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Holiday Inn Santa Ana-Orange County Airport
Ranked #1 of 23 Hotels in Santa Ana
Certificate of Excellence
GreenLeadersPlatinum level
Airdrie, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Ugh!”
Reviewed October 5, 2010

We stayed at the HI OC Airport for 4 nights (I actually haven't even checked out yet). My first initial thoughts while approaching the hotel were that it look very clean and well kept from the outside. The front desk agent upon check-in was helpful and polite. However all positive thoughts went downhill from that point on. As you walked further into the hotel it smelt like feces, our room had tiny black curly hairs in the tub, around the tub and on the bed, the toilet was off balance because it looks as if it was built in the wrong spot and it was well beyond arms length to reach the nearest TP holder (I know that last one is a little petty). I didn't notice the tub hairs until that morning and when I alerted the Front Desk and they looked at me with more disgust than I did at them and said Hskping would be up right away. When we returned later that day all they clearly did was wipe off the hairs in the tub also proving they don't vacuum the washroom floors because those hairs were still there. We received Hskping service 2 out of 4 days...poor quality. The room was tiny even for only 2 of us. On our last day we went to the restaurant at 9:40am... they stop serving breakfast at 9am Mon-Fri. Obviously they do not appreciate their leisure travelling guests as those on vacation will sometimes rise a little later than the corporate guests. As I am a Holiday Inn employee elsewhere, I am embarassed this hotel represents the Holiday Inn name. My overall dissatisfaction with this hotel is beyond imaginable

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank LadyM3g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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430 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (110)
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English first
Brentwood, CA
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 1, 2010

I've really had great luck with Holiday Inn Express. Every one I've stayed at, except the San Diego location, has been over and above what I've expected. The rooms are new and very clean. Customer service is very professional and the whole feel of each location is top notch for the price. My first choice will be Holiday Inn or Holiday Inn Express from now on.

  • Stayed September 2010
    • Value
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    • Sleep Quality
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Helpful?
Thank TorresTrio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aliso Viejo, California
Level 6 Contributor
212 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed September 30, 2010

The 9.95 breakfast buffet----not so good, no oatmeal but lots of white rice and believe it or not, orange juice is not included in the price. I have never heard of such a thing on a breakfast buffet. Rooms excellent, very attentive front desk.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank JLDCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ossining, New York
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 24, 2010

Didn't have time to get in the pool, but it looked inviting; we were visiting family in the area, so we just needed a clean roomfor the night and a good breakfast. This hotel provided both. Room was bigger than some we've stayed at on our current road trip. Will visit 7 or 8 Holiday Inns and will rate them all.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank godfreyk_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 9, 2010

Having stayed at other Holday Inss as well as other comparable properties, I'd say this location was "ok" but it had its share of problems. Good points were staff was friendly and helpful, grounds were kept clean, great access to freeways, and good location to beaches, restaurants, shopping, Disneyland and Knott's. Bad points? Super smelly in room air conditioner (had maintenance look at it twice but all they could do was spray some deorderant to try cover up the smell) and shower curtains that wreaked of a urine-like smell when left wet for a few hours. Not too impressed to say the least. Unfortunately I prepaid for this hotel with an online hotel discounter so I couldn't check out early and go to another place.

  • Stayed July 2010, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Robert_Parr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LA
Level 5 Contributor
47 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 19, 2010

Great hotel for business travellers. Freeway close with lots of places for dinning. Ask for the rooms towards the back of the building to minimize the noise from the freeway as it is directly across the street. Other than that the hotel and staff are wonderful and very accommodating.

I would stay here again next time I am in the Orange County area.

  • Stayed July 2010, traveled on business
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Helpful?
Thank BedBuggin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 21, 2010

This Holiday Inn is decorated with good taste. The rooms are spacious and clean. We experienced no guest noise. We asked for a quiet room, 329 and it was quiet. We slept well. The blankets are thin and when asked for a second one was given a coverlet spread, a bit chinzy. The pillows were comfortable. The pool and hot tub were great. Hot tub was perfect temperature. The grounds have flowers. There is a breakfast buffet that was delicious but not always included in room rate. We ate dinner there and the atmosphere is fantastic. Food was very good and reasonable. The staff excellent. The location is fantastic. Enjoyed my stay here very much. Free internet!

  • Stayed April 2010, traveled with family
    • Value
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Helpful?
Thank BenThereTraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnSantaAna, Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this review, May 19, 2010
Thanks again for all the great comments! We really strive to WOW all of our Guests. I certainly hope to see you back at our hotel in the future. Don't worry next time you will get a thicker blanket.

We believe in Going The Extra Mile!
Holiday Inn Orange County Airport.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Santa Ana-Orange County Airport

Property: Holiday Inn Santa Ana-Orange County Airport
Address: 2726 S Grand Ave, Santa Ana, CA 92705-5404
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Santa Ana
#1 Green Hotel in Santa Ana
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Santa Ana-Orange County Airport 3*
Number of rooms: 176
Official Description (provided by the hotel):
Welcome to the Holiday Inn Orange County Airport Santa Ana! Minutes away from Orange County s John Wayne Airport, local businesses, world class shopping and a variety of dining choices. Centrally located with the beach to our south and Disneyland 12 miles north. Easy access to the 55, 405 and 5 freeways. Or leave the driving to us! Free scheduled shuttle service within 3 miles and once daily to Disneyland! Call us when you get into John Wayne Airport and we will happily pick you up.Whether you are coming to Orange County for business or just to have fun your room at the Holiday Inn OCA is your personal retreat. You ll have room to work, relax and make the most of your day. Amenities such as complimentary Wireless Internet, ample work space, fridge, microwave and all new pillow top mattresses and linens mean every night is a great night and every day starts right.Work out in our cardio-fitness center or soak up some California sun at our outdoor heated pool and Jacuzzi. Then relax with a cool one at our Panini Lounge. And when it s time to dine you can enjoy our Panini Restaurant serving Italian specialties along with steaks and seafood. For your convenience we also offer in room dining for breakfast and dinner daily. Add our event space and outstanding service and you will see that the Holiday Inn Orange County Airport is the place to be. Your home away from home! ... more   less 
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Also Known As:
Holiday Inn Santa Ana-Orange County Airport Hotel Santa Ana
Santa Ana Holiday Inn
Holiday Inn Santa Ana-Orange County Airport CA

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