This hotel is in a nice location, offering easy accessibility to I-405 and great shopping and dining at South Coast Plaza in Costa Mesa and Fashion Island in Newport Beach. At a glance, this hotel seemed nicely kept. However, when it came to the cleanliness of my room, many spots were overlooked. All of the light switches had a dark, grimy buildup in the crevices. The thermostat was full of dust as well as the return grille. The refrigerator had not been cleaned. Additionally, there was not a properly fitted mattress pad on the bed. It seemed that a queen size pad was used on a king size bed. This made for a lumpy, uncomfortable feeling when lying on either side of the bed. The bathroom was not properly ventilated. There was an exhaust fan, but it did not work well. The bathroom would get so steamy during a shower, the bathroom door had to be left open. However, this made the room itself unpleasantly humid. Due to all of these factors, I found it difficult to truly relax and enjoy my stay here. However, all of the staff I encountered were very friendly and professional. I think the service deserves extra credit (that's why I didn't give a two-star rating). Also, as a gesture of hospitality, we were given a warm cookie upon arrival. I would not recommend eating it, though, as it is made with many unnecessary additives (e.g., propylene glycol).
- Official Description (provided by the hotel):
- This Santa Ana hotel is six miles from Newport, Laguna, and Huntington beaches and offers complimentary shuttle between the hotel and John Wayne Airport. South Coast Plaza is only 2 miles away. Take advantage of the cosmopolitan pedestrian area surrounding the hotel. Dine in the plaza's elegant restaurants, and enjoy the valet parking and Concierge service. ... more less
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- Also Known As:
- Doubletree Hotel Santa Ana
- Doubletree Santa Ana
- Santa Ana Doubletree
- DoubleTree By Hilton Hotel Santa Ana - Orange County Airport CA