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“Wonderful surprise!”

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Courtyard Costa Mesa South Coast Metro
Ranked #12 of 23 Hotels in Santa Ana
Grosse Pointe, Michigan
Level Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Wonderful surprise!”
Reviewed August 5, 2013

I gave my daughter a gift of a night at this hotel while she was attending a wedding. It was freshly decorated, new lobby, and best of all, a very friendly staff. The staff went out of their way to provide a nice experience for this visit.

Room Tip: They all seemed to be very pleasant.
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  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carolanddavid_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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148 reviews from our community

Traveler rating
    40
    59
    33
    9
    7
See reviews for
35
29
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Andover, Kansas
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 30, 2013

Our group stayed here because the US surf competition kept us out of Huntington Beach. It was close to Huntington Beach, Newport Beach and LA. The rooms were clean and the service was usually very good. Maid service was good, but they often didn't show up until after 3 pm. It seems like they have too much work to do. We requested a refrigerator and microwave. We never got the microwave, but there was one available in the lobby 24/7. Parking was free and the pool was great. We also enjoyed the balcony, although we did not have chair for the first couple days of the trip. I would stay here again. Hint: ask for a refrigerator before you arrive.

Room Tip: Ask for a refrigerator and microwave in advance.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank steph_ksufootball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rancho Cucamonga
Level Contributor
164 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed June 30, 2013

Arrived about 1pm and was greated by an unfriendly clerk. She snickered when I asked if it was possible to check in. She said "check in is at 3" and stared me down. Not a good way to start. Drove about 5 miles to South Coast Plaza (thinking this place was near the South Coast Plaza as in the name) for lunch. Upon returning at 3:05 expecting the same wicked witch, I was pleasantly surprised to be greeted by Amanda. She got me to an upgraded room, pool view (larger 2 Q room over smaller 2 double bed room) and set the stay off right.

Room was clean and updated. Pool as well. Spa was closed for repairs, appears to be permanent or at least for a long period of time. FYI.

Wouldnt stay here again, too far from the beach, mall or anything else without driving a ways. But the condition was great.

Room Tip: Spa/Jacuzzi looks to be closed permanently.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johnny V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
snasa, Property Coordinator at Courtyard Costa Mesa South Coast Metro, responded to this review, July 3, 2013
Dear Guest,

I want to sincerely apologize for the service you received upon your initial arrival to the hotel. I do appreciate you giving us feedback so that we may address this with our staff.

We are glad to hear that Amanda created a warm check-in experience and that the room exceeded your expectations. You are correct to state that the spa has been closed permanently, as we are repurposing it into a new workout room.

Thank you for taking time to review our property!

Sincerely,
Mikaela
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
S.F. Bay Area
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 20, 2013

Everyone is so polite at this hotel. Excellent service from the bistro as well as the manager on duty to make sure everything was to my needs. My room was updated with the latest Courtyard facade so felt new and was clean. I was hoping my Platinum status would have gotten me a room over the pool instead of noisy Harbor Blvd but I was too tired to complain. I just turned on the fan and drowned out the road noise. I also had a room on ground floor and my reservation asked for high floor. Overall though, I will definitely stay here again. Good location next to the 405 freeway.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sjmurph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
snasa, Property Coordinator at Courtyard Costa Mesa South Coast Metro, responded to this review, July 3, 2013
Dear Guest,

Thank you so much for the generous review. We are extremely pleased to hear that the staff was able to create an enjoyable experience for you. I apologize for the discrepency between your request and your placement in the hotel. This is helpful feedback to share with our staff.

We would love to have you back with us upon your next visit to the area.

Sincerely,
Mikaela
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach, California
Level Contributor
82 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed June 19, 2013

Let me start with the pros:

-Nice room decor.
-Excellent, polite service at the front desk from Jared.

Now the cons:

-Too much noise from busy Harbor Blvd...not relaxing to listen to traffic all day and night.
-TV placed to the SIDE of the bed, rather than at the foot. Very awkward angle on the neck!

