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Four Points by Sheraton San Rafael
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Reviews (603)
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251 - 256 of 603 reviews
Reviewed June 27, 2014

Stayed here for four nights while attending a conference. Right on the 101 freeway and comfortable enough. Room was clean and looked to be in good shape. Did find that one of the dresser drawers wouldn't stay closed. Not sure if it was because the floor was sloping slightly or what, reaching to call that a complaint though. Had a small snafu one day where housekeeping didn't show up but they provided towel replacement and we were able to manage the slight inconvenience. Front desk staff is friendly as are all hotel personnel we encountered. It's not the Four Seasons, but generally a comfortable bed in this pleasant bay area community.

NOTE: Hotel does offer 250 points/day if you opt NOT to have housekeeping tend your room. Just leave a little card on the door (or on the bed). Also, upon check-in you may spin a wheel at the check-in counter for bonus SPG points - up to 500 I think. A nice little perk.

  • Stayed: June 2014, traveled with family
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Thank ecbatana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this reviewResponded June 30, 2014

Thank you for taking the time to describe your recent stay. We always enjoy having conference attendees stay with us on business or pleasure. We do have a GREEN program available if the guest chooses points over housekeeping refresh. We are all doing our best to conserve resources. We hope to see you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2014

Ronesh Sharma at checkin made us feel special from the moment we walked in the door.
Everybody was very friendly & accommodating. Nice, clean, larger than usual room.
Refrigerator was not working when we walked in but was fixed within 10 min after reporting it. Very comfortable & attractive pool area.
We'll be back.

  • Stayed: June 2014, traveled as a couple
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Thank Angela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this reviewResponded June 23, 2014

Thank you very much for the complimentary review. Your feedback will be shared with all of our front desk team and Ronesh will be recognized for a job well done. It will be our pleasure to serve you anytime in the future.

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Reviewed June 18, 2014

We wound up staying here for two nights unexpectedly, and it was just what we were looking for. The hotel was quiet and clean, the beds were comfortable, and the food was decent. We didn't make use of the pool, unfortunately.

Stayed: May 2014, traveled with family
Thank LakeMonster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this reviewResponded June 23, 2014

Thank you for joining us even though your visit was quick. We hope that your memories were pleasant and you will remember to come see us again if you visit the Marin area again. Hopefully next time you will have time to enjoy the pool and our comfy new furniture.

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Reviewed June 17, 2014

Helpful staff. Clean room. Comfy beds. No microwave? No refrigerator? Breakfast was good, but overpriced. Afraid to check dinner prices.
Convenient to Muir Woods, wine country, ferry to San Francisco.

  • Stayed: June 2014, traveled with friends
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Thank Cindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this reviewResponded June 23, 2014

Thank you for taking the time to provide valuable feedback to our team. We are proud to say that we have begun our renovation. Part of the plans is to purchase a refrigerator and microwave for each room. We have added over 100 this past year. When visiting us please feel free to request a refrigerator and/or a microwave on you reservation. We will place one in your room.

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Reviewed May 28, 2014

lovely room. Killer pool lounge area. Nice firepit. Manager was terrific. They made me feel like a very valued guest. I would definitely stay here again. Good location across the street from the mall, easy highway access. Nice restaurant in house as well.

  • Stayed: April 2014, traveled solo
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2  Thank sharpej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob P, General Manager at Four Points by Sheraton San Rafael, responded to this reviewResponded June 10, 2014

Thank you for taking the time to provide comments regarding our hotel. We look forward to seeing you again and you enjoying our all new pool furnishings. Remember the welcome reception on Friday evenings.

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