We were informed that the hotel overbooks it rooms by 10 % and that our reserved room had been given to another party. The
desk person informed us that they had good news and bad news. He did this with a chuckle. He told us that there were no rooms available and that he had secured a room in another hotel down the road. We were not amused. The room in the other hotel was a handicaped room. The bed was almost on the floor. Just because you have a reservation at this hotel doesn't mean that your room will be waiting for you when you arrive. We made our reservation three weeks in advance. We complained to the manager and she told us that next time call that day and confirmed the reservation. If you are traveling by airplane like we did it's kind of hard to call and confirm reservations. Anyway, when you make a reservation and pay in advance the room should be waiting for you no matter what time you arrive.
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- Also Known As:
- Embassy Suites Hotel San Rafael - Marin County / San Rafael
- Embassy Suites San Rafael
- San Rafael Embassy Suites