My husband and I decided to get married in California, bringing our whole family with us. We booked rooms for everyone at Embassy as my husband had fond memories of staying there as a child. It was awful!!! We were told on the phone we would be given "the best" rooms, which were corner business suites (they don't have a honeymoon suite)--so we paid extra for everyone to have the nicer rooms. We got to the hotel first and were told that the reservations had been screwed up and NO ONE would get the nicer rooms (it took them ALL DAY to figure this out, and we had to WAIT)--some of the rooms weren't even ready! Some of our family had to wait hours for their rooms to become available. At the end of the day we were told that the family that had to wait for their rooms would end up getting the nicer rooms, but the joke was on us. It never happened. And the customer service staff was rude. We also had our wedding flowers delivered to the hotel, but the staff messed that up as well--we were waiting in our wedding clothes (in the lobby next to the front desk) for the flowers to arrive but the staff never let us know the flowers were there. We waited for an hour and the flowers were at the front desk the whole time! We ended up leaving without the flowers thinking they were never delivered and we not able to use them (BIG waste of money). These were only a few examples of the poor customer service at this hotel. We will never stay here again. We were so disappointed. The hotel almost ruined one of the most important events in our lives. Oh, and did I mention the rude service staff??? We've had better experiences at Best Western and Holiday Inn Express.
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- Also Known As:
- Embassy Suites Hotel San Rafael - Marin County / San Rafael
- Embassy Suites San Rafael
- San Rafael Embassy Suites