The locale is very good. The hotel itself although a generic Hilton Garden Inn is very well maintained and attractively decorated with a very pleasant staff. The property offers good comfort for an overnight preceding a flight, and at a reasonable price. My only complaint is that the shuttle service is very, very limited. It is particularly inadequate on the return flight to pick up your car back at the hotel. We were kept waiting nearly an hour seated inside the van while the one and only transport vehicle sat "under contract" for the crew of some third tier airline to get to the shuttle. We could have returned to the hotel and the driver come back to the airport at least once while my wife and I and another hotel guest were kept waiting and still been at the appointed pick up point when the crew actually arrived at the curb. It was explained that this local Hilton franchisee has a contract with this air carrier that the hotel's van must be there when this airline's flights arrive and the crew is overnighting at this hotel. Another van or even an SUV s/b available. This was no way to treat anyone staying or returning to this property but especially not a Hilton Honors Gold member in particular who is a regular customer.....It reflects badly on the entire operation and brand which is otherwise excellent.
- Official Description (provided by the hotel):
- Located within minutes of Oakland International Airport and a short train ride into San Francisco (free shuttle provided to the BART). Located south of the bay area, this "gateway to Silicon Valley" hotel features easy access to the I-880 corridor, blazing fast Internet, full service restaurant and bar, fitness center and pool. Well appointed guest rooms offer the Hilton sleep adjustable bed, along with an all HD TV channel line up. ... more less
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- Also Known As:
- Hilton Garden Inn Oakland/San Leandro Hotel San Leandro
- Hilton San Leandro
- San Leandro Hilton