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“Overall OK, good value”

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Country Inn and Suites - John Wayne Airport
Ranked #9 of 23 Hotels in Santa Ana
GreenLeadersPlatinum level
Reviewed August 15, 2013

This is quite a large hotel building on 3 floors. The rooms are all double room suites, plenty of room, fridge etc. Pool area is pretty nice and fitness room OK. Staff are friendly, helpful. Small shop on-site handy for emergencies. brakfst a sort of cook to orer, but yu have to queue up, which can take a long time when the hotel is busy - only real negative. Have stayed here a few times and will stay again.
Walking distance to Spoons which we usually eat at once or twice, pretty good, no complaints.

Room Tip: Ask for rooom away from pool area for a bit more quiet and a higher floor.
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  • Stayed: July 2013, traveled on business
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Thank woggsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Country Inn and Suites - John Wayne Airport, responded to this reviewResponded August 22, 2013

Thank you for taking to comment about your stay on Tripadvisor.com. I am happy to see that our staff and amenities met your needs. Once again, thank for taking time to write a review and we hope to see you soon.

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147 - 153 of 330 reviews

Reviewed August 8, 2013

I'll be honest, I was not looking forward to staying at Quality Suites. I was very uneasy about the potential dilapidated rooms. When we opened the door to our suite, I was immediately disappointed with how out of date everything looked. But upon further examination, the room was immaculate. Honestly, I was equating out of date with dirty.

This hotel is NOT dirty.

The room was spacious enough for a family of 4 to be comfortable and even have a little privacy when needed. The fact that there was two televisions was a huge bonus when parents are sharing a room with their two teenaged girls!

The bed and pull out sofa were very comfortable. The staff is incredibly friendly from the front desk to the housekeeping staff. Our stay included a hot cooked breakfast every morning and is a great option when you have kids. As silly as it may seem, I loved that they stock the room with ceramic coffee mugs and glass cups. So many hotels provide crappy plastic ones. I loved it. The A/C also works very well.

The property is also clean and lush with a lot of ferns, tropical plants and the like. It's quite a gem and the most affordable hotel on the Hotel Terrace Drive.

As far as Quality Suites in Santa Ana, I would certainly stay there again understanding that it's a great facility if you're simply there to sleep and shower.

Room Tip: We stayed in the 300 suites (3rd floor). Our balcony faced the back parking lot - and the airport...
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  • Stayed: August 2013, traveled with family
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1  Thank jamieminer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Country Inn and Suites - John Wayne Airport, responded to this reviewResponded August 22, 2013

Thank you for taking time to write a review or your stay at the Quality Suites John Wayne Airport. We are delighted to see that you enjoyed your stay. Hopefully, we change your mind about the Quality Suites brand. Once again, thank you and we hope to see you in the near future.

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Reviewed July 30, 2013

I stay here at least once a month for business near Newport Beach. It's not the lap of luxury, but it's right for the money. The rooms are clean. Bed is comfortable. Location is right for where I need to go. It's much better than some of the surrounding hotels on Hotel Terrace Drive.

Room Tip: Third floor closest to front desk.
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  • Stayed: May 2013, traveled on business
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Thank SoCalTravelBuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Country Inn and Suites - John Wayne Airport, responded to this reviewResponded August 7, 2013

Thank you for choosing the Quality Suites John Wane Airport as your hotel while you were in the Newport area. We are delighted to hear that our location and accommodations met your needs during your visit. Once again, thank you for staying with us and we hope to see you in the near future.

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Reviewed July 28, 2013

We stayed here for 4 nights for $396.50. Since we knew that we had to stay four nights, the rate reflects an Advance Purchase rate and the rate is eligible for Choice Privileges points. We have stayed here on previous visits and have been very pleased with the staff, the free hot cooked breakfast, convenience to the Freeway, good WIFI connection, and the cleanliness of the room. They have an elevator for this 3 story facility and parking is adequate. We will definitely stay here on our next family visit.

Room Tip: Try to ask for a room at the back of the hotel and not those that face Hotel Terrace Drive
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  • Stayed: May 2013, traveled as a couple
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Thank Charlylep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Country Inn and Suites - John Wayne Airport, responded to this reviewResponded August 7, 2013

Thank you for taking time out of your day to comment about your stay. We are pleased to see that took full advantage of the advance purchase promotion on Choicehotels.com. This is a great offer by Choice Hotels. Once again thank you for staying with our hotel and we hope that we see you soon.

