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DoubleTree by Hilton Hotel Santa Ana - Orange County Airport
Ranked #3 of 23 Hotels in Santa Ana
Certificate of Excellence
Reviewed June 2, 2013

Enjoyed our stay! Area was safe and easy to get to. Lobby and restaurants were very nice as were the rooms! Very comfortable and spacious. Didn't have the time to use the pool or fitness area. No complaints, would definitely stay here again!

  • Stayed: May 2013, traveled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Meaghan6784
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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966 - 972 of 1,155 reviews

Reviewed May 28, 2013

We had been driving all night, we were exhausted and we drove into the hotel. The front desk agent saw how tired we were, checked us in fast and we were able to have a little something to eat and then go straight to our comfy bed. I appreciated the prompt service

  • Stayed: May 2013, traveled with friends
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Review collected in partnership with DoubleTree by Hilton
1  Thank Gina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2013

This is one of two double tree hotels located within a block of each other near the Santa Ana airport.

This one is on the main street and is a stone throw away from the airport. It has all the usual amenities you can come to expect from double tree so I will just focus on the unusual and the slightly negative or positive.

The diamond member breakfast vouchers you get here only allow you to use the continental breakfast selection and NOT the full buffet. This is disappointing given that the double tree across the street gives you a full buffet. They also don't include a complimentary breakfast which is also disappointing. It's only an extra $5 to enjoy the buffet so it's not so bad.

Their parking situation is a hassle. It's subterranean and has a gate you have to swipe your room key with to get in and out every time. There are also two lifts you need to take from the car park to your room. One lift up to the Lobby, then you have to walk all the way across the hall to the second lift up to the room. This got really odious and tedious after the first couple of times especially if you had to run back up to your room after forgetting something. The good news is that if the parking is full (which happened to me one night) they will open up the North Gate parking across the street for free use which was a nice touch.

Their gym is open 24 hours which is a big bonus if you need to get in at all hours.

Their pool/hot tub area is outside and on the second floor and gets rather chilly at night. Also the hot tub water was dirty when I was there both times so they really need to do something about that.

Room Tip: choose the handicap accessible rooms if you can. X21 (where X is the floor number) Their bathrooms a...
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  • Stayed: May 2013, traveled on business
    • Cleanliness
Thank FrakN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2013

My company has decided to start using this hotel for business trips to the Irvine area. The hotel is centrally located between Santa Ana and Irvine and it is only approx. a 10 minute drive from John Wayne airport. Check in was quick and easy and my room was clean, neat and quiet (the things I value the most). This DB hotel is also located across a building with several fast food joints including a Starbucks. But watch out for the extra costs, this is one of the few Hilton brand hotels that charges for internet. You even have to be a Premium Hilton Honors member to get free internet. This is something, I have not yet experienced with any other Hilton brand hotels I have used. In addition, if you decide to use the hotel parking, be ready to pay $15.00 a night. In all, the DB Santa Ana is a good place to stay at, just be aware of the "extra" charges you might incur.

  • Stayed: May 2013, traveled on business
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1  Thank Dansladen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shashi P, General Manager at DoubleTree by Hilton Hotel Santa Ana - Orange County Airport, responded to this reviewResponded May 27, 2013

We certainly appreciate you taking the time to write your comments regarding your stay with us. We are glad that you liked the facility being clean and neat, service being friendly and quick and the location being close to several fast food joints. We are sorry that you were disappointed with the internet and parking charges. Most all the hotels in the area do charge for parking. We have actually installed parking gates to secure our garage in order to provide a safer environment to our guests. As far as the Internet is concerned the guests do have a choice as we have complimentary WiFi in our public areas including Business center. Again thank you for your feedback as we continue to enhance our products and services.

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Reviewed May 22, 2013

Parking and Internet fees are rediculously high. If I had not been required to stay at this hotel by my employer, I would have chosen an alternate facility a mile away with lower price, free hot brkfst, free wireless and wired (better security) internet, and free parking. Staff had trouble programming cards for parking garage & seemed annoyed with having to bother. Maybe pushing folks to valet parking for extra revenue.

  • Stayed: May 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Karyl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shashi P, General Manager at DoubleTree by Hilton Hotel Santa Ana - Orange County Airport, responded to this reviewResponded May 27, 2013

Thank you for taking the time to comment your recent stay at the Doubletree by Hilton Hotel, Santa Ana. I would like to offer my sincere apology for the disappointment in service with regards to parking garage and parking charge. Parking gate was recently installed in order to provide our guests with a secure parking facility. It has become clear from your feedback that our Associates need more training in programming key cards so that our guests have a positive experience. Again, thank you for your concerns.

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Reviewed May 16, 2013

even though my stay at this hotel was brief, the hotel staff made it seem as if I was on a mini vacation. The checked my in quickly and were very friendly and kind. The warm cookies were wonderful! I needed toothpaste and though I didn't mind going down to get it they brought it to my room. thank you

  • Stayed: May 2013, traveled solo
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Review collected in partnership with DoubleTree by Hilton
Thank Shanene L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shashi P, General Manager at DoubleTree by Hilton Hotel Santa Ana - Orange County Airport, responded to this reviewResponded May 27, 2013

Thank you for taking the time out of your busy schedule to write such a complimentary comment. I am sharing your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. We appreciate your patronage and hope you will stay with us at the Doubletree by Hilton, Santa Ana the next time your travel brings you to this area. We look forward to your return.

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Reviewed May 9, 2013

The rooms and open areas of this hotel were very comfortable and desirable. The pool area was very small and dirty, with dead plants all around, this was very different then the pictures on the internet. Very disapointing.

  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank Theodore D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shashi P, General Manager at DoubleTree by Hilton Hotel Santa Ana - Orange County Airport, responded to this reviewResponded May 17, 2013

Thank you for taking the time to write your comments concerning your stay at our Hotel. Please accept our sincere apologies for your disappointment in our swimming pool facility. I want to assure you that your experience is certainly not typical of the quality of facility we offer our guests and corrective steps have been taken as a result of your comments, to preclude a recurrence to future guests. As part of our ongoing upgrade, We have already planted new plants/flowers in swimming pool area along with frequent visits/clean up by our Associates.

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Additional Information about DoubleTree by Hilton Hotel Santa Ana - Orange County Airport

Address: 201 E Macarthur Blvd, Santa Ana, CA 92707-5776
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Santa Ana
Price Range: $99 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Santa Ana - Orange County Airport 3.5*
Number of rooms: 253
Official Description (provided by the hotel):
This Santa Ana hotel is six miles from Newport, Laguna, and Huntington beaches and offers complimentary shuttle between the hotel and John Wayne Airport. South Coast Plaza is only 2 miles away. Take advantage of the cosmopolitan pedestrian area surrounding the hotel. Dine in the plaza's elegant restaurants, and enjoy the valet parking and Concierge service. ... more   less 
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Also Known As:
Doubletree Hotel Santa Ana
Doubletree Santa Ana
Santa Ana Doubletree
DoubleTree By Hilton Hotel Santa Ana - Orange County Airport CA

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