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“good clean hotel, helpful staff” 4 of 5 stars
Review of Holiday Inn San Mateo-San Francisco SFO

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Holiday Inn San Mateo-San Francisco SFO
Ranked #5 of 12 Hotels in San Mateo
Certificate of Excellence
GreenLeadersBronze level
Honolulu, Hawaii
Level Contributor
136 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“good clean hotel, helpful staff”
4 of 5 stars Reviewed June 9, 2013

the room was very clean and spacious. The air conditioner unit/heater was not as precise in controlling the temperature as I have experienced in other hotels but was good once I figured it out. There is no bellman service to watch your bags securely but the front desk and housekeeping staff watched our bags for the day while we checked out the city without any problems. We appreciate them doing that for us; it saved us having to pay for storage at the airport or another hotel night but be aware that it is not as secure as a real bell service for storage of bags. The free shuttle to the airport was helpful and the drivers were courteous and flexible.

Stayed June 2013, traveled as a couple
Helpful?
1 Thank HI_Traveller_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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249 reviews from our community

Traveler rating
    91
    77
    49
    21
    11
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Billings, Montana
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 5, 2013

This ihotel was something else. I have stayed at many holiday inns across the us and this was probably one of the top iones I stayed at. It was well kept clean the beds were nice..just overall amazing.If I ever comeback I am definetley staying here

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Econo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Clara, California
1 review
4 of 5 stars Reviewed May 30, 2013

I Recently I dropped off a visiting friend to the Holday Inn & Suites. There, once again, I saw Rema at the front desk. I was thrilled to see that she'd came back to the Hotel. She helped me & my associates with the banquet room for our meeting in The Christina Room they called it, I believe. - it was 2yrs ago, but I found her to be a very cheerful lady. I would have written my reviews in traip advisor a long time ago but as I saw her, I felt like commenting on this hotel and its welcoming staff.
Thanks again Rema and all.

Room Tip: I only use the Banquet room for a meeting.
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Edd J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level Contributor
41 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed May 21, 2013 via mobile

Less than 10 mins from the airport and around 30 mins to san Francisco, we used this hotel for a short weekend and have been very happy with the choice.
The staff was friendly, the room spacious and very clean and quiet, with a big parking lot.
We were very tired due to an intercontinental flight and decided to eat in their restaurant the first night and although it's not exciting the food was good and the atmosphere ok.
Recommended if you don't mind driving and want to avoid the crazy prices of san Francisco.

  • Stayed May 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank 4cranbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hisanmateo, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review, May 25, 2013
Hello 4cranbourne,

Thank you so much for your comments. It was very good to have you stay with us, and your comments are insightful and helpful for other travelers thinking of staying with us.

Yes, we are very conveniently located near SFO International Airport, and local public transportation system. We feel we are just "a hop, skip and a jump" from the big city excitement of San Francisco, but we're quiet and small enough to be able to serve the needs of many of our Guests - in a more personal manner.

I am very happy to hear that our staff was friendly, and that you found our rooms acceptable. We feel we have a very special property here, and are very proud to be a good, comfortable stop for travelers.

While our restaurant is not as exciting as some of the many fine dining choices in this area, we hope that the simple fare is tasty and hearty. The goal of our Bistro 330 is to achieve the highest quality food service, and room service, while maintaining a casual atmosphere. Many Guests enjoy our full Bar and our varied menu, but as always, we are happy to have feedback so that we can become even better.

Please let me know when you have an opportunity to stay with us again, and I will make every effort to ensure continued great service. Thank you again for your feedback.

Sincerely,
Matthew Reeve, Guest Services Manager
Holiday Inn & Suites, San Mateo, CA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon, United States
1 review
5 of 5 stars Reviewed May 3, 2013

After a horrific experience at another hotel, I was pleasantly surprised by the cheerful staff and bright, airy rooms. The spotless rooms are incredibly large for the price, the bathroom was immaculate, and the internet was free. Maybe it was a slow night, but the hotel was probably the quietest I've ever experienced. The one criticism I would have is that the room smelled faintly musty and it seemed to be emanating from the bathroom. I spent approximately 8 hours here, but thoroughly enjoyed my short stay. If I ever find myself in need of a room near SFO, I will definitely return.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Najwa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hisanmateo, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review, May 5, 2013
Dear Najwa S,

Thank you so much for your feedback! I know there are many choices out there, and that you stayed with us, and enjoyed your stay, means we are doing something right!

