I booked a room for my wife and daughter at Residence Inn San Juan Capistrano. The only (terrible) problem was the presence of a huge pit bull next door. Evidently they have no policy restricting the size or kind of pet that stays there and they clearly do not attempt to keep such "pets" in an area and other "petless" guests in another area. When I called Marriott, they forwarded the complain to the hotel. I then received a generic you-are-a-valuable-guest email from the Assistant General Manager, Jim.... No reference to the issue, no answer to my question, no explanation of policy..... Nothing. Just another cheesy response. I expected better from Marriott. WOULD NEVER STAY THERE AGAIN.
- Official Description (provided by the hotel):
- At the Residence Inn San Juan Capistrano near Dana Point, we combine all of the comforts of home along with modern amenities and a passion for service that makes every guest feel welcome. This San Juan Capistrano hotel offers 130 spacious suites with separate areas for sleeping, relaxing and cooking - full kitchens with granite countertops and convenient kitchen appliances. In addition, take advantage of complimentary grocery delivery, a free daily hot breakfast buffet, and free Wi-Fi throughout. Join us at The Residence Inn Mix™, a fun and relaxing way to unwind, socialize and connect. Three nights a week our hotel features a different opportunity to socialize in our lobby or outdoor space. Located off I-5, our hotel in San Juan Capistrano provides easy access to Dana Point, Mission San Juan Capistrano, Camino Real Playhouse and The Coach House. With two meeting rooms and 1,535 square feet of event space, our hotel offers full meeting and event services with A/V technology. ... more less
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