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Embassy Suites by Hilton Santa Ana Orange County Airport
Ranked #11 of 23 Hotels in Santa Ana
GreenLeadersSilver level
Reviewed May 5, 2011

Do not stay here! We brought home bed bugs and incurred a $4000.00 bill to get rid of the bugs! I know for sure that they came from here because the bites started to appear on our 3rd night stay of 8 nights. Disgusting and a nightmare. I am now afraid to stay in any hotel.

Room Tip: No good view of anything.
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  • Stayed: July 2010, traveled with family
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1  Thank stewartfamLasVegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
staeses_dos, Director of Sales at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this reviewResponded May 24, 2011

Dear Mr Stewart
We were certainly sorry to hear you had such difficulties when you arrived home from your trip. It is certainly our goal to provide consistent quality in both product and service, and it is vital to our continued success to know when we have fallen short. I can assure you that every team member here on property takes pride in the cleanlinenss of the hotel and are very concerned in keeping the hotel very clean. This includes not only a deep cleaning between guests ( each inspected by a Housekeeping Supervisor before releasing as "vacant/ready" at the Front Desk), but a preventatative maintenance and deep cleaning rotation program in place. After any type of complaint is made the room has to be inspected by the county to be put back in order. They did inspect the room and found no such proof of mentioned bugs in the room.
Beth Boman
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,171 - 1,177 of 1,248 reviews

Reviewed March 25, 2011

I loved this Embassy Suites. The building in my opinion was gorgeous. I was really impressed with their customer service. Not once did I pass by the front desk without being greeted by an associate.

  • Stayed: March 2011, traveled on business
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1  Thank cmbg34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
staeses_dos, Director of Sales at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this reviewResponded May 26, 2011

Great Customer Service
We certainly appreciate you taking the time to post a great comment. People definitely are willing to tell you immediately when something is not to their liking and not always willing to take the time and tell you when you are doing something right. Next time you stay with us please let us know you are here so we can Welcome you back to sunny Orange County.
Beth Boman
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2011

What an attractive lobby! Waterfalls, koi fish and turtles to enjoy. We loved the cooked to order breakfast and happy hour. The drinks were nice and strong and plentiful with good snacks. The rooms were large and clean. The bathroom was a little on the small side.
The only negative I would say has nothing to do with the quality of the hotel, but the clientele. Especially on the weekends the hotel is full of soocer kids and their families who run wild through the halls and lobbies, shoving in front of you in lines and talking entirely too loud for the late hours they keep.
Other wise would definitely stay here again.

  • Stayed: March 2011, traveled as a couple
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1  Thank mattmandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2011

Stayed 5 nights. Rooms are very good and pretty standard for Embassy Suites hotels, although this one had the smallest bathroom. The staff was great, the place was clean, and the location was nice as it was adjacent to a busy freeway. My room overlooked the freeway. The endless line of vehicles on the freeway made it IMPOSSIBLE to get any sleep. Open the door to the tiny balcony and try to talk on a phone at the same time. Impossible. Crazy loud. I tried to crank the fan up for white noise at 3am, but noticed a sign that said the hotel's climate control system does not operate between 55 and 70 degrees. Great, zero sleep that night. But a visit to the front desk in the morning provided me with a portable fan that I used to drown out the freeway noise. If I stayed here again I would insist on a room on the west side of the property. Otherwise, a very decent place for the money. Oh, and $6 per day for internet access??? What is it, 2005?

  • Stayed: March 2011, traveled on business
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1  Thank silverstater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2011

This hotel has become an annual vacation spot for our family of seven. It is located in the perfect spot for beach trips, shopping, great dinners, or simply staying put. Enjoy the beautiful open atrium with meandering waterways filled with carp and darling little turtles that sun themselves on the rocks each day. Great made to order omelets, pancakes, meats and all the usual danish, toast, cereal type treats, all FREE! We love the daily FREE reception at 4:00 too with Nachos, pretzels and other fun snacks welcoming you each night, free fountain drinks too. The price is always right as we turn in Hilton Honor Points for free stays. Even when you have to pay to stay it is so much cheaper than anything you can find in this location. Out of staters, this is the place to stay, centrally located to every So. Cal fun place. Locals, you know what I'm talking about. Rooms have microwaves and little fridges, so we don't buy lunch out. Free breakfast, home made lunch and a 4:00 reception and you are only buying a small meal for dinner. Total money saver. Pool is fun too, not deep, but gets you wet for sure. We enjoy the jacuzzi too. You will love this place.

