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Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center
Ranked #2 of 8 Hotels in San Rafael
Certificate of Excellence
GreenLeadersSilver level
Reviewed June 21, 2013

It is very easy to get to the shore, Napa, etc. The hotel offers a very relaxing environment. The food in the restaurant on site was quite good with reasonable prices. Excellent complimentary breakfast. Small gym facility available with free weights and treadmills.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Embassy Suites Hotels
1  Thank Lauren G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat S, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this reviewResponded July 1, 2013

Thank you for your kind words regarding your recent stay with us. It was nice to hear that everything from our location, to the overall feel of the hotel combined with great food, made for an enjoyable and relaxing stay...that's music to our ears and makes us feel good that our ongoing efforts are appreciated and seen by our guests. So thanks again! We look forward to the next time we have the opportunity to welcome you back!

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965 - 971 of 1,251 reviews

Reviewed June 21, 2013

Very nice comfortable hotel. All the amenities one could want and at a very affordable rate. Beautiful lobby with koi ponds, water fall and tropical plants. Lovely architecture. Homey, friendly, warm feeling to this hotel. Full complimentary breakfast every morning. Friendly staff. Would definitely return in the future for another stay!

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
1  Thank Rita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat S, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this reviewResponded July 1, 2013

Thank you so much for taking the time to write a review regarding your recent stay with us. It was so nice to read how pleased you were with the staff and overall "homey feel" of the hotel. The entire staff works hard to ensure all of our guests feel at home and from your review...it sounds as though we were able to accomplish just that. Thank you again for your review and kind words. We look forward to welcoming you back.

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Reviewed June 15, 2013

Stayed with family. Two double bed suite. Place was roomy and had good views. Breakfast was very good, fresh made eggs and omelettes, plus all the amenities. Though, place needs to be updated, does seem to get a great deal of use (carpets were worn down and looked unclean). We had issues with the toilet and cleanliness, it was taken care immediately. The cleaning crew was on top of it. Would say that it can be more competive with other hotels and pricing if it was updated.

  • Stayed: May 2013
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Thank EASY3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat S, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this reviewResponded June 17, 2013

It is always a pleasure to hear from our guests... even those times when it includes constructive criticism. So thank you for taking the time to write your reveiw about your recent stay with us. It was great to hear that you found our suites comfortable and roomy, our cooked-to-order breakfast very good and our staff' responsive to your needs, as we work hard to ensure each of our guests have a nice experience. In regards to the hotel needing to be updated, we are always looking to improve and renovate what we can within our budgetary guidelines/goals. We are actually hopeful that suite and public renovation will occur within the next year or so. Thank you again and we do hope that if and when your travels bring you to the area, that you will once again, choose Embassy Suites.

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Reviewed June 15, 2013

I am late writing this, but better late than never..Stayed two nights for a quick siteseeing trip to the Marin Headlands. Hotel is in a great location for sites near the Golden Gate Bridge. Staff was unbelievably friendly and helpful. Accidentally left fog lights in rental car overnight and two staff members helped me get the car jump-started. Another staff member asked to take a picture for us by the indoor waterfall. The breakfast was awesome and rooms were very clean and we had a good view of sun rising over the hills. This place gets an A+ and we will stay there again!

  • Stayed: December 2012
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Thank Paulbud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat S, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this reviewResponded June 17, 2013

Always a great way to start a week when you review and read great comments from our guests perspective. Thank you for taking the time to write your review. I appreciate your kind words about the great staff, our excellent location and the cleanliness of the property. We work hard to ensure that all of our guests feel welcomed and comfortable and I am pleased to hear that we accommplished that and more. I will be sure to share your comments with the team. Thanks again. We look forward to having you back.

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Reviewed June 15, 2013

In our most recent road trip to the Bay Area, we chose to stay in this property, it was an excellent decision. The hotel is located in a really quiet residential area where you can also rest and relax, the suite was clean, the staff was really friendly and willing to assist with any need we may have, and the best of all, the daily breakfast. We enjoy to cross everyday the Golden Gate. Definitively we will return.

  • Stayed: October 2012, traveled with family
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Thank Jose B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat S, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this reviewResponded June 17, 2013

Thank you so much for taking the time to write your review and for your kind words. It was a pleasure to hear that you felt our location suited your plans, that you found the staff to be friendly, our cooked-to-order breakfast to be yummy and most importantly, that you will definitely return. We work hard to ensure that all of our guests feel welcome and at home and it's always nice to hear when that's exactly what our guests experience. Thanks again. We look forward to your return.

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Reviewed June 10, 2013

Nice hotel, location is great if you are visiting San Rafael. Breakfast is complimentary and very good, great variety, kids loved it, hot and cold choices! Staff is very courteous and friendly. Pool is nice so is the exercise room. Clean rooms.

  • Stayed: May 2013, traveled with family
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Thank rafatp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat S, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this reviewResponded June 13, 2013

So happy to hear that you enjoyed the hotel and it's amenites and that you found our location to serve your needs while visiting the area. Your comments are important to us, so thank you for taking the time to write the review. We look forward to welcoming you back again when your travels bring you to the area.

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Reviewed June 10, 2013

For the price we were charged, internet should have been included and the room should have had queen beds instead of doubles. Once we got past the beautiful lobby and atrium area, we were disappointed. There was a very large selection of items on the breakfast bar, but all of the hot items were never hot.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
1  Thank Marvalyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat S, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this reviewResponded June 13, 2013

Thank you for taking the time to write your comments relative to your recent stay with us. It was dissapointing to hear that you were not happy with your stay due to the cost of internet services. Embassy Suites as with most large chain hotels do charge for internet service. We are aware that some hotel chains/brands do not. That is something that Hilton Worldwide continues to look at as technology expands and needs expand. I do apologize, especially for our reservation center not sharing that information when you booked. In terms of your accommodations, we offer two bed types...king size bedded suites and double/double suites. Your suggestion of having queens in lieu of the doubles, is a good one and will be shared with Ownership as we constantly work to improve our guests experience and perhaps when the next renovation occurs we can do that. I also apologize that you found the items on the breakfast buffet to not be warm enough. I wish you would have said something to one of the Team Members. We would have be more than happy to cook you something to order on the cooked-to-order line. Thank you again for your review. I do appreciate your feedbac. It is how we can improve and grow.

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Additional Information about Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center

Address: 101 McInnis Pkwy, San Rafael, CA 94903-2773
Phone Number:
Location: United States > California > Marin County > San Rafael
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in San Rafael
Price Range: $139 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center 3.5*
Number of rooms: 236
Official Description (provided by the hotel):
The Embassy Suites San Rafael - Marin County hotel is located just north of San Francisco, a few short steps from the Marin County Convention Center and Civic Center. Set in a scenic area known for its wineries and natural beauty, this upscale San Rafael hotel is within easy reach of attractions including Napa and Sonoma Wine Country, Northgate Shopping Mall, Sausalito and downtown San Francisco. ... more   less 
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Also Known As:
Embassy Suites Hotel San Rafael - Marin County / San Rafael
Embassy Suites San Rafael
San Rafael Embassy Suites

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