This is a family-owned charmer that offers an abundance of authentic hospitality and personalized attention that ranks this place as a 5-Star gem, in our opinion. Mary greeted me at the front desk and quickly established a first-name relationship which continued throughout the weekend. Eddie, the General Manager, is earnest, efficient and ready to go the extra mile for guests. Both are friendly, accommodating and honest! While the interior decor currently speaks of past decades and eras ... be patient... renovations and room upgrades are happening. In the meantime, the rooms are clean. The reception area is homey with comfortable couches and a fireplace. There is a hospitality room with refreshments and light fare available throughout the day. It is well-located in the heart of the downtown area. Everything you need is within a brief stroll: a nice coffee house, a great bakery, several restaurants, the Mission, and a series of mom and pop stores (like the rock shop) that are slowly going out of business in bigger towns and cities elsewhere. We have never stayed at a place in which we felt so immediately well-cared for and felt so appreciated for being guests of the hotel. We have stayed in high-end, well-appointed, big-name hotels but have felt "invisible" or like room occupants. At the Posada, we felt like guests, even extended family. Interior decor can always be upgraded but the authentic, inviting, gracious, appreciative, earnest hospitality is not easily replicated and it set the tone for a charming, enjoyable weekend. We will definitely return to the Posada and to San Juan Bautista for another weekend getaway from the bustle of the Bay Area.