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Reviewed July 7, 2013

Pull out sleeper rather than a bed. Toilets are low flow. Noisy carts on walkways. Spa was green. Parking spots are small. Not enough towels. LIne for breakfast. Sleeps 4 does not mean two beds.

Grounds were nice. Two TVs in room.

Room Tip: Suggest first floor room to limit noise from maid carts and wheeled luggage.
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  • Stayed: July 2013, traveled with family
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Thank Wa-Vacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2013

This place didn't look like much at first site, but I was very pleasantly surprised. The rooms are quite large with a separate area for couch, desk, tv, fridge, microwave. Very nice. Another tv is in the bed area and also has a nice little outside patio. The beds were comfy, pillows as well. I think I originally was expecting something to not be good about this place, but so far have not found it. Parking was tough if you get back too late, that would be the only thing I found as a negative. I am not a big breakfast eater but went down to get a piece of fruit and there was breakfast being made to order which I read in other reviews was quite good, but I can't offer an opinion. The fruit was fresh so that was fine by me. Overall, a very positive experience and I will definitely be back the next time I am here.

Room Tip: The room I have (244) is facing the street. Although the noise didn't bother me at night, I was...
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  • Stayed: June 2013, traveled on business
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Thank chelly12364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Country Inn and Suites - John Wayne Airport, responded to this reviewResponded July 22, 2013

Thank you for taking time out of your busy day to comment about your stay. We are delighted to see that you enjoyed all of our amenities. Once again, thank you for taking to write a review of the hotel and we hope to see you in the near future.

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Reviewed June 23, 2013

My family of 5 traveled from Oklahoma to Santa Ana to visit family at the beginning of June we stayed at the Quality Suites for 7 days. We ABSOLUTELY LOVED our stay. We travel quite often and have stayed at many Hotels/Suites while on vacation. The staff here was very friendly and helpful especially the young lady who works during the afternoon time. She was very friendly.

The rooms we large and very clean (we could actually walk around the room and not worry about the bottoms of our feet turning black), the cleaning staff came EVERY day and even came back one evening to check if we needed services before she left for the evening, since we had turned them away that day. The beds were wonderful, the pull out couch was comfortable enough that my two oldest boys both slept there every night. The bathroom is small and the sink is in the actual bedroom area, but that is nothing big. The bedroom area had a flat panel tv as well as in the living area. The living area was quite large with a sofa bed, entertainment area with 3 drawers, mini fridge, microwave, desk and two chairs.

The breakfast was a great value for our family. Hot cooked eggs (omelets, fried, scrambled...), bacon, sausage, pancakes, toast, hash browns, the regular continental breakfast items were available also. As well as a full soda fountain, full juice fountain and hot coffee every morning of our stay.

The pool and hot tub were excellent for our 3 boys to enjoy some time in there. The courtyard area is also wonderful for children to be able to run and play in the grassy areas.

Overall we really enjoyed our stay here and will from now on use this as our home away from home while visiting family every year.

  • Stayed: June 2013, traveled with family
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Thank mythreeboys2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Country Inn and Suites - John Wayne Airport, responded to this reviewResponded July 22, 2013

Thank you for commenting about your stay. We very much appreciate and value your feedback. Your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Once again, thank you for taking time to comment about your stay and we hope to see you soon.

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Additional Information about Country Inn and Suites - John Wayne Airport

Address: 2701 Hotel Ter, Santa Ana, CA 92705-5603 (Formerly Quality Suites John Wayne Airport)
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Santa Ana
Price Range: $102 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn and Suites - John Wayne Airport 3*
Number of rooms: 176
Official Description (provided by the hotel):
The CW Suites hotel is an atrium-style, 177 all-suite hotel. Hotel offers a courtesy shuttle to John Wayne Orange County Airport, free wireless Internet access and on-site fitness center. ... more   less 
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Also Known As:
Quality Suites John Wayne Airport Hotel Santa Ana
Quality Inn Santa Ana
Quality Hotel Santa Ana
Country Inn And Suites - John Wayne Airport Santa Ana, Orange County, CA

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