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“Horrible Staff, Ok Room-WOULD NOT RECOMMEND”

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Best Western Plus Orange County Airport North
Ranked #6 of 23 Hotels in Santa Ana
Certificate of Excellence
Ripon, CA
1 review
“Horrible Staff, Ok Room-WOULD NOT RECOMMEND”
Reviewed March 25, 2009

Staff & management were rather rude & not accomadating. I tried to cancel the reservation & the staff would not work with me plus the day before arrival the rate dropped & they would not adjust it. I paid in advance & when I checked in they did not show my payment, not an easy check-in or check-out. The room was ok (walls are thin) but not worth the trouble of dealing with the staff. For breakfast you need a voucher-had to ask a few times for everyone in my family to receive their own.

  • Stayed March 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DizzleBuh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review, May 24, 2017
Thank you for taking the time to give us your feedback and comments.
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566 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
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English first
clayton, NC
1 review
Reviewed March 9, 2009

we traveled to CA f business and stayed several more days to visit family and vacation. The first 3 nights we stayed in a 4 diamond hotel that hosted the conference and then switched to the Best Western for the remainder of our stay. While the first hotel was very nice, the room at the BW although smaller was actually nicer and better appointed. The room appeared to be recently renovated and included a large fridge and microwave both very important when traveling with a 1 year old (the other hotel did not have a microwave and the fridge was much smaller and in poor condition). The BW also offered a free made to order breakfast which was decent and free wi fi. While not as fancy and the grounds not as pristine as the first hotel, the BW was definately the better value and the staff every bit as friendly and customer focused.

  • Stayed March 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samandnikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review, March 10, 2009
Dear Guest,

Thank you for staying with us at Best Western Orange Coutny Airport North. We are glad to know that you enjoyed your stay at our hotel. Your review will encourage and inspire us to do better and better and provide excellent customer satisfication. Please feel free to send your suggestions as they will guide us to improve on where we need to improve.

Hope to see you soon at our hotel during your next visit to Orange Coutny, California.

Thank you,

Vibi Bhakta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
vancouver
Level 5 Contributor
87 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed January 21, 2009

Stayed four nights. Quiet at night; either no neighbours or very silent ones. (One night I heard the microwave being programmed, but that was the only sound heard from next door.)

Easy 5 minute drive from SNA airport (even at night) and very close to SR 55.

Hot free breakfast options (eggs, bacon, sausage, waffle, toast) done adequately (eggs and waffles prepared fresh and not put under heatlamp).

Maid service completed by noon each day.

Bed was good & firm, although a little lumpy, did not affect sleep at all. Fridge & microwave worked fine (but small freezer in fridge might not keep ice cream frozen).

No restaurant onsite, but Spoons (burgers & ribs) a 5 minute walk northeast with reasonable prices and quick service.

Would definitely stay here again.

  • Liked — quiet, comfortable room and location ideal for golf outings and airport access (reasonable rates)
  • Disliked — no complaints
  • Stayed January 2009
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank desertfor123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review, May 24, 2017
Thank you for taking the time to give us your feedback and comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level 5 Contributor
53 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed September 28, 2008

The Best Western OC is located in a hotel area near John Wayne Airport and the Costa Mesa Freeway. We stayed here for three nights.

This hotel (and all the other in the same area) is fairly new and the whole complex was open, clean and modern and comes with with a nice pool in the center.

Although the airport and freeway are close by, we didn't hear any noise coming from it. In the area you'll find a few fast food restaurants, but drive to close by Tustin or Irvine and you'll find many more and better options than Wienerschnitzel and Jack in the Box.

We found a clean room with comfortable beds. The staff was always courteous and a problem with the light was taken care of the same day.

So, for about a hundred dollars a night we had a pleasant stay in Orange County at an above average hotel that we'd recommend to anyone.

