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Larry-Claudia

Manager very rude

3.0 of 5 bubblesReviewed Jul 17, 2019
The desk manager, Ed, was a very rude man to me and had the smell of alcohol on his breath. There was no one at the reception desk for 10 minutes when we arrived. When Ed finally appeared and I said we have a reservation, he said rudely "Can't you see the sign? Checkin is at 3 pm!"

My wife said she could definitely smell alcohol on his breath. I think he was drunk.

The next day during breakfast the entire breakfast room could hear some guest screaming angrily at Ed at the front desk.

The hotel itself however was very nice and no other complaints.
Date of stay: July 2019
Trip type: Traveled with family
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Reviewed July 9, 2019

Mehle and Ed are awesome and I was impressed with their professionalism and customer caring. What a nice way to check in after a long and tiring trip. Rooms are outstanding and fresh and clean. Breakfast included was excellent. I'm coming back because of superior customer service! You don't find it around that much anymore. Thanks for a niced stay

Date of stay: July 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank markususmc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 9, 2019

Excellent stay. Good breakfast, free coffee, teas, hot chocolate, porridge sachets all day long. Self service station was fantastic. Very comfortable beds with plenty of pillows. Room and bathroom amenities are plentiful

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank mbhand315090
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 9, 2019

Overall Happy with our stay. Lobby and room was clean. Breakfast selection was good only request would be for steel cut oatmeal.

Only issue was our shower handle would not stay screwed in and it was not fun dealing with the handle every time someone showered. Especially when we had four people getting ready in the morning

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
2  Thank Marc C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 7, 2019

Just an overnight trip but this was a great choice. Everything clean, no strange smells. Our room very quiet. Breakfast was good, variety for anyone's appetite. Seemed to be in safe area. After parking, we used Lyft to get where we were going

Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Elaine V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 29, 2019

I was very pleased with everything at the hotel, including the staff,very helpful,very courteous. my bed was very comfortable.What I liked best about the hotel overall was everything. I had my own breakfast food so I never took advantage of the Breakfast

Date of stay: May 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank fabian54
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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