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“Needs some TLC and updating.”

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Country Inn and Suites - John Wayne Airport
Ranked #11 of 23 Hotels in Santa Ana
GreenLeadersPlatinum level
Ontario
1 review
“Needs some TLC and updating.”
Reviewed April 26, 2008

The room was dark and a bit dingy, eventually (10 minutes) the energy efficient light bulbs warmed up and it was a bit better.

Like other reviewers comments I found the room had no sound insulation. I could hear the road traffic starting around 5:30AM and the airplanes fly over until 9:30 or 10:00PM. You can hear people walking in the rooms above you and I could even hear someone yawning/stretching in the morning!

Other small things...the sliding door between the 2 rooms was off its tracks so opening and closing the door was out of the question, the tissue box fell out the wall everytime you used it, and the beds were uncomfortable. Everything just seems old and worn.

Good things, once outside of the hotel room the hotel itself is nice. Nice grounds and a good breakfest. Free internet and parking, the staff is friendly.

Won't stay again.

Stayed April 2008
Helpful?
Thank Weaver2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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323 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
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English first
California
1 review
Reviewed April 21, 2008

I loved it. I looked around for other hotels who offered more than the typical continental breakfast and i found it. The hotel offers a cook to other breakfast that’s complimentary. You can save a lot of money. The staff was wonderful i called to make my reservation and they gave me a really good rate. They were really helpful with directions because they are all from that area which was a good benefit.

  • Liked — Breakfast
  • Stayed April 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank yulirome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
Reviewed April 5, 2008

First with the good best breakfast around, good kitchen staff, great housekeeping staff. Now with the bad, we had booked a non smoking room and when we got checked in into a smoking room and when we complained to the front desk htey said that they did not have any non smoking rooms that htey could spray the room for tonight and that we could talk to management in the morning. We dealt with it for the one night, come morning i headed down to the front desk and spoke to a manager, i believe it was a sales manger, and i explained what had happened and he said that i only requested a non smoking room and that it wasn't a guarantee for a non smoking room. I have an asmathic child and a senior citizen thus the reason i booked a non smoking room. The manager still wouldn't budge and i asked to speak to general manager, he answered that the general manager would basicly tell me to kick rocks and that it was pointless for me to talk to him. He gave me the option to check out and i did, i stayed at La Quinta right next door. WILL never stay at Quality Suites EVER again!!!!

Stayed March 2007
Helpful?
Thank darkpharaoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denver, colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 14, 2008

Quality Suites is a pretty nice hotel. The hotel itself is a spanish style with a very attractive setting. The lobby is very well decorated and I was very impressed with its look. The room is very spacious. It has a bedroom and a living room separated by a wall and sliding door. The room decoration is very nice. It is very clean and the mattress is very comfortable. The staff is friendly and helpful. The location is convenient. I specially like the courtyard where the pool and spa are located. The breakfast is awesome. It is cooked to order, not just continental or buffet style. Overall, I am very satified with this hotel.

  • Liked — guest room and breakfast
  • Disliked — none
  • Stayed January 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank beeth0ven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McKinney-Texas
2 reviews
Reviewed February 5, 2008

The hotel seemed nice, but when I went to bed, the glass door leading to a small patio looking out to the street gave absolutely no sound protection. I could hear conversations of people walking past and the constant flow of cars was extremely annoying. The front desk was called and a manager was suppose to return my call, they never did.
Except for the problem with sound, the hotel room was nice and the breakfast was very good.

  • Disliked — Sound proof of the rooms
  • Stayed January 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moooscotti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thousand oaks
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 1, 2008

This is the second time I stayed at this hotel in the last six month. I had a wonderful experience with this hotel last time so I came back again. It is just getting better and better. The front desk is very helpful to check me in quickly and gave me all the infomation around the area. The guest room is very clean and spacious. The bed is very comfortable for a good night sleep. I really enjoyed the separate living room with a couch and a writing desk. The writing desk is placed in front of a big window that overlooks the beautiful courtyard and pool. I spent a few hours to sit in front of the desk to get my work done and in the mean time, I can enjoy the beautiful courtyard and pool thru the living room window. The cooked to order breakfast is so delicious and it is served in the breautiful cabana next to the pool. In the back of the hotel, there is another courtyard with fountain and patio. The back courtyard is quiet and beautiful ly landscaped. I spent a couple of hours in the afternoon to relax in the back courtyard, reading and enjoyed the sun. Overall, I am very pleased with this hotel. BTW, last time when I stayed at this hotel I found nothing around the hotel except gas stations, fast food restaurants, office buildings and several other hotels. This time the hotel staff introduced me a huge new shopping mall called The District, which is about half mile away. It has an AMC theater, several nice restaurant, bars and many specialty stores.

  • Liked — room condition and nice setting
  • Disliked — none
  • Stayed December 2007, traveled on business
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank ochb123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlanta, georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 20, 2007

nice, comfy, and clean suites, very friendly staff and great breakfast! a gem.

  • Liked — suites
  • Stayed October 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank gigionarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn and Suites - John Wayne Airport

Property: Country Inn and Suites - John Wayne Airport
Address: 2701 Hotel Ter, Santa Ana, CA 92705-5603 (Formerly Quality Suites John Wayne Airport)
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Santa Ana
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn and Suites - John Wayne Airport 3*
Number of rooms: 176
Official Description (provided by the hotel):
The CW Suites hotel is an atrium-style, 177 all-suite hotel. Hotel offers a courtesy shuttle to John Wayne Orange County Airport, free wireless Internet access and on-site fitness center. ... more   less 
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Also Known As:
Quality Suites John Wayne Airport Hotel Santa Ana
Quality Inn Santa Ana
Quality Hotel Santa Ana
Country Inn And Suites - John Wayne Airport Santa Ana, Orange County, CA

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