We specifically booked a King Premium Fireplace room. When we checked in, the college student running the desk assigned us to the Plantation Building. We drove to the back of the property, opened the door, and found not only no fireplace, but a very cramped room with no fireplace. I promptly called the front desk and asked if there had been a mistake. The student said that while there were fireplace rooms available our first night, the next night they were sold out. I asked that they just give us the fireplace room or provide a discount on the rate. The student said that the rooms reserved for Friday/Saturday had been reserved before ours, so that we shouldn't have been able to book the fireplace room. I said that was fine, just give us the $40 lower rate, I understand these things happen... etc. He said we were already getting a low rate and he couldn't do anything about it. I spoke to another student in charge of the desk upon checkout and they couldn't do anything about it.
Bottom line: I paid for a premium King fireplace room and got a standard king. To add insult to injury, the "free" wi-fi in the plantation building does not work. I had to go up to the front office to use the wi-fi to complete a work assignment. The front desk clerk said their IT guy "might" be in the next day (after I had spent 2 days without connectivity).
I dutifully filled out the survey card upon leaving, but more than a month later, I have heard nothing from the management/owners. It was probably thrown in the trash...... Wouldn't stay here again as I did not get what I paid for.
- Official Description (provided by the hotel):
- One of San Luis Obispo's newest hotels, ideally located close to charming downtown San Luis Obispo, 5 minutes from Cal Poly, and just 1 hour to Hearst Castle. Luxury spacious rooms feature premium furnishings, luxury upholstery, top-of-the-line bedding and dual pedestal sink bathrooms with imported tile. Extended Continental breakfast with delicious pastries, different breads, bagels and English muffins to toast, hot fresh oatmeal, scrambled eggs upon request and more, large flat-screen Sony televisions and DVD players. There are complimentary DVD rentals located in the Front Office. ... more less
- Reservation Options:
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- Also Known As:
- San Luis Creek Hotel San Luis Obispo
- San Luis Creek Obispo