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“Solid Courtyard, locally known as Santa Ana instead of Costa Mesa”

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Courtyard Costa Mesa South Coast Metro
Ranked #12 of 23 Hotels in Santa Ana
Reviewed October 25, 2012

Arrived at SNA airport (the one with the three names: Orange County, John Wayne, Santa Ana) and found this one to be an economical Marriott family choice. The hotel offers no complimentary airport transportation, however Supershuttle ($18+tip, book online with coupon UYR59 to get 15$+tip) got me there after I supplied the exact street address. (Neither their drivers nor their website seems to know this location). The hotel is in a quiet neighborhood, reception was friendly and efficient, in typical Courtyard fashion, breakfast is available for purchase in the restaurant area next to the lobby. Room was spacious, clean, very nice work desk (like the extendable second table), OK work chair (those really should be upgraded to netted kind at some point). Room had sliding doors with screen that could be opened to let fresh air in. Would stay here again.

Room Tip: Triple AAA rate was the best available
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  • Stayed: October 2012, traveled on business
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Thank usuallyhappytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
snasa, Property Coordinator at Courtyard Costa Mesa South Coast Metro, responded to this reviewResponded February 11, 2013

Dear Guest,

We appreciate your review and are so happy to hear that the hotel fit your travel needs. Your feedback on SuperShuttle not having our hotel information was very helpful. We have reached out to them and been added to their website. We are currently in the process of a room renovation that will provide us brand new desk chairs, and we would be thrilled to have you back this year to enjoy the new space.

Sincerely,
Mikaela

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116 - 122 of 152 reviews

Reviewed October 3, 2012

A beautiful lobby great little restaurant with really good food.Stayed here 14 days. The front desk staff were so helpful with directions etc.Very cloce to Huntington Beach where I worked and also only a few miles from the South Coast mall. The rooms need a face lift very clean but carpet and furniture seemed old, They said in the fall they are going renovate all the rooms.

  • Stayed: September 2012, traveled on business
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Thank Bridgetpianos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
snasa, Property Coordinator at Courtyard Costa Mesa South Coast Metro, responded to this reviewResponded February 11, 2013

Dear Guest,

Thank you for taking the time to review! It is so nice to hear that our front desk staff was able to assist you, and that the location was convenient for work and a little fun. We are in the middle of renovating our rooms and would love to have you back to see the finished product!

Sincerely,
Mikaela

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2012

Well managed, well maintained, clean and comfortable. I even enjoyed an exceptionally nice whirlpool. The maid service was prompt and thorough. The location is a bit odd. Not close to much at al, but that helps keep things quiet. Closest highway is I-405 so consider that if you use this place for business. This would actually be a good location for a family trip to Disneyland (less than 10 miles). I got a really good price on this stay, so my review also reflects my feelings about the deal.

  • Stayed: July 2012, traveled on business
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1  Thank JTL61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 13, 2012

Dear Guest,

Thank you so much for your great review! I am so pleased you enjoyed your stay with and that found our service to meet your needs. We would love to have you back very soon, hopefully this time to visit Disneyland instead of work :)

Sincerely,
Donia

Donia Benali
General Manager

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Reviewed July 3, 2012

Stayed here with a group last summer and had a great stay. The staff was nice and very helpful. Hotel is conviently located near several attractions.

Stayed: August 2011, traveled on business
Thank Skyler V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Dear Guest,

Thank you so much for taking the time to review our Courtyard! I am glad you enjoyed your stay and if there is anyhting we could have done to make your stay more enjoyable please do not hesitate to reach out to me. I hope you stay with us again this year.

