Checked in early before inspecting room. Arrived later in the evening after dinner with a group of 18 people all staying at the hotel to find that the TV had no reception or perhaps it was so old it needed to be replaced. Pilot light out on fireplace. Wall heater not working. All lights on motion sensors so they go out when you are lying in bed reading or in the shower. Mattress springs stick you in the back. Towels are stained, old and need to be replaced. Sheets look thread-bare. No one at front desk to receive call from guests to notify of problems with heat, tv, etc, because the phone is in a locked room? Continental breakfast offers ONLY coffee, white or wheat bread, jam and cut-up fruit looking rather old. If you need real food or protein for breakfast, bring your own. Upon check-out, we made a list of room issues and gave it to the woman at the front desk (the owner perhaps?) She read it and said, "Next time, you'll be better off staying at the hotel across the highway." How's that for customer service. Not even an offer to reduce the bill.
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- Also Known As:
- Posada De San Juan Hotel San Juan Bautista
- Posada De San Juan Bautista