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“Disappointing stay” 2 of 5 stars
Review of CW Suites Hotel - John Wayne Airport

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CW Suites Hotel - John Wayne Airport
Ranked #10 of 24 Hotels in Santa Ana
GreenLeadersPlatinum level
Las Vegas, Nevada
Level Contributor
42 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Disappointing stay”
2 of 5 stars Reviewed September 4, 2012

What should be a nice hotel is not run very well. If you have read any of the other critical reviews on this site, believe them. I made the mistake in not believing, and everything I read came true. My biggest concern was the lack of security and VERY questionable people hanging around the lobby and pool area. We had teenage children with us and they do not need to be encountering these type people, especially when they are not staying at this hotel.

The service at this hotel was sub-par to say the least, both at time of check-in and when notified of non-guests hanging around the grounds.

The cook to order breakfast is a great idea, but when it takes in excess of twenty minutes to get through the line, becasue there is not ample help, it ceases to offer a value.

Pass on this hotel and stay at the Embassy Suites next door, or find another hotel all together.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank terandboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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298 reviews from our community

Traveler rating
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    41
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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  • Any
English first
Atlanta, Georgia
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed August 28, 2012

We were very surprised at the quality of this motel. We got a two room suite for a reasonable price. Other local motels such as the Hampton Inn across the street were quoting 30-50% higher rates. We didn't want to spend that much money and so choose the Quality Suites. It was packed with travelers. It was quiet and the two room suite was spacious. It had two TVs which we didn't use. Breakfast required a coupon. On our cross-country trip, so far only the motels in California have required a breakfast coupon. Internet service was quite good. In some motels, the internet is slow or hangs up, but here, I had no trouble. The inn has a nice courtyard and swimming pool.

Breakfast featured two short order cooks making hash browns, omlettes, eggs , egg beaters, along with standard donuts, juice, and cereal. If we are in the area again, we would certainly stay here.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank JimOldTimer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at CW Suites Hotel - John Wayne Airport, responded to this review, September 4, 2012
Thank you for taking time to stay with us at the Quality Suites John Wayne Airport during your cross country trip. We are delighted to see that you enjoyed your stay and that all or our amenities met your needs. Once again, thank you for staying with and we hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morgan Hill, California
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed August 23, 2012

We are senior citizens who are always looking for a great deal, a good bargain and exceptional service and amenities. Quality Suites in Santa Ana did all of that and then some. Great room, very clean, well appointed suite with TV in bedroom, and a TV in sitting area as well. Frig., coffee maker, microwave. Exceptionally made to order breakfast: eggs, bacon, pancakes, with all the trimmings. Fresh coffee available 24/7 in lobby. Grounds were well manicured and very clean. Staff friendly and professional. All this for $75.night. Nearby hotels want $110 to $125.
That will be our place to stay when coming into John Wayne Airport 4-5 miles away.

Room Tip: Ask for 3rd floor room in back. Very quiet. Be sure to use AAA or AARP
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Groucho44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at CW Suites Hotel - John Wayne Airport, responded to this review, September 4, 2012
Thank you for writing a comment about your stay at the Quality Suites John Wayne Airport. We are pleased to see that our accommodations and staff met all your needs during your stay. Once again, thank you for taking time to comment about you stay and we hope to see you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pam Springs
Level Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed August 19, 2012

The location was convenient and freeway close which was positive. The hotel is undergoing some renovations which accounted for the roped off areas and the caution signs. But that being said, it should have been more important than ever to have the exterior lighting on after dark. We checked in around 8:30 pm and not only was the front hotel sign not lit up, but there was no exterior lighting in the hallways or along the perimeter of the hotel. Another guest had to use a falshlight on his phone to guide me to the elevator. The room was fine and I could see the appeal for a family or larger group traveling together since the extra room provided space to move around. But the bed was not as comfortable as most that I find in hotels today.
The hotel offers a free cooked to order breakfast in the morning. Unfortunately the line was out the door and around the corner due to the number of large families and groups staying at the hotel. They were running out of food and we had to wait for them to replinish the cereal and fruit and waited in lines for 25 minutes to get through the line. Pus the fruit juices were watered down. The cooked to order meal is a nice concept, but lacking in execution on a busy weekend morning.
Overall it's a decent place for an overnight visit, but based on other hotels, I feel that the rating is too high for a glorified motel.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank GlobetrekGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesa, Az
Level Contributor
103 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed August 13, 2012 via mobile

I've been staying here with my family for 12 years. This is a family vacation tradition. The cook to order breakfast is awesome. You can have pancakes, omeletts, bacon, sausage, cereal and more. It's a great place, great location, and great value.

