I booked this hotel for 1 night only. Called their 800 number to book my reservation. I called the hotel and ask if they receive my reservation because I never received an email confirmation. the hotel staff can't find my reservation in their system and asked me to call back the 800 number to make sure that it was entered in their database/system. I called back the 800# and it took a while to find my reservation because, they misspelled my last name, and they didn't verify if the email address is correct (no wonder I never got an email). Finally, after being on the phone with their agent for over 20 minutes, they found my reservation#, verified my last name, and verified my email address.
I checked in their hotel, half hour before the check in time, and Antoni from the front desk was able to checked me in early. When I got to the room (#236), it has this unpleasant smell, that I have to turn on the blower in the bathroom, turn on the fan, and open the door so fresh air can come in but didn't help that much. I was so tempt to call front desk to ask for an air freshener. Then the fire alarm went off, not just once but twice that afternoon. I went out of my room because it is so loud, and it took a while for them to have the Fire Department check the building (thank God, there's no actual fire, must be some glitch in their system or someone pulled it). I booked a room that is non-smoking, but you can tell their rooms are not far from the smoking sections. I can smell someone smoking from my room.
I noticed that there's no shampoo or conditioner in the bathroom, only soap. I would suggest to have them replace the towels, it feels rough on the skin, coz I guess the towels are old. and it doesn't have that fresh smell. the mattress needs to be upgraded, it's hard on the back, you can feel the springs. Just stayed here for couple of hours, didn't even spend the night.
this hotel is ok for families that would like to save money, especially if they are staying for more than a night. they have kitchen that you can use and the hotel itself is close to Safeway, restaurants and close to the freeway.
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- Also Known As:
- Homestead San Mateo
- Homestead Suites San Mateo
- San Mateo Homestead Suites