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“Clean, good beds, convenient”

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Best Western Capistrano Inn
Reviewed August 5, 2012

Stayed here on a brief overnight visit for a wedding. Very easy to find off the freeway. Our room was in the far corner of the property which meant it was very quiet. The bed was comfortable, shower was good, room pretty spacious. Breakfast was the usual Best Western unhealthy mix of sugary, fatty processed foods. And really, in California, in July, there are probably better fresh fruit choices than tired apples and bananas (which were gone by the time we got to breakfast). But we weren't there for the food. All in all, it was the least expensive of hotel choices for the event and it was just fine.

Room Tip: We were in room 406, in the far corner. Very quiet.
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Stayed: July 2012, traveled with friends
1  Thank Luciedog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert G, General Manager at Best Western Capistrano Inn, responded to this reviewResponded October 17, 2012

Thank you for taking your valuable time to review your stay at the Best Western Capistrano Inn. We highly value and appreciate your business. We will continue to use guest feedback to improve and provide the best experience possible for our guests. Feedback is shared with ownership, managements and all staff. Preventive steps will be taken when necessary and it is our goal to exceed all of our guest expectations.


Sincerely,

Robert Grether
General Manager
Best Western Capistrano Inn
949-493-5661

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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290 - 296 of 361 reviews

Reviewed August 3, 2012

Stayed for 1 night with a car trailer.
Front desk staff were so nice that they let me park my truck and car trailer right outside of reception under the canopy.
Nice swimming pool and jacuzzi and clean basic rooms.
Great location near freeway and downtown Capistrano

  • Stayed: June 2012, traveled with family
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Thank Indyboy_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2012

I normally love best westerns but this one is far from the best! Prepaid & reserved room on 1st floor 2 months in advance & then called right before to confirm they had first floor and was told they did no problem! Well when we got there they had the note on the reservation but no rooms left on ground floor! So we had to practically carry handicapped mother up to 2nd floor! Bed was like a slab of concreate! Breakfast in the morning was total crap! Frozen eggos instead of fresh made waffles only hard boiled eggs & a couple of other yucky things! Then we had to repack everything and move down stairs for the next day better beds but still angry about all the hassle! Manager won't be in untill Monday to complain to so don't know of they will do anything to make up for all the trouble? Disappointed for sure!!

  • Stayed: July 2012
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Thank Travellovergurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert G, General Manager at Best Western Capistrano Inn, responded to this reviewResponded July 17, 2012

Thank you for your feedback about your stay. Feedback will always be used for positive purposes. We are all disappointed to hear about your experience. We are taking the necessary steps to ensure theses problems do not occur again. Our services and amenities offered at the Best Western Capistrano Inn are a step above hotels with similar rates and location. Again, we apologize for your inconvenience and appreciate your business.

Sincerely,

Robert Grether
General Manager
Best Western Capistrano Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2012

Given that there are only 2 hotels in San Juan Capistrano, and this one is rated higher than the other, don't you really want to go elsewhere?

This is an acceptable hotel for a stay. It's clearly an older building, with the typical front outside entrances, front windows, and air conditioners hanging in the fronts as well. The hotel has been trimmed up and painted extra-nicely, so it is attractive in appearance.

The front desk was cordial but not overly friendly. The room was clean and clearly in good repair, with flat-screen TV on the wall and fresh tile in the bathroom. The lighting was an odd combination of incandescent (!) lights in some fixtures and the newest technology LED can lights above the beds.

The beds were quite hard but reasonably comfortable if this mattress style works for you. The pillows were decent. The comforter was very thin.

There is free wireless internet, which went from good performance to very spotty depending upon the time of night.

The air conditioner ran noisily all night. Since it was in the front of the room, it sucked in air from the front area. There are trash cans/ashtrays every few rooms outside in the front so that smokers can smoke outside their rooms, and so when in your room you get occasional whiffs of smoke on a repeated basis. Somehow this hotel needs to move those ashtrays to some designated area not in front of the rooms.

The breakfast was free but fairly minimal as hotel breakfasts go. One day when I had to leave extra early for work at 6:30 am, I found that breakfast did not start until 7am.

There is no fitness center.

This hotel is ok, not horrible but nothing special. You could do better if you go to other nearby areas.