  • Liked — Nice modern open place
  • Disliked — Few restaurants in the direct vicinity
  • Stayed September 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Vanessa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review, May 24, 2017
Thank you for taking the time to give us your feedback and comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Coast
Level 6 Contributor
111 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed July 29, 2008

We stay here 2-3x a year every year and have for the past 6 years. It is conveniently located to DIsneyland, the beach and nice shopping malls. David, the front desk manager, is extremely friendly and helpful. We call it our Calif home as we always stay there for its location to all the things my children and I enjoy doing in sunny Calif. The rooms are clean and the breakfast is Ok, (hey it's free). Wireless internet makes it nice too so at night we can use our laptops in the room to keep in touch with home.

  • Liked — Get the MOST for your money at this hotel versus other hotels in Calif
  • Stayed April 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank retiredteacher0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review, May 24, 2017
Thank you for taking the time to give us your feedback and comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 12, 2008

My husband and I stayed here for our Disneyland trip in March. Most hotels around the park were sold out, so we decided to stay in Santa Ana since the rate was good. There was a big black plastic tarp covering some construction in the lobby area when we checked in, so we were a bit leery. Also, the elevator by our room was out of order (it wasn't that big a deal to go up 1 flight of stairs). But once we got to our room, we were very pleased. It was clean, spacious, quiet, and had a fridge, microwave & coffee maker (with tea also). The bed was comfortable, which was a huge plus. We didn't really take advantage of the free breakfast (I just ran in and grabbed a muffin), but it looked like people were enjoying the cooked-to-order breakfast. It was only about a 10-minute drive to Disneyland, which wasn't bad at all. I would definitely stay at this hotel again.

  • Stayed March 2008, traveled as a couple
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank Taberah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review, May 24, 2017
Thank you for taking the time to give us your feedback and comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level 6 Contributor
124 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed April 30, 2008

This was our first time at a Best Western and we had a nice 1 night stay at this one. We arrived here in the evening after spending the day at Universal Studios. (We wanted to drive to San Diego the next morning). There was some rennovation going on in the main lobby, so the registration office was moved temporarily to another room. The person was friendly, asked our preference for the floor, and gave us 4 coupons (1 for each of us) for breakfast next morning.
The room was nice, clean, had a microwave, mini-fridge.
The best surprise came next morning. The breakfast !!!
They had corn-flakes (3 choices), milk, coffee, tea, danishes, pastries to be self-served. And with the coupon, we got 1 of 3 choices for breakfast. The lady there took our orders (e.g. 2 eggs - any way you want, bacon, hash browns) and prepared that for us in 5 minutes.
We were very happy with our stay. So if you want to stay in this area, I would definitely recommend this hotel.

  • Liked — Breakfast
  • Stayed April 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank ftp1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternSantaAna, Manager at Best Western Plus Orange County Airport North, responded to this review, May 24, 2017
Thank you for taking the time to give us your feedback and comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Orange County Airport North

Property: Best Western Plus Orange County Airport North
Address: 2700 Hotel Terrace, Santa Ana, CA 92705-5602 (Formerly BEST WESTERN PLUS Orange County Airport North)
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Santa Ana
#6 Business Hotel in Santa Ana
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Orange County Airport North 2.5*
Number of rooms: 148
Official Description (provided by the hotel):
Discover this AAA rated 3 Diamond Santa Ana, California hotel offering a complimentary shuttle to John Wayne Airport and convenient access to key Orange County attractions. Whether traveling to Southern California on business or pleasure, the BEST WESTERN PLUS Orange County Airport North is committed to providing the best accommodations and customer service for the best price. This Santa Ana hotel offers 148 well-appointed guest rooms, each featuring cable satellite television with HBO® and free wireless high-speed Internet access. Hotel guests are welcome to a complimentary full breakfast each morning before taking advantage of amenities such as an outdoor heated swimming pool and hot tub, exercise facility, guest laundry, full business services and meeting/banquet facilities accommodating up to 60 people. ... more   less 
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Also Known As:
Best Western Plus Orange County Airport North Hotel Santa Ana
Best Western Santa Ana
Santa Ana Best Western
Best Western Plus Orange County Airport North Santa Ana, CA

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