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“Marriott Quality”

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San Mateo Marriott San Francisco Airport
Ranked #3 of 12 Hotels in San Mateo
Fort Myers, Florida
Level 5 Contributor
57 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Marriott Quality”
Reviewed December 29, 2012

Everything that makes Marriott Marriott: Consistant, clean, and good food. NO surprises, even better! Only negative is the shared (Hyatt) shuttle to and from SFO, if you miss it you are in for a loooong wait! Hotel offers good views of the the bay and airport. Lobby restaurant offers some of the best food any Marriott!

Room Tip: All rooms are quiet, but the inside facing rooms are a bust view wise (ask for bay or airport).
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paris_Junkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, January 5, 2013
Dear Paris_Junkie,

We can't help but be excited to receive your wonderful feedback! It is very rewarding to hear that we are consistent in delivering what Marriott Hotel brands symbolize; quality service, comfort and value. Thank you for sharing a few traveling tips with other travelers. We are certain they will be helpful. We appreciate your review and hope your travels bring you back soon!

Best Regards,
John Parker, General Manager
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690 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
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English first
Atlanta, Georgia
Level 6 Contributor
125 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 26, 2012

Marriott, like a good stock, rarely disappoints and is very consistent in its earnings. Such is the staff and accomodations at the Marriott San Francisco Airport. . . .they are always on their game. I had several invited guests join me for a conference in the city--but the service and quality of this property is an excellent value. More importantly, the staff (Cliff, Angie and all the front desk representatives) are truly first class.

Whether it's a trip to the city or Silicon Valley, stay where you're wanted and appreciated. This Marriott property is a good investment.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Mike_Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, January 5, 2013
Dear Mike_Adventure,

Your review and fantastic compliments on our Marriott excellence are greatly appreciated! Thank you for taking the time to recognize our efforts in consistently providing you with a quality experience and exceptional customer service. We truly enjoy what we do and understand that it's our job to always be on our game. Once again, your 5 star rating and review are appreciated by our entire staff. We will look forward to having you as our guest again in the near future.

Best,
John Parker, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, California
Level 5 Contributor
96 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 21, 2012

I've stayed here off and on for the past 10 years, for my business travels in the Bay Area. This place has never disappointed me. The staff has changed over the years by the hotel continues to be the best place I stay at nationally. The staff is genuinely happy to be working and are all very natural in their quest to provide service. It's nice to have staff treat you in a warm genuine way. The hotel is sweaty clean and well maintained. Food in their restaurant is great. The hotel is HUGE and spread out,

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OCTodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, January 5, 2013
Dear OCTodd,

We truly appreciate your continued patronage and are honored to be the best hotel you've stayed at in the nation! Thank you for recognizing how dedicated our staff is and how much we truly enjoy making your experience a comfortable and enjoyable one! We are thrilled to be your favorite Marriott and look forward to your return!

Warm Regards,
John Parker, General Manager
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Level 6 Contributor
185 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed December 21, 2012 via mobile

I liked this Hotel and the rooms were great. I had a suite with a front room and a separate bedroom. I don't know if all the rooms are designed that way or not but it was a nice layout. The bathroom was spacious and the counter had plenty of space and I had plenty of room to lay my stuff out. I would have like more hooks in the closet and bathroom though to hang stuff on. Trader joes was very close so it was nice to be able to walk across the street and pick up grocery items for snacks and such. I had two big screen TVs but neither had media centers or convenient access to hook up my laptop or iPad. It was setup with the antiquated OnDemand services. the Internet service was adequate and I was able to connect easily and stay connected not blinding speed but faster than my 3G connection.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lvinstyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, December 26, 2012
Dear Lvinstyle,

We are so pleased that you liked our hotel and enjoyed your stay! Thank you for your 5 star rating and fantastic compliments on our property. We also appreciate you taking the time to give us your suggestions in regard to having more hooks in the closet and bathroom. Your insight assists us in our constant efforts to deliver the very best experience our guests can enjoy. Once again, we thank you for your great review and look forward to accommodating you again in the near future.

