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Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center
Ranked #2 of 8 Hotels in San Rafael
GreenLeadersSilver level
Hubbard, Oregon
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great for family of six!”
5 of 5 bubbles Reviewed April 28, 2013 via mobile

First this is the best breakfast we have had from a hotel! Great selection, hot food, made to order omelets. The beds were a little firm for my liking, but the big spacious rooms were nice for all of us. Everyone was friendly, others had complained it looking old and while its not modern it is clean, the fact the serve popcorn and great snacks in the evening to guests who carries them around is what people are talking about. Aka my son spilt popcorn on the carpets and in areas..... They cleaned up behind him because I went an apologized. As for location, off the between path but very safe area. We liked it!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Citalcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat S, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review, May 3, 2013
Just returned from being out-of-town and was so pleased to read your review! Thank you for not only taking the time to write the review but for your kind words regarding our cooked-to-order breakfast, spacious suites, friendly staff, good location and overall cleanliness. The fact that we actually do wind up picking up popcorn well into each evening in areas all around the hotel is just part of what happens each day. We try our best to take it in stride and truly just want our guests to be comfortable and enjoy their stay, as you and your family did. We look forward to welcoming you back in the future and thank you once again for your wonderful review.
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1,106 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (150)
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English first
Oregon Coast, Oregon
Level Contributor
133 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
2 of 5 bubbles Reviewed April 25, 2013

As with some other Embassy Suites we have stayed, this property is pretty worn. I used to think Embassy Suites was more upscale, but in recent years I have come to view them as a slightly above average hotel for families with children. This one falls into the same category.

Positives: Nice location with nearby foothill views. Nice exterior architecture and clean grounds. Interior atrium with openness, plants, waterfall and Koi ponds (features common to Embassy Suites). Friendly front desk staff. Made to order hot breakfast included (can be a little greasy but fruit and oatmeal available too). Room service was quick and convenient for dinner with tasty in-room menu. Restaurant also on site. Manager's welcome with free drinks in the evening. (Free chips and salsa a bit gross as was the bar area). Large suites with nice size bathrooms. Lobby in pretty good condition.

Negatives: Interior of hotel, including rooms, carpets, flooring, furniture, elevators all appear worn and stained. Chipping paint, lots of wall marks and scuffs, dirty elevators, etc. Light oak looking room furniture very outdated. Couch and carpets in suites seem dirty. Paint chipping off very dirty window sill in room. A/C barely works and it was uncomfortably hot all night. It is an old-type system which needs replacing. Pool and gym area overrun by children and very loud. The lovely atrium was not tranquil (on a Sunday night stay). Pink walls and brass in hotel appears to be early 90s decor.

Rethinking ever staying at an ES property again. Too inconsistent. Sacramento ES only nice one we have stayed in recent years. They used to be nice in the 80s and 90s.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank MistyFog1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat S, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review, April 26, 2013
First of all, thank you for taking the time to write a review regarding your recent stay with us. We always appreciate hearing from our guests-including when comments help identify ways that we can improve. I was happy to read from your review that you found many good things about the hotel inclusive of our location, the openness of our atrium, our friendly Front Desk Staff, good Breakfast and Room Service, large accommodations and nice lobby. Our main priority is for all of our guets to feel welcome and to have an enjoyable stay. I do, however, understand that you found some features of our hotel to be dated. I can assure you that your feedback is incredibly important to us. In fact, we are looking at different options to upgrade and renovate what we can with Ownerships help. In regards to chipped paint and your air conditioning not working properly, I certainly apologize and thank you for bringing it to our attention, so that we can properly take care of each. Thank you once again for your review. We look forward to the opprotunity to serve you again when your travels bring you to the area.
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Columbus, United States
1 review
3 of 5 bubbles Reviewed April 22, 2013

$140/night is what I paid - not a bad hotel, just the price is too much for what you get. There is another hotel in San Rafael that is of equal quality and I can usually book for $100/night; has a restaurant/bar, breakfast, and very nice rooms. Not a terrible experience, just not worth the price; if you are going to spend around $150, or more, go into the city, or closer to the city.

