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DoubleTree by Hilton Hotel Santa Ana - Orange County Airport
Ranked #3 of 23 Hotels in Santa Ana
Certificate of Excellence
Reviewed March 24, 2014

The check-in process was bad. The receptionist didn't welcome me, didn't want to know if this was my first visit not did she guide to the elevator. The hotel was good, not sure why didn't reserve a room for me, they had assigned a handicap/wheel chair access room, which was not requested.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Prasad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (1,114)
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779 - 785 of 1,114 reviews

Reviewed March 24, 2014

The hotel staff is way above average, the service and attention to detail was outstanding. The food was also excellent. I rate this Double Tree Hotel as a winner where not all are. The guys with the shuttle service went above and beyond for me. I have just recently been transfered ato the Santa Ana office and I will consitently use this hotel.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Greg R G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 21, 2014

We were here for 3 nights. Airport shuttle arrived quickly, driver was friendly. Quick check-in, love the cookies! Our first night around 12:30a, the building fire alarm blared that an emergency was detected in the building and we needed to leave by the stairwell. The alarm is extremely loud as it should be, and repeats. My husband and I couldn't hear each other over the alarm, so we dressed hurriedly and headed for the stairs. I assumed (and hoped) it was a false alarm, but I was shocked that we encountered only one other guest in the hallway and in our trek down the 7 flights of stairs. The alarm stopped before we made it outside, where there were maybe five other guests. That was it. A car pulled up, and out stepped a pizza delivery man who headed into the lobby. Then a fire truck came and the firemen went inside. I noticed the pizza guy was directed to the elevators by the desk clerk, so we headed back in too. Words were exchanged between the firemen and the desk clerk, and the firemen started to leave. We asked if it was ok to return to our room, and the fireman said it was. On checkout, I noticed it was the same clerk from that night, so I asked what happened. He said a guest was smoking in his/her room. Grrrr.

The rest of our stay was pleasant, no other major problems. We had breakfast vouchers, and enjoyed the continental breakfast offerings from fruit, muffins, sweet rolls, toast, bagels, oatmeal, yogurt, cereal, and juices. DH upgraded one morning to the hot stuff and said it was fine.

Whoever was is the adjoining room was somewhat noisy, but once they settled in, things were ok.

Please note that there is another DoubleTree just a few blocks away (within site of the front entrance), so note the address in case you're traveling by cab or plugging it into a GPS. We had a local relative picking us up, and he went to the other location by mistake.

Room Tip: Ask for a non-adjoining.
  • Stayed: March 2014, traveled as a couple
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Thank hoosierhusker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2014

Double tree cookies are fantastic - take full advantage of them. Van service to and from the Santa Anna Airport is excellent, very quick almost thrill ride quick. Lobby and desk service is excellent, looks like the handle conference situations very well too. Room was decent, service good. Rental car service onsite which is handy and not to expensive given the service and area. Room quality and room service is good. Couple of peeves, was trying to get something to drink and put in the room fridge. $2 soda machines very poor. Have to pay for nearly every service, parking, internet, breakfast and at $125 and up room rate this is not typical of other hotels. Breakfast is great and well worth $15 but no free internet ??

Room Tip: Breakfast costs about $15, try to get vouchers. WiFi is a paid service. Cookies are fantastic !
  • Stayed: March 2014, traveled on business
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Thank Matt P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2014

Our Company, Regal Resources HR & Recruiting Innovators had our Company Training at the Double Tree. The hotel was very clean, the staff was very friendly and helpful. Our contact for the day Hilda had exceptional service and handled every request quickly and with a smile. We will be returning for our next training.

  • Stayed: March 2014, traveled on business
    • Value
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Thank RegalResources
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2014

The rooms are very clean and the staff are very friendly and prompt to your requests. Fitness room was working properly. Garage sometimes had no parking space, because when they have events, people park between two park spaces.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Romero C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 17, 2014

The hotel is beautiful and very clean but expensive with everything you have to pay for; parking, internet, ect. I had to change rooms because I was given a room that had been smoked in even though it was a non-smoking hotel. The staff did nothing when I could hear the couple going at it so hard in the next room that they were knocking my headboard off the wall. THE WALLS ARE WAY TOO THIN.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
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Review collected in partnership with DoubleTree by Hilton
Thank Singer96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Santa Ana - Orange County Airport

Address: 201 E Macarthur Blvd, Santa Ana, CA 92707-5776
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Santa Ana
Price Range: $113 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Santa Ana - Orange County Airport 3.5*
Number of rooms: 253
Official Description (provided by the hotel):
This Santa Ana hotel is six miles from Newport, Laguna, and Huntington beaches and offers complimentary shuttle between the hotel and John Wayne Airport. South Coast Plaza is only 2 miles away. Take advantage of the cosmopolitan pedestrian area surrounding the hotel. Dine in the plaza's elegant restaurants, and enjoy the valet parking and Concierge service. ... more   less 
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Also Known As:
Doubletree Hotel Santa Ana
Doubletree Santa Ana
Santa Ana Doubletree
DoubleTree By Hilton Hotel Santa Ana - Orange County Airport CA

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