The front desk personnel attitude was unbelievable. I called late at night asking for a bottle of water to take meds. They denied and told me to go to a vending machine...even when I told them I did not have any change and that they can charge my account they denied and told me to go get change and use the vending machine for water...that was awful.
In the morning, went for the breakfast. Asked for tea...twice...waitress never brought me it. I wrote a note on the check saying that waitress did not attend to me at all...only showed up to have me sign the check. I will not stay there again. There are other hotels in the area that are a lot more friendly where I have been staying for almost couple years.
- Official Description (provided by the hotel):
- This Santa Ana hotel is six miles from Newport, Laguna, and Huntington beaches and offers complimentary shuttle between the hotel and John Wayne Airport. South Coast Plaza is only 2 miles away. Take advantage of the cosmopolitan pedestrian area surrounding the hotel. Dine in the plaza's elegant restaurants, and enjoy the valet parking and Concierge service. ... more less
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- Also Known As:
- Doubletree Hotel Santa Ana
- Doubletree Santa Ana
- Santa Ana Doubletree
- DoubleTree By Hilton Hotel Santa Ana - Orange County Airport CA