  • Stayed April 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat S, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review, April 26, 2013
Thank you for sharing your thoughts relative to your recent stay with us. It was disappointing to hear that you felt that there was no price value for staying at our hotel as compared to staying in San Francisco. While we are aware that some other hotels provide breakfast, we believe that what Embassy Suites offers with our cooked-to -order breakfast coupled with our evening reception and spacious suite accommodations does set us a part from other hotels in the area. In addition, we do not charge for parking, so hopefully at the end of the day, we are a value. It is our hope that when you visit the area again, that you will consider staying with us and enjoy all the amenities we have to offer.
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1 review
5 of 5 bubbles Reviewed April 17, 2013

This is the second time I have stayed at the Embassy Suites in San Rafael. My husband and I have already booked our stay for Christmas since our children and grandchildren live in San Rafael. We also spent last Christmas here. We are very satisfied with everything the Embassy Suites offers us.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank April S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat S, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review, April 22, 2013
Thank you for your kind words concerning your recent stay with us. I can't tell you how many of our guests stay with us, who have family in the area...we're their extra bedroom and the respit after a days visit with loved ones. We appreciate your patronage and look forward to your return.
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Corona, United States
1 review
4 of 5 bubbles Reviewed April 16, 2013

My family and I stayed at this hotel for a week and it was great. My son was able to use the pool and I was able to use the gym. The breakfast is the best. I would recommend this hotel. The only thing was the twin beds are too small for two people to sleep in. If you are a couple you should request a queen or king bed.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Sandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat S, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review, April 22, 2013
Thank you for sharing your thoughts about your recent stay with us. It was great to hear that you found the hotel comfortable and to offer the amenities that you and your son were able to enjoy, including the pool, fitness center and yummy cook-to-order breakfast. In regards to our bed types we offer king size bedded suites and suites that have 2 double beds in them. When the time comes for our renovation, your comments will be considered, as it would be nice to offer queen size beds vs. the doubles. Thank you for sharing that! It is our hope that whenever your travels bring you back to the area, that we have the opportunity to welcome you back!
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Sacramento, California
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed April 15, 2013

We just returned from staying here a couple of nights for our anniversary weekend. We were really pleased with the place ... quiet location, great breakfast, pretty interior courtyard, nice room, friendly front desk and restaurant staff.

The only thing preventing me from giving it an excellent rating is that our room was never cleaned during our stay. We were out all day on Saturday hiking and came back around 3:45 to find the room still wasn't cleaned. We needed to get cleaned up before heading out again. Housecleaning arrived around 4:15, which I've never had happen so late. We figured they must have been short-staffed that day. We told them we needed to finish getting ready to go out and to come back at 5:00. Twenty minutes later, they were back! Ugh. We mentioned again we'd been out all day, were still getting cleaned up and to come back at 5:00. When we left at 5:00, they were still cleaning rooms on our floor, so we figured all was fine. Came home late that night and our room hadn't been cleaned. I mentioned this to the front desk the next morning and the person said they'd check with housecleaning about what happened (haven't heard back). A bit disappointed since we're Hilton Honors members and haven't had problems with their hotels in the past.

Despite the cleaning situation, we planning on returning with our kids in the future. Before we head out for the day, we'll just be sure to ask housekeeping to clean our room during the day.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CAWriterMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat S, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review, April 17, 2013
Thank you for your kind words and candor regarding your recent Anniversary stay with us. As the General Manager it is always good to hear from our guests perspective, even when things do not go as smoothly as they could or should at times. It certainly keeps us all on our toes. I do appreciate your commenting on our quiet location, great breakfast, nice suites and friendly Front Desk and Restaurant Staff and will also say that I was disheartened to read that your suite was not cleaned by the time you returned after a day out. There could be several reasons for this (i.e. occupancy levels, being short staffed that day, someone over looking the suite as being completed or having a do not disturb on the door or not being noted as occupied) none of which really matter when it comes right down to it because after a day out, it's not what you expect to come back to and I do apologize. I plan on sharing your comments with the Housekeeping Staff so that they can hear what our guests are saying and how important it is to pay attention and stay focused on the tasks at hand. We look forward to you bringing your family with you on your next visit here and in providing you timely housekeeping service.
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Thousand Oaks, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 11, 2013

Great value! Central location for our vacation plans into the city, Muir Woods and up to Jelly Belly for the free factory tour. Very comfortable bed. Pull out sofa bed for the kids. Fun open interior with palms, plants and a waterfall that our kids really liked. Really nice complimentary FULL breakfast buffet. They even make custom omelets!

Room Tip: We were on the top floor. As this hotel attracts a lot of families, this is the quietest floor.
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 108ericp108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat S, General Manager at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review, April 17, 2013
Short, sweet, to the point and welcomed! Thank you for your kind words regarding your recent stay with us. More and more people are finding our central location between San Francisco and Wine Country to be a great alternative to staying in the city. In addition, it provides easy access to many outdoor recreational activities. Embassy's two room suite and a cooked-to-order breakfast are an added plus, as you had mentioned! Thanks again and we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center

Property: Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center
Address: 101 McInnis Pkwy, San Rafael, CA 94903-2773
Phone Number:
Location: United States > California > Marin County > San Rafael
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in San Rafael
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center 3.5*
Number of rooms: 235
Reservation Options:
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Also Known As:
Embassy Suites Hotel San Rafael - Marin County / San Rafael
Embassy Suites San Rafael
San Rafael Embassy Suites

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