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Inn at San Luis Obispo
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Reviews (363)
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All reviewswafflesroom was cleancal polycleaning staffwithin walking distanceclose to downtownhard boiled eggswould stay here againcomplimentary breakfastroad tripdowntown sloapple farmjaynetroycerealcampuscollege
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218 - 223 of 363 reviews
Reviewed October 1, 2013

Good comfortable and clean place, the location is close to downtown and easy access to many restaurant and shops. The place is clean and comfortable, friendly staff. Can find cheaper price if willing to drive few miles. Overall stay was a good experience.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Best Western
1  Thank Gita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2013

This is a great place to stay... I only had one incident occur and I know that the Mgr.. will take care of it .. I will come back again...and I recommend it to others... I don't feel it is fair to the other employees who work so hard to be labeled for one unpleasant employee...it is very clean and well taken care of...I have stayed many times and will cont. to do so...

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Best Western
1  Thank Lonnie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgm99, Guest Relations Manager at Inn at San Luis Obispo, responded to this reviewResponded September 16, 2013

Thank you for staying with us and for your feedback. At Best Western Somerset Inn, we are committed to delivering exceptional service to our guests, and we are glad you are appreciative of it. Nonetheless, we regret any incident that that may have occurred which was not in keeping with such standards. Please do visit us again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Worst hotel experience on the planet to date. The room had a horrible smell. The carpet was filthy and had cuts in the material. The TV remote didn't work. The bathroom shower head was full of fungus. The sink was like a motorhome sink. The toilet was extra small. The locks don't work and they lock you out of your room in the morning. The food was horrible. The ice machine was in a dirt covered field like a farm animal. The room price was $220.00 and AAA rated in a three diamond. Don't use Best Western and don't trust AAA!

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Best Western
3  Thank Jack M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgm99, Guest Relations Manager at Inn at San Luis Obispo, responded to this reviewResponded September 9, 2013

We are extremely disappointed that you had such an unpleasant stay with us. Please accept our apologies. We would like to inform you that we do have renovations planned for the property over the coming months. We hope you would give us another opportunity to win back your confidence.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2013

If you were just passing and need to stay overnight, this place will suffice. Front Desk lady did not even smiled when we greeted her but when a Caucasian lady came in the treatment was very different. The room was clean quality of soap and shampoo is bad.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Best Western
1  Thank John Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgm99, Guest Relations Manager at Inn at San Luis Obispo, responded to this reviewResponded September 11, 2013

Thank you for posting your review about your stay with us. We are extremely disappointed that we did not greet you appropriately. Do accept our apologies. We assure you that our hotel associates are well trained in service etiquette and we value all our guests likewise.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2013

If you are planning a trip to this part of California you won't be disappointed with the friendly folks at the Somerset Inn. Gayle and her husband are there on site to make sure all guests are accommodiated. One of the best Best Westerns.

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Best Western
2  Thank Ralph D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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