Sincerely,
Donia Benali
General Manager

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Reviewed June 18, 2012

First, one of my huge pet peeves is that even though I indicate at the time of booking I prefer a QUIET Room, NOT near an elevator, no one EVER looks at that at the front desk and puts me in a room near the elevator, and I have to go back to reception and change rooms. I stay at hotels about 50 nights a year.
This is the FIRST HOTEL that ever paid heed. When I arrived Amanda at the front desk looked into my eyes, smiled, and said, "I see you want a quiet room NOT near the elevator and we have one for you". WOW. Seriously, how many times do you check in and the person barely grunts at you? Props to Amanda!!
We were given a quiet room. Hooray!
All the staff we encountered were very present, not just drones. I think they really might like their jobs and want to keep them, as opposed to 90 % of the hotel staff I encounter in hotels of this ranking.
The room was fine, clean, nice plasma tv, clean and functioning bathroom. We didn't need more as it was just a quick overnight. Convenient to John Wayne airport and orange county. We were visitng Chapman the next day.
I would stay there again if I were in the area.
We paid about $136 and it seemed like a good value.(There is a Starbucks in the lobby area).

  • Stayed: June 2012, traveled with family
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2  Thank ElizabethStreetMoM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Dear Elizatbeth,

I am so glad you enjoyed your stay with us and most of all that Amanda was able to accomodate your quiet room request. It is feedback like yours that allows us to have the right team in place that can best meet your needs.

I hope you visit us again very soon,

Sincerely
Donia Benali
General Manager

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Reviewed June 13, 2012

This is a well run, clean and pleasant Courtyard. The rooms are nicely decorated, comfortable and spacious. The lobby is the usual Courtyard set-up with a bistro, little lounge and business computers. There is free wireless in all rooms. The bistro gets very busy in the morning and there always seems to be a backup. This seems to be a trend at all the Courtyards I have stayed at. It is very puzzling to me why they do not add staff in the morning when business travelers are all in a rush to get going. Overall I would stay here again.

  • Stayed: June 2012, traveled on business
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2  Thank Augcruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Dear Guest,

Thank you so much for taking the time to review our Courtyard! I have reviewed our Bistro staffing model and thanks to your feedback we have added an additional staff member. I hope you are able to visit us again in the near future so that we can better serve you.

Sincerely,
Donia
General Manager

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Reviewed May 30, 2012 via mobile

While on a trip to Miami a few weeks back, I stumbled upon a cool set up to charge my phone. Little did I know it was a promotional spot to promote the redesigned courtyard. I liked the layout so much I booked my next trip at a courtyard and was happy I did. The costa Mesa location is in an ok spot but has great rooms and services. I get like I was in a much higher scale hotel

  • Stayed: May 2012
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1  Thank spls76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
snasa, General Manager at Courtyard Costa Mesa South Coast Metro, responded to this reviewResponded June 12, 2012

Dear Guest,

I am so excited you enjoyed the new lobby design! Our guest rooms will also be renovated by the end January 2013, I hope you come back for a visit.

Thank you for your feedback,

Donia Benali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Costa Mesa South Coast Metro

Address: 3002 South Harbor Boulevard, Santa Ana, CA 92704-6431
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 23 Hotels in Santa Ana
Price Range: $133 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Costa Mesa South Coast Metro 3*
Number of rooms: 133
Official Description (provided by the hotel):
Pack your glasses to enjoy sunny California for your upcoming stay in Courtyard Costa Mesa South Coast Metro. Our hotel, located in a premier area in Santa Ana, boasts ample accommodations with plush bedding, flexible work stations and complimentary Wi-Fi to stay on task. Start your day with a hearty breakfast from our restaurant, The Bistro, serving traditional and lighter options, then join us later for dinner and cocktails in a casual atmosphere. Soak up the sun in our outdoor pool surrounded by palms trees and perfect weather, or opt for a quick workout in our modern fitness center. Explore and visit popular attractions including Disneyland®, The Observatory, Pacific Amphitheater, and Knott's Berry Farm. Whether your visit to California is business related or family oriented, you can utilize our flexible event spaces for indoor meetings and social gatherings, or host an outdoor celebration on our charming patio. The opportunities are endless when you stay in our Santa Ana hotel. ... more   less 
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Also Known As:
Courtyard Costa Mesa South Coast Metro Hotel Santa Ana
Courtyard Santa Ana
Santa Ana Marriott
Santa Ana Courtyard
Courtyard Costa Mesa South Coast Metro Santa Ana, Orange County, CA

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