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Holiday Inn Santa Ana-Orange County Airport
Ranked #1 of 23 Hotels in Santa Ana
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed July 20, 2012

The ladies at the front desk were horrible. Downright rude most of the time. A plus is its located right next to the interstate, but you can definitely hear that at night. Worst hotel I have been to in terms of service.

  • Stayed: July 2012
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3  Thank xarxy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFOMLeahS, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this reviewResponded August 7, 2012

Thank you for taking the time to comment about your experience with the Holiday Inn - Orange County Airport. We do sincerely apologize for any inconvenience we have caused you and for the service you experienced with us. We understand how frustrating this can be and hope that next time you are in town, we can be given the opportunity to change your mind and show you why we have the best service scores in our area.

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Reviews (436)
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379 - 385 of 436 reviews

Reviewed May 18, 2012

I travel weekly to Orange County on business, and am a Priority Club Platinum member. I have stayed at this hotel quite often. The staff is very friendly and helpful, and the rooms are clean and fairly well maintained.

They have a nice free breakfast for Priority Club members, and a nice restaurant and bar setting. The bartenders are awesome!

There is a swimming pool and hot tub that are well maintained.

My only issue with this hotel is the noise. The hotel is right next to a very busy freeway (CA 55). Freeway noise doesn't bother me much, but others may be sensitive to it. If so, ask for a room facing the back of the hotel.

If you have the misfortune of getting a room on the 1st or 2nd floors, beware that the ceilings are very thin. One night, the gentleman in the room above me walked around on his heels (with his shoes on!) until around midnight. Then, he woke up at 4:30 am and proceeded to do it again!!! Yes, I tried white noise (from my cell phone app and the A/C) and earplugs. Neither were sufficient to drown out the incessant boom-boom noise from above. Needless to say, I was useless that day at my business meetings. This problem has occurred on several of my stays.

I wish that as part of the remodel, they had upgraded the floors and made them thicker. I just don't see this problem at some other hotels.

Because of the noise issue at this hotel, I find myself staying at other Priority Club hotels in the area from time to time, and getting a decent night's sleep on the top floor.

Room Tip: Quietest rooms are on the top floor, facing the back of the hotel.
  • Stayed: May 2012, traveled on business
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1  Thank rwmiller56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 27, 2012

Dear rwmiller56,

Thank you for being a Priority Club Platinum member and writing a review about your recent stay with us. I am pleased to hear that you found our hotel well maintained and clean. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. I would like to offer a sincere apology regarding the noise that you have experienced during your stay. I understand the discomfort this has caused you. I am happy to let you know that our Holiday Inn Santa Ana-Orange County Airport, CA hotel has gone through renovations last June 8 to June 15, 2012. And I hope on your next visit you will give a chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty. Thank you for staying with us.

Sincerely,

Anthony M
Case Manager
IHGCare

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Reviewed May 12, 2012

This hotel is well run, the employees are trained to do what they can to make your stay easy. With Priority Club status, you get a drink ticket each day for the bar, free breakfast coupon (great homemade salsa for the eggs), and a discount for restaurant. They have recently remodeled many of the rooms with new carpet adn new beds, as well as some new furniture.

Conveniently located to Orange County airport (5 minutes) and easy access to the 55, 5, 405, and 57 freeways. Ask for a room on the back side, away from the freeway.

Room Tip: Ask for a room away from the freeway, on the back side of the halls.
  • Stayed: May 2012, traveled on business
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1  Thank trvlr7311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFOMLeahS, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this reviewResponded May 17, 2012

Our service is our #1 priority for our guests and we are so excited that you recognized that in our staff here. We certainly strive to make everyone's stay as comfortable and welcoming as possible!
It's also fantastic that you take advantage of our loyalty program: Priority Club and all the local benefits we provide. We thank you so much for taking the time to review our hotel and we hope you visit us again soon!

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Reviewed May 7, 2012 via mobile

Stayed for a couple of days with the family. Shuttle service to the airport as well as near by mall. It also does a shuttle to Disney but was told they go at 9 am and pick up at 9the pm which is great if you have no plans to leave the park. Free parking and may be smart to rent a car due to food places not all within walking distance. Overall hotel was good and staff was helpful.

  • Stayed: May 2012
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1  Thank Shamusfitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFOMLeahS, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this reviewResponded May 17, 2012

We are so thrilled to have been able to have you consider us on your family trip out here. If you visited Disneyland, we hope you had an incredible time!

You are correct, our shuttle does run twice a day to Disneyland at 9am and 9pm. That is specifically to miss traffic times. Otherwise our poor guests would be sitting in the shuttle in the parking lots that are our freeways, sorely missing out on a great time at Disneyland or relaxing by the pool here. Our free shuttle also runs within a 3-mile radius to many close shopping centers with an abundance of food choices and restaurants.

We hope to see you back in sunny Orange County soon!

