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“Not the best hotel property”

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DoubleTree by Hilton Hotel Santa Ana - Orange County Airport
Ranked #3 of 23 Hotels in Santa Ana
Certificate of Excellence
Bellingham, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not the best hotel property”
Reviewed February 1, 2014

There was only one working elevator resulting in long delays getting to/from room. Valet and self parking was full, we were directed to park in a lot that was closed until 6am. The bathroom needed updates.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Rob A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,085 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
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English first
Gilbert, United States
2 reviews
Reviewed January 27, 2014

The people working at this hotel were very helpful and pleasant to work with. I had an issue with my room and they took care of it quickly and efficiently. The front desk was extremely easy to work with and anxious to help with questions or other issues. The only negative was 1 elevator was out of service and took a long time to go to room.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castaic, United States
1 review
Reviewed January 27, 2014

First of all, I chose this location because it is off the beaten track and I was performing at a trade show in Anaheim. I have stayed at this Doubletree before for the same reason. For some reason, they put my wife and I in a Handicap room without a tub and a single sink instead of a dual vanity. We were in a hurry and did not have time to request another room. It was a real pain trying to get ready because of the bathroom being made for a wheel chair shower and no tub- also, not enough towels for two people! Check in was also very slow, unusual for this hotel. When you are traveling and in a hurry, things really need to be right. I paid for early check in so my room would be ready when I arived so there is no excuse for not having the proper room ready. It made everything I had to do more dificult.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mathew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monty C, Director of Sales at DoubleTree by Hilton Hotel Santa Ana - Orange County Airport, responded to this review, February 5, 2014
Kawansu

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We are sorry about only one elevator as we are upgrading our elevators with a new SMART SYSTEM that will make them faster and friendly. Moreover, we hope you will return to stay with us the next time you are in town and let us know how we are doing.
Monty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Castle, Delaware
1 review
Reviewed January 24, 2014

I would like to appluad the staff at this hotel. They were extremely friendly on very kind. I also would like to thank Vicky who always greated me with a warm smile and a good morning sir.I will definitely stay at this hotel again.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jquiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Ana, CA, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 23, 2014

Stayed here for 2 nights with my family, and this is our first stay at doubletree properties. The lobby was nice and clean and the staffs were friendly. Cookies/breakfast were great. There was a big wedding ceremony on the 1st day and one of the elevator was out of order, and due to these, I assume the overall service was in delay. The party lasted until midnight and I could here noise in our room. The first room I got had hair in a bed in many places, so switched room. I asked for some bottled water to deliver to our room for a couple of times, but they never came. Room key frequently failed for parking entry/exit so I had to drop by front desk to renew a couple of times. I think things would be different if I visit there again. But I am not sure if I would stay here next time.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Kwangsu A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Ana, United States
1 review
Reviewed January 22, 2014

The staff at the front desk were help in-person, but their phone etiquette could use some training. Every single time I called for early check-in the person answering the calls gave me attitude. Furthermore, the wedding party was give rooms next to families who were sleeping….obviously not a great combination. The structure of the hotel is weird and the elevators are slow. If you decide to take the stairs it may lead you to the loading garage or the street. I thought Hilton would have their act together. I don't think I would recommend this hotel to others.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Rushi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indio, California
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 20, 2014

Stayed at this hotel as we had a very early flight out of SNA and returned a week later very late so stayed again. Used Park & Fly and was able to leave car at hotel & use shuttle to/from airport. All went well.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank marye613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Santa Ana - Orange County Airport

Property: DoubleTree by Hilton Hotel Santa Ana - Orange County Airport
Address: 201 E Macarthur Blvd, Santa Ana, CA 92707-5776
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Santa Ana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Santa Ana - Orange County Airport 3.5*
Number of rooms: 253
Official Description (provided by the hotel):
This Santa Ana hotel is six miles from Newport, Laguna, and Huntington beaches and offers complimentary shuttle between the hotel and John Wayne Airport. South Coast Plaza is only 2 miles away. Take advantage of the cosmopolitan pedestrian area surrounding the hotel. Dine in the plaza's elegant restaurants, and enjoy the valet parking and Concierge service. ... more   less 
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Also Known As:
Doubletree Hotel Santa Ana
Doubletree Santa Ana
Santa Ana Doubletree
DoubleTree By Hilton Hotel Santa Ana - Orange County Airport CA

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