Best,
John Parker, General Manager
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Roseville, ca
Level 5 Contributor
95 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed December 11, 2012

Had 4 rooms here for a family event nearby. Location was perfect, close to both 101 and 92. Trader Joe's and Rite-aid nearby made it convenient. Friendly hotel, restaurant and bar staff.
Unfortunately, our room's heater blew cold air during the night and made a loud thunk every 45 minutes. None of the other 3 rooms had this issue though.
The King suite was spacious and accommodating. Although I could not locate a coffee mug for morning coffee.
We dealt with the $22.00 parking fee by parking on South Grant, right behind the hotel. You can walk right through the parking lot to get there.
Would stay here again.

Room Tip: Stay on upper floors away from the exit doors.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maltaman10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, December 17, 2012
Dear Maltaman10,

Thank you for your review. We are so pleased that you enjoyed our perfect location, friendly staff and spacious rooms! Please accept our apology for the heater inconvenience that occurred in one of your rooms. We appreciate you bringing this to our attention, however, please keep in mind for your next stay that we are at your service 24/7 to assist you and resolve untimely mishaps such as this. Thank you for sharing your experience with us and other travelers. It's wonderful to hear that you would stay with us again!

Best,
John Parker, General Manager
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Pennington, New Jersey, United States
2 reviews
Reviewed December 3, 2012

I just got back from the Bay area. Loved the San Mateo Marriott. It rained, rained, rained all last week, and we were disappointed we couldn't do much, but being at this hotel brightened our mood. The two workout rooms are wonderful. My room was a suite with a separate bedroom separated by glass french doors. Very nice if your mate wants to stay in the living area watching tv. The staff is TOP NOTCH. The fish tacos were possibly the best I've ever had, and I'm quite a snob. Heading back there for a conference and can't wait. The architectural details just make it wonderful. And wahhh to the guy about the coffee...there is a starbucks, so if you can't get your latte in the restaurant, walk ten feet and get one. I just crack up at some of the whining on here!

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Debbie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, December 5, 2012
Dear Debbie A,

We are delighted that the San Mateo Marriott San Francisco Airport Hotel brightened your mood while we weathered through the rain last week! Thank you for sharing how much you enjoyed your suite, our top notch customer service and the California cuisine offered at our restaurant, California Grill & Bar. We appreciate all of your wonderful feedback and can't wait to welcome you back on your return for your conference!

Best,
John Parker, General Manager
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Portland
2 reviews
Reviewed November 27, 2012

Not friendly to asians. Put things on bill they do not tell you about. Threatening. Three star place. Not four star as advertised. Pay for parking. 9 miles from airport. Not worth money. Find better place through priceline or other.

Stayed October 2012, traveled with family
Helpful?
Thank Greg H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WarmRegards, General Manager at San Mateo Marriott San Francisco Airport, responded to this review, December 3, 2012
Dear Greg H,

We are extremely disappointed to hear that your experience was less than impressive, and saddened to receive your opening comments . Please know that the San Mateo Marriott San Francisco Airport Hotel embraces people of all backgrounds, colors and faiths, which certainly includes Asians. If fact, a large part of our staff throughout many departments are, indeed, Asian. We apologize for any miscommunication that took place during your stay. I would greatly appreciate a few moments of your time to personally apologize to you, as well as further discuss the details of your stay. Please call me directly at the hotel at your earliest convenience. Thank you for taking the time to give us your feedback by completing the review.

Warm Regards,
John Parker, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Mateo Marriott San Francisco Airport

Property: San Mateo Marriott San Francisco Airport
Address: 1770 S Amphlett Blvd, San Mateo, CA 94402-2708
Phone Number:
Location: United States > California > San Mateo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in San Mateo
#4 Business Hotel in San Mateo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Mateo Marriott San Francisco Airport 4*
Number of rooms: 476
Official Description (provided by the hotel):
Full-service Marriott convenient to San Francisco Airport and Silicon Valley. Deluxe accommodations feature guestrooms and suites. Restaurants, lounge, coffee shop, gift shop, business center, pool and spa, exercise room. Concierge tower rooms with private lounge. 24,000 Square feet of meeting and banquet space. Complimentary Wireless Internet for all Marriott Elite Members. ... more   less 
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Also Known As:
San Mateo Marriott San Francisco Airport Hotel San Mateo
Marriott San Mateo

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