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Reviewed April 19, 2012

A nice Holiday Inn, on my visit it was clean and seems to be well-managed. The hotel grounds are
beautifully landscaped. Chambermaid service is excellent. The bathroom in my room was quite
small, two persons trying to use it together probably wouldn’t work. The rest of the room was
quite spacious, certainly more space than is needed for a business traveler.

The rate is a little high, though not as high as the Embassy Suites around the corner. My rate
as of 19-APR-2012 was 140.00 + other charges.

Pros:

Ten miles from Disneyland, airport shuttle available. Fitness center available. 24 hour business
center. Pool. Jacuzzi.Runners and walkers who prefer not to use the hotel fitness center have a
.75 mile circuit around Hotel Terrace Drive, all sidewalk. The hotel is nicely
landscaped. Inside doors.

Cons:

Restaurant is not that great, but that does not matter since there are excellent restaurants
very close in Irvine. Climate control unit is located in the room as opposed to outside of the
room. There is no little shop so guests, can, well, shop.

Room Tip: The sidewalk circuit around Hotel Terrace Road is .75 miles. Ask for a room 160 or greater on the gr...
  • Stayed: April 2012, traveled on business
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Thank terryjgardner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFOMLeahS, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this reviewResponded April 24, 2012

A huge thank you for taking the time to review and recommend our hotel to business travelers! We have many loyal business guest and enjoy seeing their smiling faces every week. We appreciate your critique of our property and letting us know where our opportunity for improvement lies. We will be completing a small gift shop by the end of this summer for our guest's enjoyment! We hope to welcome you back the next time you are in beautiful Orange County.

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Reviewed April 11, 2012

I stayed at the hotel in April, 2012 for a week. I usually stay closer to our corporate office in Fullerton but wanted to try something closer to the airport.

I was generally pleased with the hotel. There is no question that the place is "older", but the refurb work that has been done is nice The staff is great - breakfast service in particular. At other places with a buffet, I'm finished eating before I get a cup of coffee. Here, I had coffee within a minute - and a "to go" cup each day without even asking. That's a nice change from my regular Holiday Inn.

Room Tip: Rooms with higher numbers (20+ on any floor) are far from the elevator, front desk, restaurant, etc.
  • Stayed: April 2012, traveled on business
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Thank keatingclan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFOMLeahS, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this reviewResponded April 18, 2012

We appreciate you taking the time to express how positive and different your stay was from other hotels. We pride ourselves on our customer service and our breakfast staff is particularly exceptional!

Thank you for giving us the opportunity to have you stay with us and hopefully we shall see you again. I think you will be pleasantly surprised with the upgrades our hotel continues to be making every day!

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Reviewed March 31, 2012

Best part of this hotel is proximity to the airport. We had a room near the pool, which is nice, but right next to the highway. There is no free breakfast, and the hotel is showing its age. I walked to 4 different locations where there should have been ice makers, but there were none. The staff was ok, not great. There's a computer in the lobby which is free to use, but as typical with 'business centers' the printer was out of ink.

  • Stayed: March 2012, traveled with family
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Thank tdaniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFOMLeahS, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this reviewResponded April 24, 2012

We are so sorry to hear that your stay was not a great one with us. We sincerely appreciate you taking the time to let us know of some concerns you had with our property and the areas where we can improve upon. We take every review seriously and I have shared yours with management in order to improve our property for our future guests. We invite you back to give us another chance to impress you!

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Additional Information about Holiday Inn Santa Ana-Orange County Airport

Address: 2726 S Grand Ave, Santa Ana, CA 92705-5404
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Santa Ana
#1 Green Hotel in Santa Ana
#2 Best Value Hotel in Santa Ana
Price Range: $112 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Santa Ana-Orange County Airport 3*
Number of rooms: 176
Official Description (provided by the hotel):
Welcome to the Holiday Inn Orange County Airport Santa Ana! Minutes away from Orange County s John Wayne Airport, local businesses, world class shopping and a variety of dining choices. Centrally located with the beach to our south and Disneyland 12 miles north. Easy access to the 55, 405 and 5 freeways. Or leave the driving to us! Free scheduled shuttle service within 3 miles and once daily to Disneyland! Call us when you get into John Wayne Airport and we will happily pick you up.Whether you are coming to Orange County for business or just to have fun your room at the Holiday Inn OCA is your personal retreat. You ll have room to work, relax and make the most of your day. Amenities such as complimentary Wireless Internet, ample work space, fridge, microwave and all new pillow top mattresses and linens mean every night is a great night and every day starts right.Work out in our cardio-fitness center or soak up some California sun at our outdoor heated pool and Jacuzzi. Then relax with a cool one at our Panini Lounge. And when it s time to dine you can enjoy our Panini Restaurant serving Italian specialties along with steaks and seafood. For your convenience we also offer in room dining for breakfast and dinner daily. Add our event space and outstanding service and you will see that the Holiday Inn Orange County Airport is the place to be. Your home away from home! ... more   less 
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Also Known As:
Holiday Inn Santa Ana-Orange County Airport Hotel Santa Ana
Santa Ana Holiday Inn
Holiday Inn Santa Ana-Orange County Airport CA

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