We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“DIRTY! DO NOT STAY HERE!!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Extended Stay America - San Ramon - Bishop Ranch - East
Ranked #6 of 8 Hotels in San Ramon
Reviewed September 4, 2012

This has got to be the dirtiest chain of hotels I have ever seen! When I got there the garbage room was over filled with people's trash which I found digusting and unsanitary, not to mention the foul smell of dirty diapers and rotting food! GROSS!

It is close to Costco and there is a strip mall walking distance and believe me, you will want to get outside as much as possible, if possible! They have a pool and if your room faces it, it can get noisy, but it is the better view since the front of this site looks at Costco!

I will never stay here or with this chain again! I'd rather pay for a decent room ... and if you do stay.... invest in a HUGE can of Fabreeze.

  • Stayed: October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank MYKY929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this reviewResponded September 11, 2012

Thank you for taking a moment to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

The experience you described is truly regrettable. We strive to ensure that our guests have an exceptional stay. I am so sorry that the trash was not tended to more often to be sure it was not left for guests to view. We pride ourselves on being "Fresh and clean" each stay, every day for all of our guests.

As this hotel’s manager, I can assure you that I have brought each of the issues you expressed to the attention of our staff & we will ensure these types of issues you mentioned are not repeated.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of our other locations throughout the U.S. and in Canada.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (118)
Traveler rating
Traveler type
Time of year
Language

112 - 118 of 118 reviews

Reviewed July 30, 2012

I have had to stay up there on several occasions and am always happy with the staff. (Ernestine is my absolute favorite... or maybe Dominique...... haha). The cleanliness and the comfortable beds, hot showers and overall niceness of the place make me feel safe booking a room there. My stays haven't been long... usually 2 to 3 nights at a time, but each time, I have been greeted warmly. My room has always been clean and there has never been an issue with anything. One time, i needed an extra pan to cook and they provided one, quickly. On another occasion, i nearly burned the place down because I am not accustomed to using electric stoves, and despite the fire alarm going off, they stayed calm and helpful. Whenever I have to go to San Francisco, that is the only place I'll stay. Sure, I could go closer in, but just knowing the beds are clean makes me not go anywhere else. I get the heeby-jeebies when I have to go to a new hotel, but not in this case. I'd recommend it to anyone needing to stay for an extended business trip or just a night or two. Oh, one more thing: its location is perfect: Across the street is a Costco; around the corner are a few small, but really nice shopping centers. Restaurants galore all over the place; easy access for grocery shopping, or whatever; and the main road is right there .... behind you and out of the way so you won't be bothered by the traffic noise. Lovely place. (this thing wants me to pick when I travelled... i have been there countless times between February and July of 2012. But, i'll go in between and pick May. But, i've been there in nearly every month betwen 2/12 and 7/12).

  • Stayed: May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Pippi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this reviewResponded August 2, 2012

Thank you so very much for your glowing review of our hotel. It was a pleasure hearing your feedback about a couple of our associates Ernestine and Dominique; I can’t wait to pass along your recognition. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that.

Please know that we are extremely happy that you have made our hotel your "home away from home". Once again, thanks for all of your very kind words.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2012

I must say my expectations were quite low given that it is a 2 star hotel. I was relieved to see that it had been updated.

The bathroom wasn't clean enough for my standards as there was pee on the base of the toilet and hair around the toilet seat but again it's 2 star.

They were sold out of two double bed rooms when I arrived but the staff were friendly and accomodating by giving me another room room to sleep all four of us. I won this bidding on priceline so there were no changes that could be made after the reservation had been placed.

The AC and fridge made loud noises that kept me up all night. There is no spa and no cribs. I would not stay here again unless I had a pet with me and had to stay here.

  • Stayed: June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank parkerpug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this reviewResponded July 16, 2012

Thank you for taking the time to review your recent stay at Extended Stay America- San Ramon Bishop Ranch East. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't satisfactory. Please understand how truly sorry I am.

Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from occurring. All rooms are regularly cleaned and disinfected upon a guest's checkout as well as during applicable periods of the stay, then inspected by a manager who determines if it meets our quality standards. Obviously, your experience indicates that our system broke down.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2012

I've been staying at ESA for a few months while working In the bay area. The room w/kitchen is an ideal setup for a long term stay. Also the well kept pool, laundrey room and flat screen TV are a definite plus although high definition programing would be nice for a high definition TV. The area is safe with plenty of restuarants, grocery stores and the freeway all within a mile of the hotel. I would advise getting a third floor room facing the front of the hotel. There are some pretty views of the rolling hills right out the windows. And last but not least is the staff. Esperanza, Teresa and Margeaux are great. I am always greeting with a smile and they are endlessly helpful with just about any need I have. I would reccomned this hotel to anyone.

  • Stayed: May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Maveerik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Owner at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this reviewResponded August 2, 2012

I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel. We are totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, and I so appreciate the feedback about Esperanza, Teresa and Margeaux. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other brand locations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2012

We have been here for 4 months. We may be here another year....sold our home and have to wait to move until our daughter graduates H.S.....and it truly feels like home. They have bent over backwards to make us comfortable.....the staff is SO friendly and we have really gotten to know them. Along with a few of the other longer term people. We HIGHLY recommend this Extended Stay!!!

  • Stayed: April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Suzie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this reviewResponded July 16, 2012

I would like to personally thank you for taking time out to write about your experience at the Extended Stay America – San Ramon Bishop Ranch East

Our hotel and team is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment of providing a home away from home, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we’d love to see you here again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2017
Google Translation

  • Stayed: January 2017, traveled on business
    • Value
    • Rooms
    • Service
Thank mumurik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2016 via mobile
Google Translation

Stayed: October 2016, traveled on business
Thank EFMOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near San Ramon
1.6 mi away
Courtyard by Marriott San Ramon
6 mi away
Holiday Inn Dublin
Holiday Inn Dublin
#3 of 6 in Dublin
244 reviews
0.4 mi away
HYATT house San Ramon
HYATT house San Ramon
#1 of 8 in San Ramon
476 reviews
Show Prices
Show Prices
Show Prices
1.2 mi away
San Ramon Marriott
San Ramon Marriott
#2 of 8 in San Ramon
384 reviews
1.6 mi away
Residence Inn San Ramon
Residence Inn San Ramon
#3 of 8 in San Ramon
104 reviews
2.3 mi away
Best Western Danville Sycamore Inn
Show Prices
Show Prices
Show Prices

Been to Extended Stay America - San Ramon - Bishop Ranch - East? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - San Ramon - Bishop Ranch - East

Address: 2100 Camino Ramon, San Ramon, CA 94583-1362
Phone Number:
Location: United States > California > Tri-Valley > San Ramon
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in San Ramon
Price Range: $97 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Ramon - Bishop Ranch - East 2.5*
Number of rooms: 128
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Extended Stay, Expedia, Booking.com, Priceline, Travelocity, Orbitz, Hotels.com, Cancelon, Hotwire and TripOnline SA so you can book your Extended Stay America - San Ramon - Bishop Ranch - East reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stayamerica San Ramon
San Ramon Extended Stay
Extended Stay San Ramon

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing