Booked this hotel on Hotwire for a two night stay while in Disneyland. Its in Santa Ana in an area filled with hotels. About a 10 minute drive to the park (which I knew about and chose). The hotel is nice to look at although nothing special. $11.00 bucks a day to park.
The room was clean. The beds were ok, although not as plush as other Doubletrees offer. I got what I paid for from the hotel amenities, so that is not the reason for the low stars. The place was clean.
My complaint comes from the staff. I did not find them helpful. I didn't even find them nice. In fact, they went out of their way to make me and my family feel uncomfortable. From check-in until check-out there were no smiles, no greetings and sighs whenever any of us asked as question. I found the Valet's very rude and they ignore me completely on one occasion. They never even offered to park the car for us when the lot was full, although apparently they are supposed to. Housekeeping was very rude as well and would run you over in the halffways if you were not careful.
I have stayed on many Hilton Properties as I am a member of Hilton Honors. I have stayed at several Doubletrees. This is the worst service I have ever seen at a DoubleTree. or any Hilton property. They simply wanted nothing to do with us.
Also, a big sign on the desk reads that they will charge a $50 per day fee upon check in that will be reimbursed sometime after checkout unless something is charged. This was not disclosed prior on either the Hotwire confirmation page on on the Hilton Website. I know a lot of hotels do this now and I really hate giving people money that they will decide to give back to you later, (maybe). Given how we were treated here, I do not trust that they will be honest about giving the money back.
- Official Description (provided by the hotel):
- DoubleTree Club by Hilton Hotel Orange County Airport is a beautiful lakeside property located on the border of Santa Ana, Irvine, and Costa Mesa. This Santa Ana hotel is conveniently located near Orange County's corporate business centers, including First American, IBM and Sears. Enjoy proximity to nearby CA attractions including Newport Beach, Angel Stadium, South Coast Plaza and Disneyland. ... more less
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- Also Known As:
- Doubletree Club By Hilton Orange County Airport Hotel Santa Ana
- Doubletree Santa Ana
- Doubletree Orange County Airport
- DoubleTree Club By Hilton Orange County Airport Santa Ana, CA