For the most part, things at this hotel were going fine until we were checking out. While packing our bags, we noticed that there was a used condom (yep, it was used) under the night stand.
We took a picture of it and upon checking out showed the female agent this morning (Sept 9th). She apologized and wished us a nice day. Disappointed they would not even discount our roomservice and really didnt seem to care too much, we decided to have breakfast at the buffet (i know, i should have just left). Once I walked in , a female server started rushing me to get to the kitchen to order because they were stopping service in 15 mins.... We were then rushed to eat and the chef was upset I ordered an omelet. She quickly tried to make one and served me an undercooked pile of eggs and veggies....it was literally falling apart on the plate.
I have always had great experiences at other embassy suite properties (I travel all over for work and also work in hospitality), but this property was a small diaster. Note to self.....scope out the room for used condoms before you unpack your bags!
Overall, Embassy Suites are still great value for the money you pay----but this one needs some work.
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- Also Known As:
- Embassy Suites Hotel San Rafael - Marin County / San Rafael
- Embassy Suites San Rafael
- San Rafael Embassy Suites