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“Small, new lobby, nice grounds but needs a little more”

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Courtyard by Marriott San Ramon
Ranked #3 of 8 Hotels in San Ramon
Colorado
Level 4 Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Small, new lobby, nice grounds but needs a little more”
Reviewed September 27, 2013 via mobile

pros: friendly staff, comfy beds, clean, quiet. good sbacks and breakfast. I really enjoyed the grounds.
cons: small rooms, no jackuzzi, a little over price for simple hotel.
I wish I would had stayed at the Residence Inn, Pleasenton.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelingemi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanramon1, General Manager at Courtyard by Marriott San Ramon, responded to this review, October 14, 2013
Hello:

Thank you so much for taking time out to write a review regarding the Courtyard by Marriott - San Ramon. I am glad that you found our hotel to have such positive "Pros," and I also do understand that a Courtyard may not completely fit all traveler's needs. That is what is so great about Marriott. We have a hotel, such as the Residence Inn, to fit every traveler's need.

I know that you mentioned the Residence Inn - Pleasanton, but we also have a Residence Inn in San Ramon if you have the need to be back in this area again.

I do want to thank you again for your comments and for staying with us. We appreciate it!

Linda Robles
General Manager
Courtyard by Marriott - San Ramon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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169 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Retford, United Kingdom
Level 5 Contributor
74 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 18, 2013

This hotel is certainly one of the most welcoming hotels that I have stayed in for a long time. All the staff, from the manager to the chamber maid, are very friendly and go the extra mile to ensure your stay is pleasant. The amenities available make for a stress free stay and especially the airline check in computer takes a lot of hassle out of getting to the airport. I recommend this hotel and continue to stay there

Room Tip: Request a room in the front of the hotel. The rear is adjacent to the freeway but is adequately soun...
See more room tips
  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cameron E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanramon1, General Manager at Courtyard by Marriott San Ramon, responded to this review, October 14, 2013
Hello:

Thank you very much for taking time out to write a review on the Courtyard by Marriott - San Ramon. We truly appreciate your kind words regarding our hotel and staff. Our team here works very hard to make a difference with our guests, as they know how important you are to our success. We do appreciate you choosing our hotel, and we hope to se you back here again soon!

Linda Robles
General Manager
Courtyard by Marriott - San Ramon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 11, 2013

All Pros:
Free parking
Friendly, smiling employees (front desk agent, server at bistro, housekeeper)
Sparkling clean room
Paul Mitchell shampoo, conditioner & body lotion
Attractive room design & furnishings
Great lighting and electrical outlet placement
Firm mattress and perfect weight bed coverings
Quiet room facing San Ramon Valley Blvd.
Nice neighborhood, convenient to many shops & restaurants
Can't wait to return. Good job Courtyard!

Room Tip: Ask for room away from the truck delivery area facing the 680 freeway.
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  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sanfran10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanramon1, General Manager at Courtyard by Marriott San Ramon, responded to this review, September 13, 2013
Hello:

Thank you so much for taking time out to write such a terrific review regarding the Courtyard by Marriott - San Ramon. I will be sure to share your comments with our entire team, as they truly take so much pride in their jobs everyday. They truly will be pleased to hear that their dedication and efforts have paid off.

Thank you again, and we hope to see you back here again soon!

Linda Robles
General Manager
Courtyard by Marriott - San Ramon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 6 Contributor
291 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed September 5, 2013

Arrived late and left early to go to Yosemite. Bed was nice, air worked, bathroom fine, and it was clean. It has a pool and fitness center that we didnt use. Treated politely and quickly at check-in and did not eat there. The hotel is located on a strip with other hotels and fast food joints and a Walgreens where we bought our water and snacks for our trip. Was a quiet Friday night, I guess, because we slept soundly. Another thing, someone wrote in review they paid for wifi and parking. We didn't. It stated for free and it was. I'm very particular about parking charges. That's always a selling point for me when I travel for fun. Would stay again.

Stayed August 2013, traveled with family
Helpful?
Thank roadtripperAmerica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanramon1, General Manager at Courtyard by Marriott San Ramon, responded to this review, September 9, 2013
Hello:

Thank you so much for taking time out to write a review regarding the Courtyard by Marriott - San Ramon. You are correct, we do not charge for parking, and we do have free internet with a paid increased bandwidth option. The prior guest was referring to our Marriott in San Ramon. I do appreciate you mentioning our convenient location, clean hotel and polite staff. We do work very hard to make sure each guest experience is a positive one.

Please come back and visit us again if you are in the area!

Sincerely,

Linda Robles
General Manager
Courtyard by Marriott - San Ramon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 3, 2013

The location was great. It was just minutes from my family members house that I was visiting. The room was a bit small, but it was clean and everything was in working order. The lobby looked just like every other Courtyard, so it was consistent with what I was used to.

They provided me with two very small bottles of water and had a price tag on the larger bottle of water in the room.

The beg was comfortable and the A/C worked.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RSquared_SD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanramon1, General Manager at Courtyard by Marriott San Ramon, responded to this review, September 5, 2013
Hello:

Thank you so much for taking time out to write a response on Trip Advisor regarding the Courtyard by Marriott - San Ramon. I am pleased that you enjoyed your visit here. We are a hotel that you can certainly count on in the San Ramon area. Our team here is very customer service focused, and they really take pride in their jobs and this hotel. I am pleased that you were able to spend time with us.

We hope that you visit the area again and choose our hotel as your "home away from home!"

Sincerely,

Linda Robles
General Manager
Courtyard by Marriott - San Ramon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elk Grove, California
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 30, 2013

I stayed here for a big soccer weekend - Mustang Tournament. This hotel is centrally located between the different soccer fields and it's conveniently located just off the freeway. This is a nice facility and the staff was very friendly and helpful. The rooms are quite comfortable and clean - also shockingly quiet considering the hotel was full of kids for the weekend. The facility overall is very clean and well maintained. I would definitely stay here again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanramon1, General Manager at Courtyard by Marriott San Ramon, responded to this review, September 5, 2013
Hello:

Thank you so much for taking time out to post a review regarding the Courtyard by Marriott - San Ramon on Trip Advisor. We appreciate your commendations. I do agree, we are a great choice in the San Ramon area. We are conveniently located to restaurants, shopping, and many great things to do in the area.

I hope you had a winning weekend with your soccer team! We would love to see you again next year!

Linda Robles
General Manager
Courtyard by Marriott - San Ramon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hickory, North Carolina
Level 5 Contributor
92 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 26, 2013

Stayed here one night on a business trip - facility was in great shape; room was clean and comfortable. Staff members were helpful and friendly. I ate breakfast in the hotel - it was okay, but nothing to brag about. Service at breakfast could have been better. Would recommend staying here if you are in the area.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JW55_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sanramon1, General Manager at Courtyard by Marriott San Ramon, responded to this review, September 5, 2013
Hello:

Thank you so much for taking time out to write a response regarding the Courtyard by Marriott - San Ramon. We strive for excellence, and hearing that we were successful with our goal is great to hear. Thank you as well for choosing our hotel while you were in the San Ramon area. We hope to see you again soon!

Linda Robles
General Manager
Courtyard by Marriott - San Ramon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott San Ramon

Property: Courtyard by Marriott San Ramon
Address: 18090 San Ramon Valley Blvd, San Ramon, CA 94583-4405
Phone Number:
Location: United States > California > San Ramon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in San Ramon
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott San Ramon 3*
Number of rooms: 136
Reservation Options:
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Also Known As:
Courtyard By Marriott San Ramon Hotel San Ramon
Courtyard San Ramon
San Ramon Courtyard
San Ramon Marriott

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