Stayed for a convention at the hotel. Check in took a long time as the room wasn't ready. Gave the front desk all my info with credit card to have ready for when room was cleaned. Came back 3 hours later and finally got a room but had to go all through the process again. Shuttle only runs hourly to airport. Husband wanted to take the BART from the airport to downtown SFO. Front desk told us the cab would only be 10 - 15$ BUT it was really $35.00 or so. Might be nice to update rates with the desk.
Restaurant service was pretty awful. We had a business lunch one day and let the waitress know we were on a short timeframe. Ordered a salad, cold sandwich and one appetizer. 45 minutes later still no food. Told her to just cancel the order as we had to get going. She finally went and brought the food, hot appetizer was cold so that was NOT the hold up for our food. We let her know we needed the bill right away and she yelled across the room that lunch was on her......not a good service experience.
At the end of the convention, we had some things to pack up and move from the banquet room to the desk for shipping. Items were a big large and heavy. I had no held so moved the via the elevator myself. A valet or service person got on the elevator with me, looked at my struggles with the boxes and got off on the ground floor with offering no assistance. I dragged the boxes to the front. Waited for several minutes with others waiting to check in but no one was at the front desk. You could hear them talking in the back. Finally one person came out and had to take care of 4 check ins before he even looked my way.
Room was ok. Room service was fine. Housekeeping was fine but the service flaws are many for a well maintaned Marriott.....more like a 2 star instead of a 3 or 4 star.
Not sure I would go back if I had other options to pick a hotel.
- Official Description (provided by the hotel):
- Full-service Marriott convenient to San Francisco Airport and Silicon Valley. Deluxe accommodations feature guestrooms and suites. Restaurants, lounge, coffee shop, gift shop, business center, pool and spa, exercise room. Concierge tower rooms with private lounge. 24,000 Square feet of meeting and banquet space. Complimentary Wireless Internet for all Marriott Elite Members. ... more less
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- Also Known As:
- San Mateo Marriott San Francisco Airport Hotel San Mateo
- Marriott San Mateo