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“Excellent facility, Excellent service, Excellent Hospitality”

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DoubleTree Club by Hilton Orange County Airport
Ranked #4 of 23 Hotels in Santa Ana
GreenLeadersBronze level
Hanover Park, Illinois, United States
1 review
“Excellent facility, Excellent service, Excellent Hospitality”
Reviewed February 26, 2013

We stayed a three days at this hotel. The service was great at every area. We did not realize that a complimentary breakfast buffet and cocktail hour were included, The parking is at reasonable rate. Shuttle service is very good and front desk staff are fantastic and friendly. Wish you all the best.

Room Tip: All room are good.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Manhar P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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865 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (106)
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English first
Hayward, California
1 review
Reviewed February 26, 2013

We were in the city for a wedding and right from check-in to check out the experience was great. The rooms were spacious, clean and it is off 55 and easy to get to 5 and 405. The breakfast buffet was great, the cookies upon check-in were good. The staff were very friendly and helpful. Will stay there again.
Thank you once again.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Khalid S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somewhere
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 24, 2013

Had I paid full price to stay at this "3.5-star" hotel, I would have been angry. I thought the location was great, considering that it's at the edge of Santa Ana bordering Irvine. The room was clean, the bed was comfortable, and the pond outside was a nice touch. However, that's about as far as the positives with this hotel.

This hotel is located right next to the freeway and if you're one of those unlucky ones, such as myself, who was stuck with a room facing the freeway, you won't get much sleep. It doesn't help that they play music 24/7 at this hotel, which can be heard through the paper-thin walls all night long. I was extremely disappointed in the fact that I had asked for a microwave and my request was simply ignored. Yes, the rooms don't come with a microwave but you can ask for one, if they'll grant you your wish. Also, the refrigerator in my room was so old that the door wouldn't close all the way. Really? This is a "3.5-star" hotel?

What irritated me the most about this hotel was the fact that they charge their guests for EVERYTHING! Why does internet cost money? Seriously, I can name a million other hotels that don't charge their guests for internet usage. I also didn't like the fact that they charged for breakfast, especially for how expensive the room was, and for parking! Parking is $11/day and they're not even located near a famous landmark or some desirable walkable location.

But hey, at least they'll give you a cookie for staying at their hotel. <sarcasm>

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Money_CANY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTCLUBORANGECO, Manager at DoubleTree Club by Hilton Orange County Airport, responded to this review, February 26, 2013
Thank you for sharing your review of your recent stay with us. We sincerely regret that you did not experience the most comfortable stay. We understand how important a good night's rest is while traveling and are sorry your sleep was interrupted. We do provide earplugs for any guests experiencing noise issues and welcome any guest to request them as needed. The issues you experienced with the amenities in your room will be shared with the appropriate team members to ensure we are improving and providing the best guest experience possible. We appreciate your feedback and hope you will consider staying at our hotel again.

Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alamo, CA
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 21, 2013

We stayed a week at this hotel. The service was great at every turn. We did not realize that a complimentary breakfast buffet and cocktail hour were included. On demand shuttle was convenient for my wife to do some shopping at South Coast Plaza while I had the car. The room was nicely updated. Slightly bigger than normal with room for a sofa and desk. One drawback was the old style HVAC unit. No thermostat so you just set it to desired level an it stays on all night. A bit noisy. The only other downside is the recent trend of suburban hotels charging for parking. $11 per night.

I would certainly stay here again when in the area.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mfenley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 21, 2013

The stay was excellent, however don't try the breakfast buffet unless you like powdered eggs. The bacon and sausage were barely cooked. The home fries were tasteless (try adding onions, bellpeppers and a little spice. Coffee was good.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eugene L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTCLUBORANGECO, Manager at DoubleTree Club by Hilton Orange County Airport, responded to this review, February 22, 2013
Dear Valued Guest!

Thank you for reviewing us on Tripadvisor.com! Your feed back is very important to us and I appreciate your comments regarding our breakfast. We do our very best to provide quality items for our breakfast buffet and cook everything from natural ingredients. I will definitely address this with the Food & Beverage Director to ensure this gets looked into. If you have any other concerns feel free to contact me directly at david.arriola2@hilton.com.

Thank you again and I hope to have you stay with us in the near future.

Best Regards,

David J. Arriola
Director of Operations & Revenue Management
DoubleTree Club by Hilton Orange County Airport
Phone: (714) 540-4947
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleburne, Texas
Level Contributor
106 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 18, 2013

Hotel was easy to find off the 55 Freeway and close to the 5 and 405 Freeways. The hotel is a hop,skip, and a jump EPROM the John Wayne Airport, and offers free shuttle service to and from the airport. There is however an $11.00 parking fee.

Check in was fast, easy, and the hot cookies were great. W were on the 6th floor in a corner room with windows on two sides allowing a beautiful view of the adjoining lake. The room was large and well appointed. The bed was very comfortable and the bath was fine with many amenities. Room was quiet with very minor freeway noise.

We received coupons for two complimentary drinks with a complimentary light fare. Both were good. We also received coupons for a free breakfast which was quite good.

Check out was pleasant And easy.

A great facility and a pleasant stay.

  • Stayed February 2013, traveled on business
    • Value
    • Location
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Helpful?
Thank Jere J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonds, Washington, United States
2 reviews
Reviewed February 17, 2013

Just stayed at this hotel while in town for the Surf City Marathon. The staff and accommendations were wonderful. After the marathon the staff cheered for the runners and had water and cookies for us, made our stay really special. So if you are looking for a super hotel, not expensive, great breakfasts and close to everything, this is the place. We will be back!!

Room Tip: we liked the second floor close to the steps so you could just run down and not wait for the eleva...
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree Club by Hilton Orange County Airport

Property: DoubleTree Club by Hilton Orange County Airport
Address: 7 Hutton Centre Dr, Santa Ana, CA 92707-5794
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Santa Ana
#4 Business Hotel in Santa Ana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Club by Hilton Orange County Airport 3.5*
Number of rooms: 167
Official Description (provided by the hotel):
DoubleTree Club by Hilton Hotel Orange County Airport is a beautiful lakeside property located on the border of Santa Ana, Irvine, and Costa Mesa. This Santa Ana hotel is conveniently located near Orange County's corporate business centers, including First American, IBM and Sears. Enjoy proximity to nearby CA attractions including Newport Beach, Angel Stadium, South Coast Plaza and Disneyland. ... more   less 
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Also Known As:
Doubletree Club By Hilton Orange County Airport Hotel Santa Ana
Doubletree Santa Ana
Doubletree Orange County Airport
DoubleTree Club By Hilton Orange County Airport Santa Ana, CA

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