  • Stayed: July 2012, traveled on business
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1  Thank SoCa1l26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2012

I arranged my over 30 rooms for my guests to stay for my daughters wedding this weekend. I knew it would be on a long holiday weekend and that it would fill out soon. Everything went smoothly with check in and outs. They have a shuttle that was available to my guests to the wedding venue or close area and everyone was thrilled about this. The rooms were clean and ready when everyone checked in. The staff was friendly and accommodating. The parking was convenient and easy. My guests all were very satisfied with the proximity to the Mission and walking distance to the local area places of train depot, shops, restaurants and bars. The rate was affordable especially for such a busy weekend. The best part of all is that I had no negative feedback on anything. I am happy to have arranged to give our business to this hotel and would recommend it without doubt .

Room Tip: I like lower level rooms. It has two stories and there is no elevator so it's not too convenient...
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  • Stayed: May 2012, traveled with friends
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1  Thank Evelyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2012

Hubby made reservation without reading reviews. Formulating my review and decided to read others. We were going to book San Diego but it was going to be over $300 for the one night so we compromised with this little place and for location $130 wasnt bad. Shower spray nozzle was a joke. The breakfast buffet had lots of sweets, cereal, sweet rolls, frozen type waffles and yogurt so we had to wonder what all the salt and pepper was for. The housekeeper was the only one who could get in our door consistently (she was very sweet about it too), the light was green but the door just wouldnt open unless she was doing it!, ha!, the people at the desk were cheerful and friendly upon check in and check out. The room was clean, probably the conscientious and nice housekeeper, bed was comfy, towels were white as snow, bathroom was small and closet was out of place but overall if you dont have a lot of needs other than a clean comfortable place to spend the night, this is a great place.

  • Stayed: May 2012
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2  Thank posibility409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert G, General Manager at Best Western Capistrano Inn, responded to this reviewResponded June 4, 2012

Thank you for your time in reviewing your stay at the Best Western Capistrano Inn. Your satisfaction and business is highly valued to us. We will share all reviews with staff and management to help better understand and serve our guest. Our sincere apologizes for your inconvenience with the door. We understand the desire to save money and are pleased you choose the Best Western Capistrano Inn. The Best Western Capistrano Inn is four miles from the coast at nearly half the price. We look forward to seeing you again.

Sincerely,

Robert Grether
General Manager
949-493-5661 Ext.450

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Reviewed April 13, 2012

Decided to use my points for a free night.

What a great place! Absolutely no complaints at all.

Clean room in good condition , mostly looked like new. Will be returning here again on points or paying.... Well worth it!

  • Stayed: April 2012, traveled with family
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2  Thank desertdweller13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert G, General Manager at Best Western Capistrano Inn, responded to this reviewResponded May 21, 2012

We value and appreciate your feedback and your business at the Best Western Capistrano Inn. We are striving to exceed all of our guest expectation. We understand this is no easy task however with new hotel remodels and new management as of November 2011 the Capistrano Inn is seeing a beautiful transformation. All reviews are used to encourage and inform staff to help better serve our guest in the future.

Sincerely,

Robert Grether
General Manager
Best Western Capistrano Inn
949-493-5661 Ext.450

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Capistrano Inn

Address: 27174 Ortega Hwy, San Juan Capistrano, CA 92675-2702
Phone Number:
Location: United States > California > Orange County > San Juan Capistrano
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in San Juan Capistrano
Price Range: $120 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Capistrano Inn 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
The BEST WESTERN Capistrano Inn- The Swallows Resting Place. Discover why the city of San Juan Capistrano is a must see travel destination when you stay at this property located just two blocks from historical Mission San Juan Capistrano®. With easy access to the 5 freeway and our Central location between Los Angeles and San Diego the BEST WESTERN Capistrano Inn makes it easy to enjoy the area's many attractions. We believe location matters a lot. Located just Four miles from beautiful Orange County beaches and near Top attractions such as Knott's Berry Farm®, Soak City® Water Park, Disneyland®, California Adventure® and SeaWorld® this property offers the location at an affordable rate. Mission San Juan Capistrano® various events bring guests to our hotel year-round. However, our hospitality, spacious cool rooms and Best Western amenities are what make guests feel at home. This hotel boasts the friendliest service in town, and we're committed to making you feel welcomed and comfortable. Business guests of the BEST WESTERN Capistrano Inn will also appreciate this hotel's close proximity to area businesses including Costco® Wholesale, Wal-Mart®, Quest Diagnostics®, Mission Viejo Hospital, The Shops at Mission Viejo® and many more. Book your BEST WESTERN Capistrano Inn room today! Enjoy your stay with us. ... more   less 
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Also Known As:
Best Western Capistrano Hotel San Juan Capistrano
Best Western San Juan Capistrano
San Juan Capistrano Best Western

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