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DoubleTree by Hilton Hotel Santa Ana - Orange County Airport
Ranked #3 of 23 Hotels in Santa Ana
Certificate of Excellence
Louisville, Kentucky
Level Contributor
70 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Business travel”
Reviewed August 10, 2014

Stayed here earlier this year while in town for business travel. Hotel is very clean and staff is very attentive. Hotel offers dining with good food. Hotel did have issues with wifi and the staff was not able to trouble shoot, they passed me off to AT&T which I found frustrating. 1 of the Elevators did not work at the time so there was a waiting each morning awaiting a ride to the 1st floor. Outside of the elevator issue which I hope was temporary, I would recommended staying here if one had their own wireless hotspot.

  • Stayed January 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jason l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,066 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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English first
murrieta, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 6, 2014

room not ready at 2:45 PM Wasn't recognized at front desk as being gold member Was able to get in room at 4:00 PM Sofa Bed was broken I ended up pullling mattress off sofa bed and sleeping on floor-nothing like having meta springsl in your side all night Positve from hotel Maitenance technician was awesome-He tried to fix bed Hotel comped room

  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Seth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Visalia, California
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 4, 2014

Looking for a place to stay while attending the Vans US Open of Surfing in Huntington Beach and found the Double Tree in Santa Ana, since most hotels were booked due to several sporting events in the area. Upon checking in the staff was very polite and check in was easy since we had made prior reservations. The room they initially gave us was not what we asked for and we were quickly provide the correct room - King bed with sofa sleeper. The room was clean, but very humid even after adjusting the A/C unit. We used the pool and found it to be somewhat small and there were no clean towels and had to call room service for more. The towels were brought quickly by staff. There is a $15 fee for self parking and valet parking was also available at a higher rate. Must advise that the parking lot is very small and you had to drive around the parking structure to find a spot. Overall our stay was good and would probably stay here again if there are not other hotels available. There are several restaurants close by on Macarthur Blvd.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
Thank Ramon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staten Island , NY
Level Contributor
77 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 4, 2014

The hotel has excellent rooms on the 5th Floor.
I have stayed at the Hotel 2 times in July 2014.
Courteous Staff, excellent breakfast .
Convenient to dinning and shopping also.

The hotel has easy access to freeways, and to the airport.

Room Tip: The hotel is close to John Wayne Airport, and freeways. Very quiet on the 5th Floor.
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  • Stayed July 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Gebhardt9160
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 4, 2014

Three of us booked rooms for the same period at the same time. All three wound up with drastically different pricing. The front desk informed us that the billing irregularities were due to wifi and breakfast vouchers. However, two of us had identical bookings (including breakfast and wifi). The hotel's breakfast left a lot to be desired given the fee--fruit, yogurt, and grocery store baked goods. They were more than happy to upcharge for anything hot or fresh, but for the cost of the room and the limited amenities, there was really no reasonable excuse for the limitations on breakfast: especially when "breakfast included" was so prominently displayed on their booking. The rooms were comfortable, but not exceptional; the pool was tiny and constantly smelled of natural gas; the workout room was too small to be of use (two cardio machines). Overall, I was disappointed with the accommodations given the price, but more importantly, their pricing seemed like a bait-and-switch operation. I would not recommend staying here without a full disclosure on pricing.

  • Stayed August 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
3 Thank Alex C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
So. Cal.
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 28, 2014

We stayed one night after going to the OC fair. The staff was very helpful on check in and valet was same price as self parking. The beds were comfortable, the toiletries were better than average, and overall we had a good night sleep. The hotel is close the the Southcoast plaza and easy to get to from the freeway. The down side... there are no microwaves in the room, the fridge was so loud we had to unplug it, the gym is only big enough for 2 people at a time, and if you need complete dark to sleep in in the morning ask for a room facing North. The only real downside to the stay was the noise of the fridge. I would stay here again and would recommend it to friends.

Room Tip: the curtains let light through so ask for a North facing room if you like to sleep in.
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  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank tdtdSo_Cal_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clovis, California
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 26, 2014

Very nice lobby, nice rooms, excellent bartender. I would have ranked this hotel higher, but the staff who worked at breakfast both days we stayed were terrible. I found them rude and unhelpful. I am extremely patient with staff when they are clearly busy or have lots of guests to assist in addition to myself and my family. However, when it is my family and one other table in the restaurant, please do not act as if you do not see us. In addition, please do not be in such a rush to breakdown the breakfast buffet 20 minutes prior to its closing time that most of the items are not kept fresh (the oatmeal had more skin on top than oatmeal on the bottom). My advice to this property would be to re-train or replace the morning wait staff. My other advice, give your bartender a raise, the guy is awesome and goes the extra mile. I am a Hilton Diamond member, so have stayed at plenty of properties and like good service especially when paying a premium price.

  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob K, General Manager at DoubleTree by Hilton Hotel Santa Ana - Orange County Airport, responded to this review, July 28, 2014
Paul,

Thank you very much for your recent review of our property. I am truly sorry that you had a negative experience in the restaurant and breakfast staff. I can assure you that I will address this with them personally to continually increase our service levels to all of our guests. Thank you also for your kind words regarding our bartender Thierry. He is a valued team member and deserves the accolades.

We hope that we can have you as our guest again when you are in the area.

Regards,

Rob Koscelnik
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Santa Ana - Orange County Airport

Property: DoubleTree by Hilton Hotel Santa Ana - Orange County Airport
Address: 201 E Macarthur Blvd, Santa Ana, CA 92707-5776
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Santa Ana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Santa Ana - Orange County Airport 3.5*
Number of rooms: 253
Official Description (provided by the hotel):
This Santa Ana hotel is six miles from Newport, Laguna, and Huntington beaches and offers complimentary shuttle between the hotel and John Wayne Airport. South Coast Plaza is only 2 miles away. Take advantage of the cosmopolitan pedestrian area surrounding the hotel. Dine in the plaza's elegant restaurants, and enjoy the valet parking and Concierge service. ... more   less 
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Also Known As:
Doubletree Hotel Santa Ana
Doubletree Santa Ana
Santa Ana Doubletree
DoubleTree By Hilton Hotel Santa Ana - Orange County Airport CA

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