  • Stayed: July 2010, traveled with family
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1  Thank Jenae7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2011

I live here in OC and I am familiar with many of the hotels in the area. I needed a business hotel and stayed at the Embassy Suites while my place was being repaired due to some flooding in my place with the recent rains.

This hotel is in a great location and is close to OC airport - about 15 min and $20 cab fair and about 15 min from Newport Beach - 25 to Laguna Beach - and 20 min to Disneyland conveniently located off and close to all major highways. Also Enterprise Rent a Car in the lobby.

For the money this is a very nice hotel - for the value without going to the next tier of hotels in the $250+ range. There are a number of budget hotels but nothing in this mid market that even compares.
The people at the front desk are super friendly and absolutely wonderful. They are attentive and courteous and offer the best customer service to make your stay delightful. I have never read one complaint about any hotel staff.

When you walk in there is a big lobby - running water falls, with fish and turtles give a soothing setting - especially when you have the inclusive made to order breakfast. There is a business center that has everything you would need, sports bar, indoor pool and jacuzzi. I very up to date fitness center with free weights and new cardio equipment all with TV's attached.
The hotel is older by US standards I guess - maybe 20 something years - does not seem dated to me, it is one of the ones around that has more character. Many of the newer ones are spec, stucco, newer hotels. Some have complained about the age of the hotel - hope they don't travel to Europe, they would freak out.
Embassy Suites has happy hour every evening with an open bar - all the alcohol you can drink - and chips and nacho cheese, pretzels, and some other basic treats. Really all you need is the drinks who cares about the the other.

Every room is a suite set up - a front room with a couch (folds out to a bed) and business desk, wet bar, and 2 Flat Screens in each room. Everything smelled fresh and everything was really nice - granite counter tops and shower. I never experienced any problems with noise during my 2 week stay and always slept well.

The elevators can be slow sometimes - depending on how the occupancy level, but was really never a big problem. It can require some patience. The other is the climate control - it is more of a green thing - you can set your heat or coolness to some degree but it is regulated by the overall temp of the hotel with various comfort levels.

Wifi was available with my room - and has a strong signal with no problems with connectivity throughout the hotel, from the room, to the lobby to the sports bar.

To sum it up - my room was very clean - staff and maids were great- 3 star hotel that offered more than many others in the area, and like the suite business style set up. It is the best stay for the money in the area.

  • Stayed: February 2011, traveled on business
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3  Thank surfcali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2011

I have stayed here with a group of 10-15 three times. The service is excellent and you can get to the airport very quickly. There are new flat screens in the rooms and the staff are very friendly. I like to stay here and recommend it highly.

  • Stayed: February 2011, traveled on business
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Thank Walter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Santa Ana Orange County Airport

Address: 1325 E Dyer Rd, Santa Ana, CA 92705-5615
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Santa Ana
Price Range: $128 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Santa Ana Orange County Airport 3*
Number of rooms: 300
Official Description (provided by the hotel):
A gem among Santa Ana hotels, Embassy Suites by Hilton Santa Ana - Orange County Airport North features comfortable accommodations and a full range of thoughtful amenities. Located two-and-a-half miles from John Wayne/Orange County Airport, this all-suite hotel is located within easy reach of many Santa Ana, Costa Mesa, Irvine, and Tustin area businesses and corporations. Relax in a two-room suite with a separate living area and enjoy amenities such as two large, flat-screen TVs, a microwave and WiFi access. Host a corporate meeting or special event at this Santa Ana hotel, offering more than 8,000 sq. ft. of versatile meeting space for up to 380 guests. Relax while expert event planners take care of the details and enjoy all the support you need for business in the 24-hour business center. Start each morning with a free cooked-to-order breakfast and savor complimentary drinks and snacks at the Evening Reception*. Indulge in classic American cuisine and sample delicious signature desserts at the Sweet Spot Sports Bar & Grille. Bathe in this Santa Ana, California hotel's soothing whirlpool or plunge into the heated indoor pool. Re-energize with an invigorating workout in the modern fitness center, get some work done in the fully equipped 24-hour business center, or explore nearby Santa Ana area attractions. *Service of alcohol subject to state and local laws. Must be of legal drinking age. Parking: Self Parking is available to guest at $17.00 per night. Valet Parking is available to guests at $19.00 per night. ... more   less 
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Also Known As:
Embassy Suites Santa Ana - Orange County Airport North Hotel Santa Ana
Santa Ana Embassy Suites
Embassy Suites By Hilton Santa Ana Orange County Airport CA

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