I am a bit concerned about the quality of the "faint room odor" you mentioned. Our housekeeping staff takes great pride in their work, and any time we don't meet expectations, we are determined to redouble our efforts. Thanks for letting us know about the issue.

Your comments about our staff were heartfelt and well received - Thank you! We look forward to having the opportunity to have you stay with us again.

Sincerely,
Matthew Reeve, Guest Services Manager
Holiday Inn & Suites, San Mateo CA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
82 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed April 24, 2013

Stayed 2 nights. Good large rooms. Well kept and maintained. Same for the grounds.
Sadly, reception counter staff, 2 at different times, do not have the disposition to be in the hospitality business.
Mm maybe. my sense is that they feel that they feel that they are owed the job.
I was quite happy to do the Hospitality Inn "Express Checkout" - just leave the key cards in the room and hightail it - no need to face the staff again.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hisanmateo, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review, May 5, 2013
Dear Tanaki47,

Thank you for your honest review of our property and of our staff. Reviews like yours help us to improve our customer service, and serving our guests is our "job #1".

While I am glad you felt our rooms to be comfortable, it gives me pause to hear that our staff presented a less than perfect level of service. I will use your review to counsel our Guest Service Representatives on how they might better present a more cheerful attitude.

I do hope you will give us the opportunity to do better on a return visit. Thank you again for staying with us.

Sincerely,
Matthew Reeve, Guest Services Manager
Holiday Inn & Suites, San Mateo, CA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed April 21, 2013

This hotel has a good location near the airport, and is a short drive into the City. The room we got was clean and of a good size. There is also a great Mexican eatery around the corner, El Palenque Taqueria, at Kingston Street.

However, the front desk staff were sadly the most disinterested I have seen in a long time - one was eager to pass tasks off to the next shift when we made inquiries ("Come back tonight, I'm only working here for two days."), while another was distracted with typing what I can only assume was a personal message on her iPhone, keeping us standing there waiting for a good half minute or more. Holiday Inn really needs to train its staff better.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank captainjill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review, May 15, 2013
Dear captainjill,

Thank you for your review and being so detailed in the good, the bad and the opportunities to improve. Whilst we pleased with the good comment, We truly value the negative comments as this gives us the opportunity of improving what we can offer. Please accept our apology for the shortcomings you have experienced and if your stay was negatively affected by the service you received from our staff. We are continually reviewing the products and service we provide, therefore guest feedback is very important to us.

Again, we wish to thank you for your input and hope to see you the next time you travel to our area.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn San Mateo-San Francisco SFO

Property: Holiday Inn San Mateo-San Francisco SFO
Address: 330 N Bayshore Blvd, San Mateo, CA 94401-1235
Phone Number:
Location: United States > California > San Mateo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in San Mateo
#3 Family Hotel in San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn San Mateo-San Francisco SFO 3*
Number of rooms: 110
Official Description (provided by the hotel):
The Holiday Inn & Suites San Mateo / San Francisco SFO is the newest and most modern hotel in the area. Conveniently located off US-101, we are situated among fine dining, world-renowned attractions, endless shopping possibilities and vast business opportunities. Our prime location places you within minutes from the San Francisco International Airport, Downtown San Francisco, Golden Gate Park, Monster Park, San Mateo Expo Center, Downtown San Mateo, AT&T Park, Half Moon Bay, East Bay, Pier 39, Alcatraz, Fisherman's Warf, Hillsdale Mall, Pacifica Beach, Golden Gate Bridge and is a short drive from Napa and Sonoma Valley which hosts some of the finest vineyards in the world. ... more   less 
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Also Known As:
Holiday Inn San Mateo-San Francisco Sfo Hotel San Mateo
Quality Inn San Mateo
San Mateo Quality Inn

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