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Extended Stay America - San Ramon - Bishop Ranch - East
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Reviews (143)
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137 - 142 of 143 reviews
Reviewed July 30, 2012

I have had to stay up there on several occasions and am always happy with the staff. (Ernestine is my absolute favorite... or maybe Dominique...... haha). The cleanliness and the comfortable beds, hot showers and overall niceness of the place make me feel safe booking a room there. My stays haven't been long... usually 2 to 3 nights at a time, but each time, I have been greeted warmly. My room has always been clean and there has never been an issue with anything. One time, i needed an extra pan to cook and they provided one, quickly. On another occasion, i nearly burned the place down because I am not accustomed to using electric stoves, and despite the fire alarm going off, they stayed calm and helpful. Whenever I have to go to San Francisco, that is the only place I'll stay. Sure, I could go closer in, but just knowing the beds are clean makes me not go anywhere else. I get the heeby-jeebies when I have to go to a new hotel, but not in this case. I'd recommend it to anyone needing to stay for an extended business trip or just a night or two. Oh, one more thing: its location is perfect: Across the street is a Costco; around the corner are a few small, but really nice shopping centers. Restaurants galore all over the place; easy access for grocery shopping, or whatever; and the main road is right there .... behind you and out of the way so you won't be bothered by the traffic noise. Lovely place. (this thing wants me to pick when I travelled... i have been there countless times between February and July of 2012. But, i'll go in between and pick May. But, i've been there in nearly every month betwen 2/12 and 7/12).

  • Stayed: May 2012, traveled with family
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Thank Pippi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this reviewResponded August 2, 2012

Thank you so very much for your glowing review of our hotel. It was a pleasure hearing your feedback about a couple of our associates Ernestine and Dominique; I can’t wait to pass along your recognition. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that.

Please know that we are extremely happy that you have made our hotel your "home away from home". Once again, thanks for all of your very kind words.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2012

I must say my expectations were quite low given that it is a 2 star hotel. I was relieved to see that it had been updated.

The bathroom wasn't clean enough for my standards as there was pee on the base of the toilet and hair around the toilet seat but again it's 2 star.

They were sold out of two double bed rooms when I arrived but the staff were friendly and accomodating by giving me another room room to sleep all four of us. I won this bidding on priceline so there were no changes that could be made after the reservation had been placed.

The AC and fridge made loud noises that kept me up all night. There is no spa and no cribs. I would not stay here again unless I had a pet with me and had to stay here.

  • Stayed: June 2012, traveled with family
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Thank parkerpug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this reviewResponded July 16, 2012

Thank you for taking the time to review your recent stay at Extended Stay America- San Ramon Bishop Ranch East. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't satisfactory. Please understand how truly sorry I am.

Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from occurring. All rooms are regularly cleaned and disinfected upon a guest's checkout as well as during applicable periods of the stay, then inspected by a manager who determines if it meets our quality standards. Obviously, your experience indicates that our system broke down.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.

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Reviewed May 29, 2012

I've been staying at ESA for a few months while working In the bay area. The room w/kitchen is an ideal setup for a long term stay. Also the well kept pool, laundrey room and flat screen TV are a definite plus although high definition programing would be nice for a high definition TV. The area is safe with plenty of restuarants, grocery stores and the freeway all within a mile of the hotel. I would advise getting a third floor room facing the front of the hotel. There are some pretty views of the rolling hills right out the windows. And last but not least is the staff. Esperanza, Teresa and Margeaux are great. I am always greeting with a smile and they are endlessly helpful with just about any need I have. I would reccomned this hotel to anyone.

  • Stayed: May 2012
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Thank Maveerik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Owner at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this reviewResponded August 2, 2012

I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel. We are totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, and I so appreciate the feedback about Esperanza, Teresa and Margeaux. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other brand locations.

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Reviewed April 5, 2012

We have been here for 4 months. We may be here another year....sold our home and have to wait to move until our daughter graduates H.S.....and it truly feels like home. They have bent over backwards to make us comfortable.....the staff is SO friendly and we have really gotten to know them. Along with a few of the other longer term people. We HIGHLY recommend this Extended Stay!!!

  • Stayed: April 2012, traveled with family
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Thank Suzie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this reviewResponded July 16, 2012

I would like to personally thank you for taking time out to write about your experience at the Extended Stay America – San Ramon Bishop Ranch East

Our hotel and team is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment of providing a home away from home, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we’d love to see you here again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2017
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  • Stayed: January 2017, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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