  • Stayed July 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank AZMesaFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at CW Suites Hotel - John Wayne Airport, responded to this review, August 23, 2012
Thank you for taking time to write a review of your stay at the Quality Suites John Wayne Airport. We are happy to see that your family enjoyed breakfast and the other amenities that we offer. Also, thank you for choosing our hotel for your family vacation. Once again, thank you for writing a review of your stay and we hope to see you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandy, Utah
Level Contributor
289 reviews
182 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
4 of 5 stars Reviewed August 7, 2012

This is a motel with exterior entrances around a pretty atrium. Hotel Terrace is all hotels from end to end. Many major chains are represented. The suites are well maintained, well appointed with nice furniture, a great internet, and good shower and two TV's. (Only the one in the bedroom was a flat screen.) Parking is awkward and crowded. As others have mentioned, breakfast could be improved with a buffet, rather than waiting in a long line for a skimpy cooked to order breakfast. This is a large property and each time I've stayed almost full. Of the three properties I've visited on Hotel Terrace, (Best Western Plus and Comfort Inn also) this is the nicest and the most professionally operated.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Jeff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at CW Suites Hotel - John Wayne Airport, responded to this review, August 23, 2012
Thank for taking time to comment about your stay. We are delighted to see that you enjoyed your stay. Thank you for choosing our hotel for your stay in the Santa Ana area. Once again, thank you for taking time out of your day to comment about your stay at the Quality Suites John Wayne Airport and we hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 6, 2012

This is a very nice hotel - the rooms are quiet and clean and just big enough. The king suite with a pull out sofa bed was perfect for my husband and I and our two kids. At check in we were given a room number and keys but when we went to enter the room it was occupied (luckily nothing tramatizing for my kids was going on in there haha). We went back to the front desk and were courteously given a new room. I was quite concerned that we were given room keys to an occupied room - that is just not okay.
When we came back that night after going to dinner there was no parking but there were two cars full of thug-ish looking guys tailgating in the hotel parking lot! I don't know if they were guests or just locals hanging out - either way there needs to be security cameras and/or a security gard. We drove around for a while and finally someone left and we parked.
The breakfast is good but crowded. I would suggest they take a look at the Ayers hotel - they also serve a full breakfast but it's buffet style instead of cooked to order. The cook to order breakfast was about a 20 minute wait in line. If you want something quick they do offer a small selection of danishes and donuts, you don't have to wait in line for that.
This hotel is average but it really could be AWESOME with some kinks worked out - better security and a different breakfast setting.
There is so much competition in that area and it really is a nice place.

Room Tip: Request a room on the 2nd or 3rd floor - the 1st floor surrounds the pool and I can imagine gets pre...
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Elizabethysmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at CW Suites Hotel - John Wayne Airport, responded to this review, August 8, 2012
Thank you for taking time to write a review about your stay at the Quality Suites John Wayne Airport. We are extremely sorry for the mishap that happened during check in. This should never happen and we will retrain all of our guest service agents on check in procedures. We are also sorry for the incident that happened in the parking lot. We do have security cameras throughout our entire property and in our parking area, which are recorded 24 hours a day. Once again, thank you for taking time to write a review and hopefully we will see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about CW Suites Hotel - John Wayne Airport

Property: CW Suites Hotel - John Wayne Airport
Address: 2701 Hotel Ter, Santa Ana, CA 92705-5603 (Formerly Quality Suites John Wayne Airport)
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:3 star — CW Suites Hotel - John Wayne Airport 3*
Number of rooms: 177
Official Description (provided by the hotel):
The CW Suites hotel is an atrium-style, 177 all-suite hotel. Hotel offers a courtesy shuttle to John Wayne Orange County Airport, free wireless Internet access and on-site fitness center. ... more   less 
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Also Known As:
Quality Suites John Wayne Airport Hotel Santa Ana
Quality Inn Santa Ana
Quality Hotel Santa Ana
CW Suites Hotel - John Wayne Airport Santa Ana, Orange County, CA

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