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“The Price Was Definitely Worth It”

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Hilton Garden Inn San Mateo
Ranked #1 of 12 Hotels in San Mateo
Certificate of Excellence
West Chicago, Illinois, United States
Level Contributor
77 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“The Price Was Definitely Worth It”
Reviewed June 15, 2013

This hotel was very clean, beds were comfortable and we didn't hear any noise beyond our room which was a very pleasant surprise. We were so tired when we arrived, we decided to just eat dinner in their dining area. Our meal was good and we felt the price we paid was fair for what we got. Do agree that their bar is quite limited in alcoholic drink offerings. But we were able to get something that was OK.

All of the staff was friendly and quite helpful. We would definitely stay at this location again.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Terry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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587 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
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English first
Provo
1 review
Reviewed June 11, 2013

Great place, great amenities, would have used more of the facility if I was not so tired from working and running from the Travel Lodge at 1707 Market , in San Fran. They had wino's, pimps and oriental massage all within eye shot of their place. If it were not for the Bed Bugs, oddly damp sheets, needle disposal containers in the room, unlock-able windows, and hoodlums hanging in the stoop waiting for you to leave your car - it would have been ok. The Hilton GARDEN INN was literally paradise after that little experience. It is only 20 min south of the city and was a great value considering the prices around San Fran.

  • Stayed June 2013, traveled on business
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank BryantL54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LA, United States
1 review
Reviewed June 10, 2013

-- Frig didn't work (water where ice should be) -- Nothing stocked (chips, etc) -- Bar staff non existent (didn't speak English well) -- Check-in painless and efficient -- Desk staff very helpful -- Room service great

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 29, 2013

Attended a family function in San Mateo and booked at this hotel based on TripAdvisor reviews. It lived up to all the five-star ratings - clean, lovely staff, good breakfast, well situated. I would stay here again if commuting to/from San Francisco or visiting the area.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Serena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Union City, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 28, 2013

I really like it here. It has superb customer service, and it's in an ideal spot, straight shot to SFO and just a hop away from the East Bay. The food was great, and the whole air of friendliness of the staff was invariable. It was a great experience staying in this hotel. We also had my daughter's graduation in one of the rooms, had the food catered by the hotel, and even decorated by their staff. We were very impressed. Thanks to Maribel and her staff.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Noel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 26, 2013

We come here for a yearly event and have been very pleased with all the staff here - everyone has been friendly and helpful and the property has a relaxed feel - but maintains very professional service. I totally messed up our reservation and the guy on the phone was very understanding. BED COMFORT WAS HORRIBLE because of the *@#! new Hilton beds - supposed to be adjustable but are total crap - but that's not the staff fault - but really - I hate these new beds - and I stay at Hilton a lot. Anyway, everything else was great and ample free parking is a BIG plus. Location is very close to many restaurants and necessity shopping, area is pretty quiet, too. MY APOLOGIES for forgetting to tip housekeeping when we left - they do a great job, and I don't want them to think we weren't happy with the rooms' condition! (night of 5/18/13 second floor) THANKS!!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DropAnchor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lafayette, United States
1 review
Reviewed May 23, 2013

Stayed here for the Maker Faire 2013 and had a great experience. The restaurant had a great full breakfast with cooked to order eggs and waffles and the hotel is in a safe, clean area within walking distance to several places to have lunch and dinner.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Matthew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn San Mateo

Property: Hilton Garden Inn San Mateo
Address: 2000 Bridgepointe Pkwy, San Mateo, CA 94404-1586
Phone Number:
Location: United States > California > San Mateo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in San Mateo
#1 Family Hotel in San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn San Mateo 3*
Number of rooms: 158
Official Description (provided by the hotel):
The Hilton Garden Inn San Mateo is just 6 miles from San Francisco International Airport via complimentary shuttle, and offers complimentary high-speed internet access, fitness center and pool. All rooms feature adjustable mattresses, flat screen TVs, refrigerator, microwave, hair dryer, iron and full size board. The hotel is across the street from an outdoor mall and 30 minutes from downtown San Francisco and the Pacific Ocean. ... more   less 
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Also Known As:
Hilton Garden Inn San Mateo Hotel San Mateo
Hilton San Mateo

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