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Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center
Ranked #2 of 8 Hotels in San Rafael
Certificate of Excellence
GreenLeadersSilver level
Reviewed April 28, 2014

I live in the area but come here for fun "slumber parties" with my four year old. He loves the pool, hot tub, popcorn and roy rogers at the reception, koi fish in the atrium and breakfast in the morning. It's out little get away 10 minutes away from our house.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Mary Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mjdrios, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this reviewResponded May 10, 2014

We're pleased to learn that your family enjoyed "kids night out"

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795 - 801 of 1,220 reviews

Reviewed April 24, 2014

This embassy suites was a decent place to stay, they are always nice for the large rooms. The evening reception was pretty lacking...normally my go to drink at embassy is a fuzzy navel and they couldn't even make that. The breakfast was delicious. The hotel overall could use some updating but it was clean which is always important. It was our 10 year anniversary trip and I think they gave us the worst views... Looking out from the living room was the elevators, and looking out the bedroom window we were at the level of the high entry way roof so we couldn't see anything that direction. They didn't seem to care personally for us that it was our anniversary.

Room Tip: Rooms towards the back overlook the restaurant from inside, and rooms towards the front mostly overl...
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  • Stayed: April 2014, traveled as a couple
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1  Thank NW748
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mjdrios, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this reviewResponded April 26, 2014

While we’re glad that our accommodations and breakfast selections met your expectations. Its upsetting to learn that your recent stay with us was not satisfying. We regret that our staff was not as welcoming as they should have been and we will definitely share your comments with them in order to make improvements. Thank you for providing us with your perspective. We hope that your next stay with us will be much-improved from the last.

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Reviewed April 21, 2014

The WiFi was slow and blinked out, which is frustrating for a business trip! The hotel décor is definitely dated and a little tired looking, but the hotel public spaces and my room was clean. Amenities in the bathroom were satisfactory. The breakfast was tasty and typical of what you'd find at an Embassy Suites. Overall a good stay. I'd expect this hotel to be upgrading in the near future.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Ken R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mjdrios, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this reviewResponded April 26, 2014

Thank you for your review and apprecaite your business. We’re sorry to hear that the hotels WIFI service was not up to par and will pass along your comments to our IT department for further review. We hope that you’ll stay with us again the next time you’re in the area.

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Reviewed April 19, 2014

This hotel is easily accessible to the highway and very close to San Francisco. The rooms are quiet and clean. The staff is very friendly. Each room comes with separate sleeping area and living space, a microwave and mini fridge. The beds are extremely comfortable. The only draw back would be the Air Conditioning system. I would highly recommend this hotel.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Collene A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mjdrios, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this reviewResponded April 26, 2014

Thank you for your review of the Embassy Suites San Rafael. We’re pleased that you enjoyed your time with us, and appreciate all the highlights that made your stay so positive.

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Reviewed April 13, 2014

While attending a wedding in San Rafael's China Camp area, I booked a night a the Embassy Suites, which was very close to the church where the wedding was to take place. I was actually pleasantly surprised to find such an outstanding hotel for such a reasonable price. It's located in a beautiful part of town and the rooms surround an interior court complete with waterfall, ponds with koi, tree and shrubbery, and the convenient entrance to the indoor swimming pool, bar and restaurant. Friday and Saturday guest welcome reception includes free drinks (alcoholic and non-alcoholic), popcorn and snacks. And the everyday free breakfast is tops, featuring just about any breakfast cuisine one could ask for. The guest room I had on the second floor was both convenient to the non-disturbing elevator, and was very clean, roomy and contained all the conveniences one could expect, including free coffee, an iron, refrigerator and two TVs, one in the bedroom and one in the living room (after all, this is a suite). Only a few not really very important lacks prevented me from giving this facility an "excellent" rating, although it's really better than just "very good". The lighting in the living room part of the suite was dismal, the furniture was not very comfortable, and there was a lack of warmth in the decor. Back to the breakfast, the Danish offerings were poor quality. I only mention this, because the rest of the buffet was so outstanding serving a mediocre Danish seemed to be like leaving the cherry off the completed sundae. Ah, but my overall impression of this Embassy Suites Hotel in San Rafael is this is a great place to stay and I don't hesitate recommending it to all who read this.

  • Stayed: April 2014, traveled with friends
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Thank Glenn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mjdrios, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this reviewResponded April 19, 2014

Thank you for your extremely positive comments concerning your recent stay at our hotel. We're extremely pleased that the staff was effective in delivering the service that met your expectations and will pass along your praises to the team.

Thank you for your loyalty to our hotel and hope to see you in the near future.

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Reviewed April 13, 2014

It appears that the very friendly staff is doing the best with a facility that needs updating. Everyone I encountered went out of their way to make my stay as good as possible but the facility itself needs to be updated. The manager's reception was very well done. The breakfast was adequate but not as special as I expect from an Embassy Suite Hotel. The location right off the expressway is very convenient. I will look for another hotel in the area next trip but nice try by the employees.

  • Stayed: April 2014, traveled on business
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Thank Jerald_Froschauer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mjdrios, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this reviewResponded April 19, 2014

Thank you for taking the time to share your experience about your recent stay at our hotel.

We sincerely appreciate your feedback and we’re very sorry you were unhappy with the condition of the our guest rooms.

We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

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Reviewed April 9, 2014

great value when u need extra sleeping space & with the breakfast buffet & managers reception. I have stayed at this hotel over a dozen times. The staff is very good & always asking how is everything. Love it!

  • Stayed: April 2014, traveled with friends
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Review collected in partnership with Embassy Suites Hotels
1  Thank Ron C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mjdrios, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this reviewResponded April 19, 2014

Thank you for taking the time to note your hotel experiance. We're extremely pleased that your experiance as well as our service met your expectations. We look forward in the opportunity to be of service in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center

Address: 101 McInnis Pkwy, San Rafael, CA 94903-2773
Phone Number:
Location: United States > California > Marin County > San Rafael
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in San Rafael
Price Range: $160 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center 3.5*
Number of rooms: 236
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Also Known As:
Embassy Suites Hotel San Rafael - Marin County / San Rafael
Embassy Suites San Rafael
San Rafael Embassy Suites

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