011

Fabulous complimentary breakfast!
Nice decor in common areas.
Friendly and helpful staff.
Free parking.

Room musty...
Lack of temperature control. Way too warm @ night!
Gross carpeting (dirty).
Do not use the phone. Extreme charges.
Slowwwww elevators.

Room Tip: I'm glad the company paid for this one
See more room tips
  • Stayed June 2011, traveled on business
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Dino17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
staeses_dos, Director of Sales at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review, September 29, 2011
I appreciate you taking the time to post your concerns about your recent stay at our hotel. I was sorry to read that we failed to meet your expectations in some areas. It is always good to get the guests perspective. It is certainly our goal to provide consistent quality in both product and service, and it is vital to our continued success to know when we have fallen short. Your comments are being shared with the appropriate department managers involved so that corrective action may be taken. I trust you will see improvement on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Santa Ana Orange County Airport

Property: Embassy Suites by Hilton Santa Ana Orange County Airport
Address: 1325 E Dyer Rd, Santa Ana, CA 92705-5615
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Santa Ana
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites by Hilton Santa Ana Orange County Airport 3*
Number of rooms: 300
Official Description (provided by the hotel):
A gem among Santa Ana hotels, Embassy Suites Santa Ana - Orange County Airport North features comfortable accommodations and a full range of thoughtful amenities. Set just two-and-a-half miles from John Wayne/Orange County Airport, this all-suite hotel is located within easy reach of many Santa Ana, Costa Mesa, Irvine, and Tustin area businesses and corporations. Relax in a two-room suite with a separate living area and enjoy amenities such as two large, flat-screen TVs, a microwave and WiFi access. Host a corporate meeting or special event at this Santa Ana hotel, offering more than 8,000 sq. ft. of versatile meeting space for up to 380 guests. Relax while expert event planners take care of the details and enjoy all the support you need for business in the 24-hour BusinessLink™ business center.Start each morning with a free cooked-to-order breakfast and savor complimentary drinks and snacks at the Evening Reception*. Indulge in classic American cuisine and sample delicious signature desserts at the Sweet Spot Sports Bar & Grille. Bathe in this Santa Ana, California hotel's soothing whirlpool or plunge into the heated indoor pool. Re-energize with an invigorating workout in the modern fitness center, get some work done in the fully equipped 24-hour business center, or explore nearby Santa Ana area attractions.*Service of alcohol subject to state and local laws. Must be of legal drinking age. Parking: Self Parking is available to guest at $15.00 per night. Valet Parking is available to guests at $19.00 per night. ... more   less 
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Also Known As:
Embassy Suites Santa Ana - Orange County Airport North Hotel Santa Ana
Santa Ana Embassy Suites
Embassy Suites By Hilton Santa Ana Orange County Airport CA

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