I had to make a change in my stay from 3 nites to 2nites for 2 rooms. I tried calling before my arrival twice and was transferred to an off shore location and had to hang up because i could not understand what they were saying. Heavy accents. so i waited till I arrived at hotel and they told me if I was to drop one nites room I would have to agree to pay $75/per room penalty. this is the policy they gave "Any change to the arrival date, departure date or room type of this reservation is subject to the hotel's availability at the time the change is requested and may result in a possible rate change or an additional fee". notice the may result and possible. There is nothing written down as to what this mysterious charge will be. They could have charged $1000 if they chose to. Misty said with a smile on her face.that I could pay it or leave. Another thing while i was checking in she was calling my home phone to see if I was going to show up for my reservation., She did not know I was already at the hotel. This was around 5pm. I have never had anybody call my home before, since I had made my reservation with a credit card which guarantees your room will be held for you. It seemed suspicious. There policy is very ambiguous. They can pick and choose who they will charge this mysterious amount and how much.
- Official Description (provided by the hotel):
- Located near SLO Wine country and gorgeous beaches, this hotel is perfect for your San Luis Obispo vacation! All guests receive complimentary breakfast and cocktails & snacks at the nightly evening reception and spacious, two-room suites. The hotel offers a shuttle to the famous SLO Farmer's market for $4 round-trip every Thursday night. The on-site restaurant, Greenhouse Grill and Cafe, offers delicious Californian cuisine. Enjoy an indoor pool, 24-hour business center, 24-hour fitness center and high speed Internet access (charge included). Embassy Suites San Luis Obispo is 100% non-smoking and a $300 fee will be added when smoking in a non-smoking room or suite. This hotel also has a late check-out policy of a half day rate up until 4PM. After 4PM, the late check-out policy becomes a full day rate. ... more less
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- Also Known As:
- Embassy Suites San Luis Obispo Hotel San Luis Obispo
- San Luis Obispo Embassy Suites