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“Nice Hotel - Beware of long distance telephone charges”

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Candlewood Suites Orange County/Airport
Ranked #13 of 23 Hotels in Santa Ana
Ireland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice Hotel - Beware of long distance telephone charges”
Reviewed January 13, 2008

Stayed there for two weeks in October 2007. Nice spacious room... friendly reception staff. If you know the area / have transport this is a convenient place to stay.. if not... hope you like walking / using Taxi cabs.

Real lack of local information in room... i.e. nearest restaurant / family restaurant / convenience store.

When I returned home I realised that I had been charged $108.95 for a twenty minute call to Ireland - talk about an utter rip off !!!!! Hotel information pack utterly devoid of any reference to telephone rates - now I know why!
Gerry

  • Liked — Convenient formy business
  • Disliked — Long distance telephone charges / location
  • Stayed October 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Delphi001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWASADOS, Hotel Management at Candlewood Suites Orange County/Airport, responded to this review, April 28, 2009
Thank you for your review. The hotel did refund the charge for the long distance call to the guest and we do inform all guests of our calling policies.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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66 reviews from our community

Traveler rating
    19
    32
    12
    2
    1
See reviews for
10
13
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33
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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  • Any
English first
California
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 27, 2007

Thanksgiving brought us down to Orange County and the Candlewood Suites were the closest to our son's home. The rooms were spacious, the place was clean and well furnished. We spent 5 days there. We were treated well, and supplies were available when needed. It was quite quiet as it is off the main freeway. We'll be sure to go there on any return trips. There is no daily maid service but we saved money using the kitchen for breakfasts which included a dishwasher for cleaning up. Replacement towels were available from the staff. A great value, particularly for Orange County accommodations.

  • Liked — I liked the Suite...Kitchen, Bedroom, Living area with hide a bed and recliner
  • Disliked — nothing
  • Stayed November 2007, traveled on business
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank mamajoykerr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh
Level 4 Contributor
33 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed July 20, 2007

I spent 9 weeks here (May-June-July 07) on an extended business assignment. The hotel was clean and quiet and was ideally located for my work. As others indicated, this is extended stay so room cleaning is once a week. Rooms have a full sized refrigerator, microwave, 2 burner range, sink and dishwasher. Utensiles, cookware and dishes are provided. There is a free laundry on site which is a real bonus for extended stay. The drawbacks are there are no restaurants within a mile or two so if you're not cooking in the room it's a little drive. Given the southern California climate the real shortcoming was not having a pool. That would have made the weekends a little more enjoyable while away from home. In all a very good value if your travel has you on an extended stay.

  • Liked — Extended stay amenities (kitchen, laundry, etc)
  • Disliked — No pool
  • Stayed June 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Snugdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 3, 2005

I've stayed at this hotel a number of times this year, always one night at a time (even though it's designed more for extended stays).

I've stayed at other extended stays hotels in the past (like Studio Plus, etc), and this is roughly similar. The front desk is not open in the middle of the night (tho there is provision for check in or check out then), the linens are only changed once a week (or once per stay if you stay less than a week), there is a kitchenette (including microwave, full size refrigerator, dishwasher, and stovetop ranges, and but no conventional oven) and a small pantry of food for sale (honor system) but no "breakfast" (other than what you may put together from the pantry). On some stays, however, I find the pantry to be poorly stocked.

The rooms are clean and reasonably spacious but purely functional in appearance. There is a VCR in every room and some (older) movies available for free rent at the front desk. The TV has most of the local channels (though on shuffled channel numbers) and HBO, HBO Plus, and HBO Signature (the latter two from East Coast feeds!).

It's a convenient location just a couple minutes from the 55 freeway, and a nice spacious parking lot in front. Only business parks immediately around, tho, so it's a short drive (in any of several directions) before you start finding restaurants.

The front desk staff are courteous, but all too often they're not there when you walk up because they're dealing with a guest in a room somewhere else in the hotel. So sometimes you have to wait 5 or 10 minutes until they come back. Also, check in and check out can be slow during busy morning or evening periods since they can only do one at a time.

One very nice feature is free washers and dryers (you can pay 75c for a box of detergent or you can bring your own if you want).

Internet is free via ethernet cable (I bring my own, I'm not sure if they supply one on request), but you have to re-login every time you wake up your laptop, and the pesky toolbar it brings up sometimes messes with the size of your browser window.

(If you've stayed at other Candlewoods before, this is very similar. I'd rate this a bit better run than a couple of the other Candlewoods I've stayed at.)

Be aware that because some guests extend stays unexpectedly and the hotel is often fully booked, there's more chance that they'll "walk" you (send you to an alternate area hotel at no charge to you for the night) at this hotel than at most others in the area. If you want to save money, that can be good, but if you wanted a specific feature of this hotel that night, it can be less good.

  • Stayed August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank sdlax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Orange County/Airport

Property: Candlewood Suites Orange County/Airport
Address: 2600 Redhill Ave, Santa Ana, CA 92705-5517
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #13 of 23 Hotels in Santa Ana
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Candlewood Suites Orange County/Airport 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Come and experience our new Comforts of Home™ Bedding Collection. The Candlewood Suites Orange County Airport Hotel is an ideal choice for both business and leisure travelers. Each spacious suite has a fully equipped kitchen complete with a full-size refrigerator/ice maker, microwave, range, and dishwasher. Traveling on business? Bring your laptop and work efficiently at your executive desk. Communication is no problem with voicemail, free local calls, free high speed Internet access and two separate phone lines. Borrow your favorite movie or music from the hotel library and enjoy in your room from the comfort of your recliner. Hungry? Visit the Candlewood Cupboard, our on-site convenience store, and charge it to your room. Work off some stress in our 24-hour Fitness Center. Staying a long time? Take advantage of our on-site complimentary laundry facility. We re a pet friendly hotel too (fees apply). Candlewood Suites Orange County Airport (Santa Ana, CA) is an all suites hotel conveniently located two miles from John Wayne/Santa Ana Airport (SNA). We are close to multiple forms of entertainment including Disneyland, Beaches, performing arts, Mighty Ducks Hockey, Anaheim Angels Baseball and world class shopping. ... more   less 
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Also Known As:
Candlewood Suites Orange County/Airport Hotel Santa Ana
Candlewood Suites Santa Ana
Candlewood Santa Ana
Santa Ana Candlewood Suites
Candlewood Suites Orange County/Airport Santa Ana, CA

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