Room Tip: Ask for a room on the side of the building OPPOSITE of Harbor Blvd, unless of course you enjoy liste...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frank-Money
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
snasa, Property Coordinator at Courtyard Costa Mesa South Coast Metro, responded to this review, July 3, 2013
Dear Guest,

We appreciate your feedback, and are thrilled to hear you enjoyed the service. Due to your reviews such as yours we are able to better understand the functionality of the rooms.

We hope to have you back at the hotel in the near future!

Sincerely,
Mikaela
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new jersey
Level Contributor
588 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed May 20, 2013

I really like this hotel. The front desk staff are very knowledgable about directions and made me feel like family. The rooms and hotel have recently been renovated and everything in the room was new. I liked having a balcony.They don't have a free breakfast but the restaurant serves the best breakfast it is better than getting the same boring buffet breakfast. It would be nice if they would have coffee in the lobby. The hotel is 5 minutes from the John Wayne airport and 10 minutes from the Huntington Beach Pier. I stayed here 12 days for business and definitely will go back.

Room Tip: get a room with a balcony
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bridgetpianos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
snasa, Property Coordinator at Courtyard Costa Mesa South Coast Metro, responded to this review, June 4, 2013
Dear Guest,

I really appreciate you taking the time to write a review, and thank you for your kind words. We are thrilled that you were pleased with our newly renovated rooms and were able to enjoy the Bistro.

We cannot wait to have you back! Hopefully next time it will be a leisurely trip instead of all business :)

Thank you!
Mikaela
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adrian, Michigan
Level Contributor
2,128 reviews
258 hotel reviews
common_n_hotel_reviews_1bd8 832 helpful votes
Reviewed May 10, 2013

We chose this hotel because it was convenient to our morning appointment in Tustin. It was a good choice as the hotel was off the beaten path a little but easy to find with GPS. It had an attractive appearance outside and a nice décor in the lobby area. The grounds were also very attractive. The check-in experience was easy and efficient. The rooms were well maintained, comfortable and spacious. The bed was comfortable and enabled a good night's sleep. The WiFi worked well during our stay. The Bistro in the morning was a nice option for breakfast as the prices were reasonable with some good, healthy choices. The checkout was also very efficient. The rates were pretty good for the area. I would recommend this hotel to anyone needing a hotel in this area.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
snasa, Property Coordinator at Courtyard Costa Mesa South Coast Metro, responded to this review, June 4, 2013
Dear Guest,

We are sincerely happy to hear that not only was our close proximity to your appointment ideal, but that our staff and amenities met your needs and expectations so well.

Your lovely review is very kind and appreciated. We very much hope to see you back the next time you find yourself in the area.

Thank you!
Mikaela
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Costa Mesa South Coast Metro

Property: Courtyard Costa Mesa South Coast Metro
Address: 3002 S Harbor Blvd, Santa Ana, CA 92704-6431
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 23 Hotels in Santa Ana
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Costa Mesa South Coast Metro 3*
Number of rooms: 133
Official Description (provided by the hotel):
Pack your glasses to enjoy sunny California for your upcoming stay in Courtyard Costa Mesa South Coast Metro. Our hotel, located in a premier area in Santa Ana, boasts ample accommodations with plush bedding, flexible work stations and complimentary Wi-Fi to stay on task. Start your day with a hearty breakfast from our restaurant, The Bistro, serving traditional and lighter options, then join us later for dinner and cocktails in a casual atmosphere. Soak up the sun in our heated outdoor pool surrounded by palms trees and perfect weather, or opt for a quick workout in our modern fitness center. Explore around and visit popular attractions including Disneyland®, The Observatory, Pacific Amphitheatre, Knott's Berry Farm and much more. Whether your visit to California is business related or family oriented, you can utilize our flexible event spaces for indoor meetings and social gatherings, or host an outdoor celebration on our charming patio. The opportunities are endless when you stay in our Santa Ana hotel. ... more   less 
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Also Known As:
Courtyard Costa Mesa South Coast Metro Hotel Santa Ana
Courtyard Santa Ana
Santa Ana Courtyard
Santa Ana Marriott
Courtyard Costa Mesa South Coast Metro Santa Ana, Orange County, CA

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