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“Wrong career choice!”

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Travelodge San Rafael
Ranked #8 of 8 Hotels in San Rafael
Phoenix, AZ
Level 5 Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Wrong career choice!”
Reviewed July 13, 2013

While the facility and room was completely sufficient for my needs, the front desk personnel need to rethink their career choice. Can't remember the last time I made to feel like I was imposing on hotel workers. Not even a smile or a "hello, can I help you?" at the outset. I have stayed at many Travelodge's, and never had this type of experience.
I must have been the last guest checked in, because they immediately put the "no Vacancy" sign up and locked the office door. There were several guests after that, trying to get some attention to no avail.
On the positive side, the room was clean, even though there were a few deferred maintenance issues. Door would not lock without putting your shoulder into it.
And the "included" breakfast was bare minimums to meet the advertised requirements. Juice, cereal, coffee, bagels. Take back to your room, because there as no place to eat in the lobby. Probably should change the advertised expectations.

  • Stayed July 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank desertsailor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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261 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Minden, Nevada, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 17, 2013

Stayed here once and then said I would never do it again.....two years later made the same mistake. Rooms in terrible shape, people in the office rude and not attending to customers. Door to office locked at 7:20 in the morning. No screen on the bathroom window, water pressure....NONE. If this was any other weekend....graduation weekend, we could probably find something else and these people could kiss my [--] goodbye. Believe me, my husband is never going to let me live this one down.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LaDonna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Travelodge San Rafael

Property: Travelodge San Rafael
Address: 865 Francisco Blvd E, San Rafael, CA 94901-4759
Phone Number:
Location: United States > California > Marin County > San Rafael
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
Ranked #8 of 8 Hotels in San Rafael
Price Range (Based on Average Rates): $
Hotel Class:2 star — Travelodge San Rafael 2*
Number of rooms: 32
Reservation Options:
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Also Known As:
Travelodge San Rafael Hotel San Rafael
Travel Lodge San Rafael
San Rafael Travelodge
San Rafael Travel Lodge

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