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“customer service problem”

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Courtyard San Luis Obispo
Ranked #12 of 32 Hotels in San Luis Obispo
Certificate of Excellence
GreenLeadersSilver level
Reviewed August 2, 2013

We stayed one night on our way to LA. The rooms were clean . my complaint is that the bath tub did not drain after my husband took a shower. I called the front desk and told them that I was unable to take a shower because the bath tub was backed up. the front desk clerk said she was sorry and that was it. She did not offer to send someone up to fix it or show that she cared that a guest was not happy. A hotel should include a shower. The staff needs some customer service training . Poor management and lack of customer service

  • Stayed: August 2013, traveled on business
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2  Thank anna s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Remi_Bordelon, Front Office Manager at Courtyard San Luis Obispo, responded to this reviewResponded September 30, 2013

Dear Ann S:
I regret to hear you experienced difficulties with your room and the response from the front desk staff. It is our top priority to satisfy our guests and their needs. I am so sorry by the reaction you encountered when reporting your concern. I will definitely bring this to the attention of our staff to make sure this does not happen again. Your feedback is important to us and I can't thank you enough for sharing your experience with us as it allows us to see were we need improvement. Thank you again for taking the time to comment on your stay!

Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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272 - 278 of 475 reviews

Reviewed July 30, 2013

For visiting Cal Poly SLO University, this Marriott property is the only nearby property in town and they know it. I wish we had more Marriott choice in the immediate area. We are always warmly welcomed when we arrive--often late at night--and this trip was no different. The housekeeping staff and front desk folks are always pleasant, welcoming and warm. The price-to-value for this Courtyard is poor, however, most times of the year. However, for a family visiting the University, their suite rooms are very worthwhile with a private bedroom and a private living area that has a sofa bed (they'll bring in a rollaway) as wells as sink/fridge/microwave part of the room.

Room Tip: Very Close By to Cal Poly SLO University
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  • Stayed: July 2013, traveled with family
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Thank DrSteve818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2013

We stayed here as a one night getaway. Had lunch on our way into town and then checked in about 430 pm. Beautiful exterior, room is spacious with a micro and mini fridge. Restroom was a decent size as well. Our room 120 had a sliding door for full / quick access to the jacuzzi / pool area which i loved. Nice view of the mountains behind us. Quiet room. Room was so comfortable we never left for dinner or drinks like we planned, we stayed in and got some much needed rest. I would defnitely come back, worth staying here and driving to the beach than to stay so close to the beach. Superior Quality is always important when choosing our hotel.

Room Tip: First floor was great, access to the pool from our sliding door.
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  • Stayed: July 2013, traveled as a couple
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Thank Seren96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2013

We had to spend 2 nights away from home so we chose this hotel. All of the staff from check in to room service, was very friendly, wonderful to deal with and really involved in caring for us during our stay! The room was quite nice and very quiet. The only reason I don't give it 5 stars is because you have to buy an expensive breakfast. Most hotels now have a free breakfast of some type to start the day.

Room Tip: We chose a room at the back of the hotel - be aware though that Los Osos Valley is a wind tunnel so...
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  • Stayed: July 2013, traveled with family
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Thank 990BobN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2013

We checked in late (after 11:00pm) and although the front desk staff was friendly, they were not very professional. We were on the second floor and the people above us partied until 3:30am. Didn't sleep well. The Marriott apparently provided an unadvertised buffet breakfast that we noticed when we checked out, but after not sleeping well, I couldn't get out of there fast enough. I'm thankful we were able to get what seemed like the last room in SLO for that weekend. Now I know why. Try Margie's Diner for breakfast next door. My daughter and I liked it, my husband, not so much.

Room Tip: Request a top floor.
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  • Stayed: July 2013, traveled with family
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1  Thank Emley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2013

Very nice and clean room. Beds were comfortable.. Stayed during the week with my family. Great location near Madonna inn. Just a few miles away from downtown,bubblegum alley, applefarm and avila state beach. Breakfast had a good selection. Seemed like a newer building......... All staff were kind and courteous. I would definitely recommend staying here. We will be back..............

Stayed: July 2013, traveled with family
Thank DMSALYMAK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2013

Stayed on 4 July on a journey from Capitola to LA.having driven down big sur we were ready for a rest and a meal and then some 4 July fireworks. Had room service dinner which was standard marriott fare but with a nice glass of Sauvignon blanc. Nearest fireworks were on the coast 9 miles away so did not bother with them. Good pool and nice views of surrounding hills from our room. Hotel adjacent to 101 and seemed pretty full but was very quiet. Good value and convenient place to stay. Clean and in good condition and staff seemed happy despite working on a holiday.

  • Stayed: July 2013, traveled as a couple
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Thank LinC53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard San Luis Obispo

Address: 1605 Calle Joaquin, San Luis Obispo, CA 93405-7214
Phone Number:
Location: United States > California > San Luis Obispo County > San Luis Obispo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in San Luis Obispo
#7 Family Hotel in San Luis Obispo
#10 Business Hotel in San Luis Obispo
Price Range: $122 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard San Luis Obispo 3*
Number of rooms: 139
Official Description (provided by the hotel):
The Courtyard by Marriott is San Luis Obispo's newest hotel and is conveniently located near Cal Poly and is 7 mi to Pismo and Avila Beach. The Courtyard San Luis Obispo is 4 mi to San Luis Obispo County Airport with easy access to all area attractions and landmarks. Our San Luis Obispo hotel has a distinctive architectural style where you can enjoy the warmth of the California sun. The Courtyard San Luis Obispo has a customer-focused guest room design combining both comfort and functionality. Our San Luis Obispo hotel offers spacious rooms, complimentary wireless internet, as well as a fitness center and an outdoor heated pool with jacuzzi. ... more   less 
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Also Known As:
Courtyard By Marriott San Luis Obispo Hotel San Luis Obispo
San Luis Obispo Marriott
San Luis Obispo Courtyard

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