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“Great customer service and reasonably priced” 4 of 5 bubbles
Review of Red Roof Inn Santa Ana

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Red Roof Inn Santa Ana
Ranked #8 of 23 Hotels in Santa Ana
Kingman, Arizona
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great customer service and reasonably priced”
4 of 5 bubbles Reviewed January 11, 2013

I would say that the service and value are the best factors about the Red Roof Inn. Rachel at the front desk, in particular, is very efficient at her job as well as friendly. She goes out of her way to help the guests in any way that she can.

The location is central to several attractions, particularly the Discovery Science Center. Freeway close to Disneyland. Located right off the 5 Freeway.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank deborah w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0226, General Manager at Red Roof Inn Santa Ana, responded to this review, January 15, 2013
Dear Deborah
Thank you very much for taking the time out of your day to write a comment about your stay at the RRI Santa Ana. We are delighted that you enjoyed your stay with us, I will share your nice comments to Rachel. We always strive to provide the best service we can to our valued guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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231 reviews from our community

Traveler rating
    147
    23
    18
    13
    30
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
San Ramon, California
1 review
5 of 5 bubbles Reviewed October 16, 2012

Great location, right off both the I-5 and SR 22. Nice family restaurant across the parking lot. Upscale shopping mall a couple blocks away. Like the room accomodations. And very much appreciate the helpful front desk staff, particularly Janette.

  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FrequentTraveler406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0226, General Manager at Red Roof Inn Santa Ana, responded to this review, October 23, 2012
Dear Frequent traveler 406,
Thank you very much fro staying at Red Roo Inn,Santa Ana, CA. We appreciate your nice comments and I will share them with my staff, particularly Janet. We realize that you have many hotel options to choose from and we thanked you for choosing us. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tustin, California
1 review
5 of 5 bubbles Reviewed October 15, 2012

Beds are very comfortable, tv, clean bathroom, big rooms...Close to everything and you do not break the budget. Front desk staff is well trained to make sure you feel comfortable and welcomed. and always done with a genuine smile, Rachel you ROCK!

  • Stayed September 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maestro68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0226, General Manager at Red Roof Inn Santa Ana, responded to this review, October 23, 2012
Dear Maestro68,
We appreciate your nice comments regarding your stay at the Red Roof, Inn, Santa Ana, CA. We always enjoy hearing about the positive experience our guest(s)have at our hotel. I will make sure to share your positive comments to my team, especially to Rachel.Your postive comments is always an encouragement to all of us to conitnuously improve the quality of our service. Thank you for choosing us for your lodging needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Costa Mesa, California
1 review
5 of 5 bubbles Reviewed October 5, 2012

Racheal was very helpful and friendly. A really great place to stay. I would reccomend it to everyone. Arrived late and the check in was fast and pain free. The rooms are easy to find. The parking is great especially since I have such a large car. Food places are close by and it is really close to the freeway.

Room Tip: Rooms in Bldg A are the the best.
See more room tips
  • Stayed October 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank William H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0226, General Manager at Red Roof Inn Santa Ana, responded to this review, October 23, 2012
Dear William H.
Thank you for choosing Red Roof Inn, Santa Ana, CA. We are delighted that you enjoyed your stay and that Rachel was able to help you.We will continously strive to give quality service so, like you, our valued guest, will always have a pleasant stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
5 of 5 bubbles Reviewed October 4, 2012

I couldn't have been more satisfied with my stay. My room was spacious. It had a refrigerator and microwave, The TV not only had cable, but also Showtime (a premium channel for which my cable provider back home charges extra). And, very important, there was free Wi-Fi. The front desk was very customer-friendly, especially Rachel. And the nightly room rate was about half of what comparable motels charge.

  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JPerk-Rom8-37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0226, General Manager at Red Roof Inn Santa Ana, responded to this review, October 23, 2012
Dear JPerk-Rom8-37,
Thank you for choosing Red Roof Inn, Santa Ana, CA. We are glad that you enjoyed your stay with us. Thank you very much for writing nice comments about my staff, especially to Rachel. It is not always often that good work is recognized. I will pass this along to them and we will continuously improve the quality of our service. I hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tustin, California
1 review
5 of 5 bubbles Reviewed October 4, 2012

I've stayed at this location a number of times and have received the utmost professionalism and courtesy from Janet; she has gone out of her way to do things such recommend local attractions, print me directions and many other things. She single handily will be why I choose this location in the future. On a side note the rooms are very cleanly and pet friendly.

Jamesonirish2@gmail.com

  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank J C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0226, General Manager at Red Roof Inn Santa Ana, responded to this review, October 23, 2012
Dear JC,
We would like to thank you for taking the time out of your day to comment about your stay at the Red Roof Inn, Santa Ana, CA. We are delighted that you enjoyed your past stays and happy to see you come back to our property again. We always strive to provide the most consistent and best service to our guest. I will share your positive comments to my team, particularly to Janet. We hope to see you soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed September 1, 2012

Horrible from the get go! Visiting family in Orange and thought it would be a good spot to stay. Close to shopping,food and family. Bad customer service,room looks like a hooker joint,old and rundown rooms. It even felt weird giving the front desk my credit card info.! It just feels shady when you enter the room. Ewweee!! Trying to cancel our second night....

  • Stayed August 2012
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank TJROCKER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Santa Ana

Property: Red Roof Inn Santa Ana
Address: 2600 N Main St, Santa Ana, CA 92705-6601
Location: United States > California > Orange County > Santa Ana
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Santa Ana
#7 Business Hotel in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Santa Ana 2*
Number of rooms: 125
Official Description (provided by the hotel):
Red Roof Inn Santa Ana, CA is a pet friendly, family friendly hotel. This hotel is close to Disneyland, Downtown Disney and the Anaheim Convention Center. Also near Main Place Mall, Discovery Science Center, Bowers Museum, St. Joseph and Children's Hospital, County Offices and Courts, the Block at Orange, UCI Medical Center, Anaheim Stadium, Arrowhead Pond and The Grove Theater. Our hotel offers an outdoor unheated pool, outdoor hot tub, conference room and a suite. We also feature a coin laundry facility and interior and exterior corridors. All guest rooms offer free WiFi, 37" flat screen TV, free HBO and OnDemand cable. While select rooms offer microwave & refrigerator, in-room coffee and a large work area. Experience our complimentary coffeehouse-style coffee and tea in the lobby. One well-behaved family pet per room is welcome. ... more   less 
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Also Known As:
Red Roof Inn Santa Ana Hotel Santa Ana
Santa Ana Red Roof Inn
Red Roof Inn Santa Ana Orange County, CA

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